Cisco Unified Intelligent Contact Management Enterprise

Field Notice: Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft May 2005 Security Updates

May 12, 2005

Products Affected

Products Affected

Cisco CTI and CTI OS - 4.x, 5.x and 6.0(0), with the most up to date Service Release

Cisco Internet Service Node - Versions 1.0, 2.x and 3.0

ICM Enterprise - 4.6.2, 5.0(0), and 6.0(0); with the most up to date Service Release

ICM Hosted - 4.6.2 and 5.0(0); with the most up to date Service Release

IPCC Enterprise - 4.6.2, 5.0(0), and 6.0(0); with the most up to date Service Release

IPCC Hosted - 4.6.2 and 5.0(0); with the most up to date Service Release

Problem Description

On May 10, 2005, Microsoft released the following security update:

MS05-024 - Important

Vulnerability in Web View Could Allow Remote Code Execution (894320)

Affected Supported Software:

- Microsoft Windows 2000 Service Pack 3 and Microsoft Windows 2000 Service Pack 4

- Microsoft Windows 98, Microsoft Windows 98 Second Edition (SE), and Microsoft Windows Millennium Edition (ME)

Review the FAQ section of this bulletin for details about these operating systems.

For additional information on Microsoft security updates, see the Microsoft Security Home Page.


Cisco evaluates Microsoft security notices and updates for potential impact to Cisco Contact Center products.

The qualification process results in one of four categorical ratings being applied to a given update:

Impacting, Not Impacting, Deferred, or Not Applicable.

The four ratings are defined in the Cisco Customer Contact Software Policy for use of Third-Party Software and Security Updates document.

For the security updates listed in Problem Description section of this bulletin, Cisco has assigned the updates to the following categories:


MS05-024 - Vulnerability in Web View Could Allow Remote Code Execution (894320)

The vulnerability addressed by MS05-024 can only be exploited if a user visited a malicious Web Page that could potentially allow remote code execution. An attacker who successfully exploited this vulnerability could take complete control of an affected system.

Production Contact Center servers should not be used to browse unknown and potentially dangerous Web Sites.

For additional information on the security measures to be considered in an ICM environment, refer to the Security Best Practices for Cisco Intelligent Contact Management Software Guide.

Customers should follow Microsoft's guidelines regarding when and how they should apply these updates. Refer to the Microsoft Security Home Page for full details of the potential exposure from the caveat.

Problem Symptoms

It is important to point out that Cisco Contact Center Support has not had any cases pertaining to this vulnerability recorded from our customer base as of May 11, 2005.


Cisco has assessed, and where deemed appropriate, validated the Microsoft security patches addressed in this bulletin.

Deferred security updates will be folded in to regression testing of the listed products' next service release or major release, whichever comes first.

Cisco recommends that Contact Center customers separately assess all security patches released by Microsoft and install those deemed appropriate for their environments.

Cisco will continue to provide a service of separately assessing and where necessary, validating higher severity security patches that may be relevant to the Contact Center Enterprise software products.

Visit the Microsoft website to acquire the fixes. Keep in mind that you should download the appropriate fixes based on the version of the Microsoft operating system deployed in your environment and service pack level.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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