Guest

Collaboration

Collaboration Case Study: John Lewis

Collaborative Style Keeps Retailer Out In Front

John Lewis cuts travel and improves productivity, training, and communications with Cisco TelePresence and Cisco Services

Challenge

  • Streamline companywide communications and encourage greater use of virtual collaboration
  • Reduce travel costs, avoid wasting time, and improve efficiency
  • Enable new ways of working

Solutions

Results

  • $130K saved annually with support from Cisco Services to streamline environment
  • 60 percent efficiency saving in delivery of training to partners
  • 50 percent reduction in unproductive, training-related hours
  • 50 percent rise in partners receiving training without incurring travel time and cost
  • 95 percent of partners felt work had simplified, while 90 percent praised improvement in communication

Since its introduction, Cisco TelePresence has proved a huge success within John Lewis branches and contact centers, which make frequent use of it for substantial travel cost and time savings.
- Andrew Murphy
Retail Director, John Lewis