Cisco Unity

Field Notice: Unity 4.0(4) Does Not Support Microsoft Exchange 2003 SP 1

Revised July 29, 2004

June 30, 2004

Products Affected

Unity Dependency Exchange 2003 - 4.0(X)

Problem Description

Exchange 2003 Service Pack 1 is now qualified as an optional service pack for Cisco Unity 4.0(3) or later and Cisco Bridge 3.0(4).


When Cisco Unity 4.0(4) was released, it was announced that Microsoft Exchange 2003 SP 1 was supported. Additional testing and field experience have exposed some problems that required further research. Support of Exchange 2003 SP 1 was defered until July 24, 2004 when a work around was provided.

Problem Symptoms

The two bugs in this Field Notice are a result of installing Microsoft Exchange 2003 Service Pack 1 without performing the work around..


Microsoft Exchange 2003 SP1 is now qualified as an optional service pack for Cisco Unity 4.0(3) or later and Cisco Bridge 3.0(4). If you are running Cisco Unity 4.0(3), you will need to upgrade the Permission Wizard version to or later to address the defects.

When installing Microsoft Exchange 2003 SP 1, you must run Permissions Wizard version 2.1.18 or later again after installing Exchange 2003 SP1. Upgrading the Permissions Wizard itself isn't sufficient and it must be re-run.

Note:?Cisco Unity Installation and Configuration Assistant (CUICA) does not require customers to run Permission Wizard during an upgrade. So customers must run the permission wizard outside of CUICA if SP1 is installed.

Permissions Wizard can be found on

For more information, refer to the Cisco Unity 4.0(4) Release Notes or Cisco Unity Bridge 3.0(4) Release Notes available on


To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.



CSCed31963 (registered customers only)

Exchange 2003 SP1 contains logon limits per MAPI session

CSCee80858 (registered customers only)

Bridge directory msgs fail when KB836488 or E2K3 SP1 installed w/IVC

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.