Guest

Cisco CWDM GBIC/SFP

Field Notice: *Expired* FN - 62537 - Loose Latch on Some GLC-SX-MM - Customer Can Request Replacement Units


Revised Ocotber 02, 2007

Ocotber 11, 2006


NOTICE:

THIS FIELD NOTICE HAS BEEN ARCHIVED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Products Affected
GLC-SX-MM
GLC-SX-MM=

Serial Numbers

Sequential #
From ICF1018xxxx to ICF1022xxxx

Problem Description

A small number of GLC-SX-MM SFPs may have a latch issue due to which the SFPs could be removed from the SFP cage with very little force and therefore poses a risk of accidental removal from the cage during system operation.

Background

Tooling changes caused the latch dimension to not match the original specifications.

Problem Symptoms

Some of the GLC-SX-MM SFP units may not latch when inserted into the cage. These SFP units could be removed from the SFP cage with little to no force and without pulling down the bail. These units pose a risk of accidental removal from the cage during system operation.

Workaround/Solution

There is no workaround for this issue. Customers can use the Upgrade Program form provided below to request the replacement parts.

How To Identify Hardware Levels

This issue only affects the parts within the following Serial Number range:

From ICF1018xxxx to ICF1022xxxx


Following is a picture of a GLC-SX-MM label that shows the serial number of the product.

Customers can also use Command Line Interface (CLI) to find out the serial number of their GLC-SX-MM.

Command for CatOS Version 8.x for Cat4000 and Cat6000 Switches:

Switch (enable)show sprom {mod/port} | include Vendor SN

Command for CatOS Version other than 8.x for Cat4000 and Cat6000 Switches:

Switch (enable)show sprom {mod/port}


Command for IOS for Cat6500 Switch:

Switch#show idprom interface gigabitEthernet {mod/port} | include Vendor SN

Command for Cat4500 Switch:

Switch#show idprom interface gigabitEthernet {module/port} | include Serial No.

Command for CAT3750/3560/2970/2960 Switches:

Switch#show controllers ethernet-controller gigabitEthernet {mod/port} phy | include Serial Number


EXAMPLE OF A CAT4500 SWITCH:

Switch#show idprom interface gigabitEthernet 3/29 | include Serial No.

Vendor Serial No. = ICF1020202U <---- Serial No. is in the impacted range.

Revision History

Revision Date Comment
1.1 02-OCT-2007 Removed Umpire Form and Expired Field Notice
1.0 11-OCT-2006 Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.