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Cisco Unified Intelligent Contact Management Enterprise

Field Notice: *Expired* FN - 15730 - Cisco ICM Upgrade to Version 4.5 or 4.6 Creates an Issue with VRU (Pre-Service Control) Interfaces


Revised October 24, 2006

December 27, 2001

NOTICE:

THIS FIELD NOTICE HAS BEEN ARCHIVED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

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Products Affected

  • Cisco Intelligent Contact Management Software (ICM) version 4.5

  • Cisco ICM version 4.6

Problem Description

A Voice Response Unit (VRU) using Call Routing Interface to the VRU Peripheral Interface Manager (PIM) attempts to route a call.

Background

ICM version 4.5 requires additional configuration of the VRU in order to complete routing with a VRU as a routing client. A Network VRU must be defined with a type of 6 and the peripheral table needs to point to this new Network VRU definition in ConfigICM.

Problem Symptoms

The router issues a dialogue failure with the message No Network VRU found for VRU capable call from...

Workaround/Solution

Configure a Network VRU with a VRU Type of 6 and configure the peripheral associated with the VRU PIM to use that Network VRU.

See l for additional information. This issue has been resolved in Cisco ICM release 4.5.1 and Cisco ICM release 4.6.1

DDTS

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DDTS

Description

CSCma08943 (registered customers only)

NewCall.CallAtVRU should be FALSE for RouteRequest

For More Information

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