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End-of-Support Announcement for Cisco Unity with Microsoft Exchange 2000

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Cisco announces the end-of-support dates for Microsoft Exchange 2000 with Cisco Unity® messaging (all versions).

Cisco Unity software last shipped with the Voice Mail Runtime Edition of Exchange 2000 with Cisco Unity 4.2 (End of SW Maintenance July 27, 2009) and as of July 13, 2010, Microsoft Exchange 2000 will no longer be allowed as the message store for new installations of the Cisco Unity system. This directive applies to all versions of the Cisco Unity system, and to both unified messaging and voice messaging configurations. If a customer installs a new Cisco Unity system on or after that date and configures the Cisco Unity system to use Exchange 2000 as the message store, The Cisco ® Technical Assistance Center (TAC) will not support the system until the customer has upgraded to Exchange 2003 or 2007.
Microsoft will end support for Microsoft Exchange 2000, Enterprise Server Edition for Embedded Systems (Embedded Voicemail Runtime) on January 11, 2011, but the operating system required for Exchange 2000 that is also supported by Cisco Unity systems will be end-of-support status on July 13, 2010. (For more information, refer to: http://www.microsoft.com/exchange/2007/support/lifecycle/2000.mspx.) Cisco is implementing the following changes to minimize the effect on support for the Cisco Unity messaging system with Exchange message stores. To the extent possible, Cisco will continue to support Exchange 2000 as a message store for existing Cisco Unity systems for as long as those Cisco Unity systems are supported. However, if Cisco encounters a problem with Exchange 2000 that it cannot resolve, the company will require the customer to upgrade to Exchange 2003 or Exchange 2007.
Customers with active service contracts will continue to receive support from the Cisco TAC as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s).

Table 1. End-of-Life Milestones and Dates for Microsoft Exchange 2000 with Cisco Unity messaging

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

December 11, 2009

End of SW Maintenance Releases Date:
App. SW, HW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

July 13, 2010

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

July 13, 2013

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Voice Mail Runtime Edition of Exchange 2000

Microsoft Exchange 2000, Enterprise Server Edition for Embedded Systems (Embedded Voicemail Runtime) for Cisco Unity messaging

UNITY-MS2003-UPG

Microsoft Exchange 2000 to 2003 upgrade for Cisco Unity systems (Cisco Unified Communications Software Subscription [UCSS] customers only)

Voice Mail Runtime Edition of Exchange 2000

Microsoft Exchange 2000, Enterprise Server Edition for Embedded Systems (Embedded Voicemail Runtime) for Cisco Unity messaging

UNITY-VM-MSLIC-UPG

Microsoft Exchange 2000 to 2003 upgrade for Cisco Unity systems (Customers without SW Subscription)

Product Migration Options

Customers with a valid Cisco UCSS contract may order the upgrade at no additional charge via the Product Upgrade Tool. Customers without a contract may purchase the upgrade from Cisco using the configurable product number UNITY-VM-MSLIC-UPG.
Cisco will continue to ship the Voice Mail Runtime Edition of Exchange 2003 Enterprise Server. Customers who want to install the Cisco Unity system in a voice messaging configuration can use this version of Exchange for the message store.
Customers who want to install the Cisco Unity system in a unified messaging configuration have two options:
Upgrade to Exchange 2003 or Exchange 2007 before installing the Cisco Unity system.
Set up a mixed-messaging environment, install at least one Exchange 2003 or Exchange 2007 server, and move the mailboxes for users who will be Cisco Unity subscribers from Exchange 2000 to Exchange 2003 or Exchange 2007.
For information about upgrading Exchange, refer to the reconfiguration and upgrade guides for Cisco Unity systems, available at: http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/redirect/7xinstallupgradeinfo.html.
Service prices for Cisco products are subject to change after the product End of Sale date.

For More Information

For more information about the Cisco Unity for Exchange, visit http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/data_sheet_c78-478111.html, or contact your local Cisco account representative.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/prod_end_of_life.html.
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.

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