Cisco Unity

End-of-Support Announcement for Cisco Unity with Windows 2000

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Cisco announces the end-of-support dates for Microsoft Windows 2000 with Cisco Unity® conferencing (all versions). As of July 13, 2010, Microsoft Windows 2000 will no longer be allowed as the operating system for new installations of the Cisco Unity system. If a customer installs a new Cisco Unity system on or after that date with Windows 2000 as the operating system, the Cisco® Technical Assistance Center (TAC) will not support the system until the customer has upgraded to a supported version of Microsoft Windows. Additionally, ViewMail for Outlook and Cisco Personal Communications Assistant will not be supported with Windows 2000.

Microsoft will end support for Microsoft Windows 2000 Server for Embedded Systems on July 13, 2010. (For more information, refer to: Cisco is implementing these changes to minimize the effect on support for the Cisco Unity messaging system.
To the extent possible, Cisco will continue to support Windows 2000 as the operating system for existing Cisco Unity systems for as long as those Cisco Unity systems are supported. However, if Cisco encounters a problem with Windows 2000 that it cannot resolve, the company will require the customer to upgrade to a supported version of Microsoft Windows.
Customers with active service contracts will continue to receive support from the Cisco TAC as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s).

Table 1. End-of-Life Milestones and Dates for Microsoft Windows 2000 with Cisco Unity conferencing




End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

December 11, 2009

End of SW Maintenance Releases Date:
App. SW, HW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

July 13, 2010

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

July 13, 2013

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Microsoft Windows 2000 for Cisco Unity

Microsoft Windows 2000 Platform Configuration Disc for Cisco Unity MCS Servers


Microsoft Windows 2000 to 2003 upgrade for Cisco Unity MCS Servers

Product Migration Options

Customers who purchased Unity Media Convergence Servers from Cisco who wish to upgrade to Windows 2003 and who have a valid Cisco Unified Communications Software Subscription (UCSS) contract, may order the upgrade at no additional charge via the Product Upgrade Tool. Customers without a contract may purchase the upgrade from Cisco using the product number UNITY-OS-UPG-K9=.
For information about upgrading Windows, refer to the reconfiguration and upgrade guides for the Cisco Unity application, available at:
Service prices for Cisco products are subject to change after the product End of Sale date.

For More Information

For more information about the Cisco Unity Operating Systems, visit, or contact your local Cisco account representative.
For more information about the Cisco End-of-Life Policy, go to:
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