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Cisco Unified Intelligent Contact Management Enterprise

*Expired* FN - 27156 - Intelligent Contact Manager Configuration Error in The Calling Line ID (CLID) Node Can Cause Script Validation to Fail When Upgraded to 4.6.2


Revised November 28, 2006

October 17, 2003

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Products Affected

Product

Comments

ICM 4.5.x

When upgrading to 4.6.2

ICM 4.6.2

When upgraded from 4.5.x

Problem Description

After the Intelligent Contact Management (ICM) is upgraded to 4.6.2, previously active scripts with a Calling Line ID (CLID) node that are associated with a master script will fail unless the CLID node formula is edited.

Background

The cause of the script failure has been established as a failure in the upgrade routine between 4.5.x and 4.6.2, where a new naming standard for scripts should have been communicated and implemented. The issue occurs due to an unusual, yet supported manner. The configuration is as follows:

  • ICM 4.5.x system

  • Running a script uses a formula which points to a default script and has a single backslash in the node

  • Is upgraded to ICM 4.6.2

  • The script validation process will fail

The primary example found was the use of a MasterScript type variable. The reason this problem was experienced is that there is an implementation error in the CLID node which causes the automatic update not to occur when a specific type of user variable is used in a CLID expression.

Problem Symptoms

Router reports unable to complete script load warning with script ID. Script will fail with CLID error:

Undefined symbol Master Script\.

Workaround/Solution

Every CLID node in every script that touches the master script and has one backslash (\) in the formula, which was the format prior to Version 4.6, now needs a double backslash (\\) in Version 4.6 and later ICM releases.

The CLID node formula can be manually edited to change the single backslash to a double backslash using the script editor for all CLID nodes which use a master script variable. A detailed procedure is documented in the ICM Upgrade Guide.

DDTS

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DDTS

Description

CSCma26819 (registered customers only)

CLID routing script nodes get errors after 4.6.2 upgrade

For More Information

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