Some CE-510-K9 with dual drives were not properly loaded in manufacturing and will not boot correctly.
The manufacturing process did not complete properly for some CE-510-K9 units with dual disk drives and the system's Basic Input/Output System (BIOS) settings need to be saved.
CE-510-K9 with dual drives does not boot to the Cisco Application and Content Networking Software (ACNS) prompt.
If a CE-510-K9 with dual drives will not boot properly do the following:
The system will reboot and the ACNS software should now boot properly.
How To Identify Hardware Levels
This failure is not tied to a particular hardware version. To determine if your unit has multiple drives, check your Purchase Order or physically inspect the unit.
If the cover is removed from the top of the CE-510-K9, the customer can readily see whether the device has one drive or two drives and whether the cables are connected correctly. One drive resides under the compact disc read-only memory (CD-ROM) drive. The other drive resides under the flash memory module. Also, during boot, there is a couple of seconds in which a blue bar is displayed at the top of the screen containing yellow text that shows the BIOS setup. This shows what drives are attached.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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