Revised October 24, 2006
December 27, 2001
THIS FIELD NOTICE HAS BEEN ARCHIVED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.
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A Voice Response Unit (VRU) using Call Routing Interface to the VRU Peripheral Interface Manager (PIM) attempts to route a call.
ICM version 4.5 requires additional configuration of the VRU in order to complete routing with a VRU as a routing client. A Network VRU must be defined with a type of 6 and the peripheral table needs to point to this new Network VRU definition in ConfigICM.
The router issues a dialogue failure with the message No Network VRU found for VRU capable call from...
Configure a Network VRU with a VRU Type of 6 and configure the peripheral associated with the VRU PIM to use that Network VRU.
See l for additional information. This issue has been resolved in Cisco ICM release 4.5.1 and Cisco ICM release 4.6.1
To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.
CSCma08943 (registered customers only)
NewCall.CallAtVRU should be FALSE for RouteRequest
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