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Cisco 1700 Series Modular Access Routers

Field Notice: VIC-4FXS/DID Faceplate Incorrect Port Numbering


March 3, 2003


Products Affected

Product

Top Assembly

Printed Circuit Assembly

HW Rev.

Part Number

Rev.

Part Number

VIC-4FXS/DID, VIC-4FXS/DID=

800-17016-02

A0

73-6918-02

A0, B0

VIC-4FXS/DID=

800-17016-02

A0

73-6918-02

A0, B0

Problem Description

The incorrect faceplace has numbering on the ports that read zero to three, left to right.

fn23374_hakz4k.gif

The correct faceplate has numbering on the ports that read three to zero, left to right.

fn23374_hakz1u.gif

Background

Some VIC-4FXS/DID modules have been sent out with incorrect faceplates. Please review this Field Notice to determine if you may have any of these defective modules.

Problem Symptoms

Review the faceplate diagrams above to determine if this Field Notice applies to any VIC-4FXS/DID modules.

Workaround/Solution

Open a Case with the Cisco Technical Assistance Center, citing this hardware replacement Field Notice (23374) and the number of defective modules that need to be replaced. Replacement parts and Return Material Authorization (RMA) information will be provided. Replacement parts will be fulfilled from manufacturing inventory.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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