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Cisco BPX/IGX/IPX WAN Software

Field Notice: *Expired* FN - 4588 - UFM and UXM Firmware Download Fails from Cisco StrataView Plus


Revised April 25, 2007

April 27, 1999

NOTICE:

THIS FIELD NOTICE HAS BEEN ARCHIVED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

Product

Remarks

IGX-UFM-4C

No remarks.

IGX-UFM-8C

No remarks.

IGX-UFM-U

No remarks.

IGX-UXM

No remarks.

Problem Description

Some IGX module firmware downloads fail after issuing the getfwrev card_type Letter.Letter.Letter nodename|* command on the IGX-8400 command line interface (CLI).

Note: This field notice references Cisco StrataView Plus (SV+); later versions of SV+ are named Cisco WAN Manager and the information in this field notice applies to both products.

Background

In Release 9.1 Switch Software, the IGX-8400 software looks for a file name that includes the card type as part of the file name. The file name format the switch is looking for is "ccccAAA.NNN" where "cccc" is a three or four alphabetic character card type indicator, "AAA" is three alphabetic characters representing the firmware revision, and "NNN" is three numeric characters for the various file names. For example, when the getfwrev command for the UFM-U is issued, the IGX-8400 9.1 software looks for a file name beginning with "ufmuzad" or "UFMUZAD" on the Cisco StrataView Plus (SV+) workstation directory /usr/users/svplus/images/ipxbpx.

Currently, IGX-8400 and BPX-8600 firmware file names are stored in the format "AAA.NNN" where "AAA" is three alphabetic characters and "NNN" is decimal numeric characters. Each set of firmware files for a given revision also includes a single file named "AAA.img", where "AAA" is three alphabetic characters and the "img" is the image file.

The getfwrev command fails because the firmware file names are stored in the "AAA.NNN" format on CCO and elswhere and the IGX-8400 9.1 software looks for files named "ccccAAA.NNN".

It should be noted that IGX-8400 software releases prior to 9.1 looked for the file format "AAA.NNN" to download and therefore the stored file names coincided with the file names the switch was looking for. If the access link to the SV+ workstation was available, the getfwrev command would succeed.

Problem Symptoms

There are a few symptoms observable by the network operator. Network users are unaffected by this problem. After issuing the getfwrev command, the network operator would see that the dspdnld screen would not show incrementing counters. An example is shown below:

dl_dest:  Active CC                    dl_source: Active CC
dl_type:  Firmware                     dl_image:  Firmware
pathname:
filename:

00000000  00000000  00000000  00000000  00000000  00000000  00000000  00000000
00000000  00000000  00000000  00000000  00000000  00000000  00000000  00000000
00000000  00000000  00000000  00000000  00000000  00000000  00000000  00000000
00000000  00000000

Last Command: dspdnld

The network operator would also observe the following event log messages:

Info   TFTP Client 0: SV+ 172.16.156.8  ufmuzad not found      04/14/99 16:46:35
Info   TFTP Client 0: SV+ 172.16.156.8  UFMUZAD not found      04/14/99 16:45:52
Info   getfwrev UFMU ZAD  initiated from command line          04/14/99 16:45:33

Workaround/Solution

Workaround

There are three workarounds available:

  1. Rename the files to reflect the file format needed by the IGX-8400 9.1 software. In the case of the UFM-U, files names would be changed from zad.* to ufmuzad.*. or whichever file name the node Event Log indicates. (You can use the dsplog command to see the file name the software needs.) See the dsplog command output below. Note that events are listed in reverse chronological order with the latest event at the top of the display.

    Class  Description                                             Date     Time
    Info   TFTP Client 0: SV+ 172.16.156.8  ufmuzad not found      04/14/99 16:46:35
    Info   TFTP Client 0: SV+ 172.16.156.8  UFMUZAD not found      04/14/99 16:45:52
    Info   getfwrev UFMU ZAD  initiated from command line          04/14/99 16:45:33
    Info   User CiscoMan logged in (Local)                         04/14/99 16:43:38
    

    Note: The node looks for firmware file names in both the all-uppercase and all-lowercase characters.

    • UXM A.A.E firmware files should be renamed "uxmaae.*" or "UXMAAE.*"

    • UFM-C Y.A.E firmware files should be renamed "ufmyae.* or "UFMYAE.*"

  2. Instead of using the CLI command, use the StrataView Plus or Cisco WAN Manager Software Management Pulldown Menu available in the Topology screen.

  3. Use the dnld.fw utility to download firmware to a node. The dnld.fw utility is available in the StrataView Plus or Cisco WAN Manager /usr/users/svplus/images/ipxbpx directory and may be edited using any Unix editor such vi. The dnld.fw appears below:

    tftp_request
    IP:172.16.64.84
    PathName:/usr/users/svplus/images/ipxbpx
    CardName:UXM
    RevNum:AAE
    filename:aae
    

    The IP address corresponds to the TFTP server configured on the IGX via the cnffwswinit IP_Address command. In most cases, the IP address is that of the StrataView Plus or Cisco WAN Manager connected to the network. The IP Relay network IP addresses must be configured on all IGX, IPX, or BPX switches in the network.

    It should be noted that StrataView Lite, also known as SVLite, does not require file renaming to download UFM-C, UFM-U, or UXM firmware. However, the Sv104dl.exe version of SVLite must be used to successfully download UFM-C, UFM-U, or UXM firmware.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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