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Cisco 500 Series Content Engines

Field Notice: *Expired* FN - 25874 - Some Cisco 510 Content Engines (CE-510-K9) with Dual Drives Do Not Boot Properly from Manufacturing


Revised April 17, 2008
August 13, 2003


NOTICE:

THIS FIELD NOTICE HAS BEEN EXPIRED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Product

Top Assembly

Comments

Part Number

Rev

CE-510-K9

74-3055

01

Only units with two hard drives are affected

  

Problem Description

Some CE-510-K9 with dual drives were not properly loaded in manufacturing and will not boot correctly.

Background

The manufacturing process did not complete properly for some CE-510-K9 units with dual disk drives and the system's Basic Input/Output System (BIOS) settings need to be saved.

Problem Symptoms

CE-510-K9 with dual drives does not boot to the Cisco Application and Content Networking Software (ACNS) prompt.

Workaround/Solution

If a CE-510-K9 with dual drives will not boot properly do the following:

  • Press F1 during the boot sequence to go into the BIOS system setup program.

  • Select exit.

  • Select the option to save changes and exit.

The system will reboot and the ACNS software should now boot properly.

How To Identify Hardware Levels

This failure is not tied to a particular hardware version. To determine if your unit has multiple drives, check your Purchase Order or physically inspect the unit.

If the cover is removed from the top of the CE-510-K9, the customer can readily see whether the device has one drive or two drives and whether the cables are connected correctly. One drive resides under the compact disc read-only memory (CD-ROM) drive. The other drive resides under the flash memory module. Also, during boot, there is a couple of seconds in which a blue bar is displayed at the top of the screen containing yellow text that shows the BIOS setup. This shows what drives are attached.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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