Respond Quickly and Accurately by E-Mail
See how Cisco Unified E-Mail Interaction Manager helps increase customer satisfaction while increasing agent productivity. (3:43 min)
Develop a cost-effective strategy to enable your contact center, helpdesk, and customer service team to intelligently and efficiently route and process inbound e-mails and Web form inquiries from customers, employees, and other users. Cisco Unified E-Mail Interaction Manager can help you meet this challenge.
Cisco Unified E-Mail Interaction Manager increases agent productivity through:
- A powerful yet intuitive user interface
- An easily accessible suite of tools that enable quick, consistent responses, including:
- Suggested responses
- A knowledgebase
- Customer history
- Full HTML support for both inbound and outbound communications and the ability to attach larger files for e-mail collaboration
Matching the best available agent and relevant response with each e-mail request is critical for improving contact center productivity. The interaction manager is a powerful visual workflow designer that enables you to quickly create your e-mail handling process and set up service-level agreement ( SLA ) triggers and routing mechanisms. Based on a message's contents, it can send an automatic response from the knowledgebase or suggest responses to the agent.
Cisco Unified E-mail Interaction Manager also provides:
- Shared platform and infrastructure with Cisco Unified Web Interaction Manager
- Consistent, high-quality responses
- Value-based, personalized service
- Robust reports for analyzing and managing operations
- Reliable, available, and scalable service
Gartner Names Cisco a Leader
Cisco named a leader in the 2012 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide.
Cisco Unified E-Mail Interaction Manager and Unified Web Interaction Manager Watch this flash to understand the benefits of these multi-channel solutions, and for a step-by-step demonstration of the key features and capabilities.
Enhance Your Customer Interactions
See how your contact center agents can use Cisco Unified E-Mail Interaction Manager to create an e-mail handling process that makes your customer interactions more personalized, focused, effective, and satisfying.
Cisco Unified Communications Podcast Series
Listen to Cisco experts discuss industry, business, and technology topics pertinent to the Unified Communications, including contact center. Find out how Cisco Unified Contact Center Solutions create unique customer-centric experiences.