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Cisco Catalyst 6000 Series Switches

Field Notice: Intel Flash Fails When Upgraded On Content Switching Module WS-X6066-SLB-APC


November 11, 2002


Products Affected

Product

Top Assembly

Comments

Part Number

Content Switching Module (CSM), WS-X6066-SLB-APC

68-1035-04

?

WS-X6066-CSM-2PK=

55-1515-02

PCA 73-5407-04 ^B0 and FNLASY 68-1035-04 ^B0 are affected.

Problem Description

A small number of CSMs, shipped after April 02, went out with a non-production quality flash. When these CSMs are upgraded to a different CSM image they will fail. The problem is very specific to only CSMs with the effected flash. To determine if a CSM has this flash , examine Intel parts located at U121 and U143 (see diagram). The second line of the flash part should read J3A150, if it is the correct production quality flash. If it instead reads J3A150ES, the part is non-production quality.

fn21713_h5fell.jpg.jpg

Non-Production Quality

fn21713_h5feo3.jpg

Production Quality

Problem Symptoms

During an attempted software upgrade, the CSM will display an error which states FLASH: TIMED OUT!

Workaround/Solution

Product shipped from Service Logistics may still exhibit this problem. Code return materials authorizations (RMAs) as ARFN (Administrative Request - Field Notice).

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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