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Cisco Business Edition 3000

Cisco Business Edition 3000 for Midsize Businesses FAQ

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General

Q. What is the Cisco ® Business Edition 3000?
A. Cisco Business Edition 3000 is a communications platform designed for growing midsize businesses that is quick to set up and easy to use.
Q. Where is the Cisco Business Edition 3000 available?
A. Business Edition 3000 is available today in Brazil, China, India, Indonesia, Mexico, and Russia. It has limited availability in United States, United Kingdom, and Australia. Refer to Cisco Business Edition 3000 Country Pack Availability for complete details.
Q. What are the business benefits of deploying Cisco Business Edition 3000?
A. Based on highly reliable, proven Cisco technology, the Business Edition 3000 can provide your business with these essential features:

Lower total cost of ownership (TCO)

Feature-rich applications

Investment protection

For more information about the business benefits delivered by Cisco Business Edition 3000, visit the product website at: http://www.cisco.com/en/US/products/ps11370/index.html.
Q. What are the technical benefits of deploying Cisco Business Edition 3000?
A. Cisco Business Edition 3000 offers you:

A simple management interface for quick moves, adds, and changes

Purpose-built equipment that combines a server and voice gateway

Point-to-point video that is as easy to use as making a phone call

Multiple interfaces for choice and ease, including integrated ISDN Primary Rate Interface (PRI), Session Initiation Protocol (SIP) trunks, and analog gateway

Essential telephony features for unified communications

Support for various series of phones, from cost-effective to high-end and wireless phones

Country-specific, localized dial plans and localized administration interface to speed first-time setup and reduce training time for partners globally

Mobility to connect employees anywhere

Applications for collaboration and productivity, such as the Cisco Jabber messaging integration platform and attendant console

Voicemail and conferencing on the same server to reduce cost and complexity

Technical

Deployment

Q. How many users will the Cisco Business Edition 3000 support?
A. Business Edition 3000 supports up to 300 users and 400 devices, and one central site as well as up to nine remote locations plus a teleworker site.
Q. Are there any limitations on the number of teleworkers at the teleworker site?
A. No. Multiple teleworkers can be added to the one teleworker site.
Q. Can there be remote sites on a subnet with no local gateways?
A. Yes.
Q. What gateway(s) are supported at a remote site?
A. The following gateways are supported:

Cisco 2901 Integrated Services Routers (ISR) - T1/E1 PRI

Cisco Unified Border Element (Cisco UBE) - SIP trunking

Cisco SPA8800 IP Telephony Gateway with 4 FXS and 4 FXO Ports

Cisco VG224 Analog Voice Gateway - foreign-exchange-station (FXS) interfaces

Cisco 881 Integrated Services Router - 4 FXS, 1 foreign-exchange-office (FX0), and 2 Basic Rate Interface (BRI) ports

Q. Where is the per-site Dynamic Host Configuration Protocol (DHCP) scope configured in the Cisco Business Edition 3000?
A. Under site configuration, subnets are defined for each site that will determine the DHCP scope. When a remote site is created or edited in the Business Edition 3000 administrative interface, the DHCP scope of that site can be added into its “Internal Subnet” section.

Note: It is not necessary for one site to have only one DHCP scope.

Q. How can I configure IP phones without a display to work with Cisco Business Edition 3000?
A. Ideally, with the DHCP 150 Option enabled, after the IP phone is plugged into the network it automatically acquires an IP address and Trivial File Transfer Protocol (TFTP) IP (using Option 150). The IP phone retrieves the configuration file from the Business Edition 3000 TFTP and registers automatically.
If there is not a DHCP infrastructure, however, the IP phone can be configured with the IP address, TFTP, etc., using an interactive-voice-response (IVR) interface. Refer to the Configuring Settings on the Cisco Unified IP Phone Administration Guide for more information.

Management

Q. Does the Cisco Business Edition 3000 server come preinstalled with the software?
A. Yes.
Q. Is there any command-line interface (CLI) available for Cisco Business Edition 3000?
A. No.
Q. Will the image upgrade, phone upgrade, and country-pack upgrades be done at the same time?
A. The release cycles for Cisco Business Edition 3000, IP phones, and country packs may or may not be released simultaneously. Upgrades for each component can be done independently.
Q. Can the administrator collect and read the log file?
A. Yes. Log files can be collected using the administration interface. Log files are downloaded in a tarball format. The tarball can be decompressed to access individual log files.

Redundancy

Q. Is Survivable Remote Site Telephony (SRST) available?
A. Cisco Business Edition 3000 supports limited SRST with the Cisco 2901 ISR in remote sites connected to the public switched telephone network (PSTN) using T1/E1. Please refer to the Ordering Guide for ordering information.

Features

Q. Does Cisco Business Edition 3000 support fax?
A. Yes. Fax machines can be connected to the Cisco SPA8800 IP Telephony Gateway with 4 FXS and 4 FXO Ports or the Cisco VG224 Analog Voice Gateway. The provisioning for Cisco SPA8800 is already integrated within the Cisco Business Edition 3000 administration interface.
Q. Does Cisco Business Edition 3000 support voice messaging-to-email integration and fax-to-email?
A. Cisco Business Edition 3000 supports voice-to-email messaging, but it does not support fax-to-email.
Q. Are three-digit extensions possible with Cisco Business Edition 3000?
A. Yes. Three-digit extensions are supported.
Q. Can variable-length extensions be configured (for example, 4-digit extensions for Meet Me and 3-digit phone extensions) with basic requirements for customers with fewer than 300 users?
A. Only one extension length can be chosen for a Cisco Business Edition 3000 system. The range of extension length is three to eight digits.
Q. Does Cisco Unified SIP Phone 3905 support the Reach Me Anywhere feature?
A. Yes.
Q. With the Reach Me Anywhere feature enabled, after how many rings on the primary phone number does the call roll over to the extension phone number? Is this number configurable?
A. The extension phone number begins ringing after two rings on the primary number with Version 8.6.4; it is configurable at system and user levels.
Q. Can I use the Reach Me Anywhere feature to switch between mobile devices and a desk phone?
A. Yes. Reach Me Anywhere is supported in T1 PRI and SIP trunks, but not on channel-associated-signaling (CAS) or analog connections.
Q. Does Cisco Business Edition 3000 support third-party SIP phones and SIP Phone Appliance (SPA) phones?
A. No.
Q. How many ports are available for Automated-Attendant?
A. Twelve ports are available, and Automated-Attendant and voicemail share them. Cisco Business Edition 3000 supports up to 12 simultaneous sessions of both.
Q. Can I record custom messages for Automated-Attendant?
A. You can upload a greeting in the .wav file format, but you cannot record it on Cisco Business Edition 3000.
Q. What is the file format used for custom Automated-Attendant and Music on Hold (MoH) audio files?
A. File formats include a 16-bit pulse code modulation (PCM) .wav file, stereo or mono, and sample rates of 48, 44.1, 32, 16, or 8 kHz.
Q. Does Cisco Business Edition 3000 have IVR capabilities?
A. No.
Q. Does Cisco Business Edition 3000 support IPv6?
A. No.
Q. What is the call-detail-record (CDR) format? Are third-party billing applications supported?
A. Cisco Business Edition 3000 uses a basic Cisco Unified Communications Manager (Cisco UCM) format (basic comma-separated values [CSV] file). As of the release of Cisco Business Edition 3000 Version 8.6.5, integration with the ISI Infortel Billing system is supported.
Q. Can CDR offloading automatically download using SSH File Transfer Protocol (SFTP)?
A. Yes, CDR recorder can be offloaded to a remote server using SFTP or FTP.
Q. Which digital-signal-processor (DSP) card is included with the Cisco Business Edition 3000 server?
A. Business Edition 3000 server includes the Texas Instruments 128-channel DSP.
Q. How many DSP resources are available?
A. DSP resources are available for both T1 and E1 trunks. Additionally, 10 transcoding and 24 conference streams are supported.
Q. What is the maximum number of participants in a Meet-Me conference and an ad-hoc conference?
A. The maximum number of participants in a Meet-Me conference is eight, and the maximum number of participants in an ad-hoc conference is four. The total number of conference participants (including Meet-Me and ad-hoc conferences) should not exceed 24 streams.
Q. What is logical partitioning used for? Can it restrict individual numbers from reaching each other?
A. Logical partitioning is used to restrict PSTN and closed-user-group (CUG) voice traffic from mixing. It cannot be used to restrict access to individual phone numbers.
Q. How many emergency numbers can be defined in Cisco Business Edition 3000?
A. Default emergency numbers for a country are predefined. However, administrators can add additional emergency numbers.
Q. Does Cisco Business Edition 3000 support integration with Active Directory and Microsoft Exchange?
A. No.
Q. Can Cisco Business Edition 3000 see the codec being used between two sites?
A. Business Edition 3000 has simplified the configuration for traffic flow between sites. You can select whether the maximum number of calls or the best voice quality is your preference when communicating between sites. Business Edition 3000 automatically selects the codec based upon preference and total bandwidth allocated for voice traffic between the two sites.
Q. Do hunt lists in Cisco Business Edition 3000 provide basic automatic-call-distributor (ACD) functions?
A. You can use hunt lists to create a group of extensions that can service certain types of calls, such as a help desk support team. From Version 8.6.5 onward, these hunt lists can also be enabled for queuing.
Q. Does Cisco Business Edition 3000 support fast dial? If it does, how many numbers are supported?
A. With Version 8.6.4, a maximum of 55 fast or speed dials are supported based on phone limitations.
Q. Does Cisco Business Edition 3000 support abbreviated dial?
A. Yes.
Q. Does the Cisco Business Edition 3000 support paging?
A. Business Edition 3000 supports unicast and multicast paging using attendant console client and overhead paging using FXS on the Cisco SPA8800 and Cisco VG224. There is no native paging support at this time.

Endpoints and Application(s)

Q. Can I use phones I already have with Cisco Business Edition 3000?
A. Yes, existing phones must be models supported by Cisco Business Edition 3000. And an add-on license is required to add an existing phone to Business Edition 3000.
Refer to the Business Edition 3000 Data Sheet for supported phone models, and to the Business Edition 3000 Ordering Guide for add-on license information.
Q. Are Cisco IP Communicator (Cisco IPC) and Cisco Unified Personal Communicator (Cisco UPC) supported on Cisco Business Edition 3000? Do either of these solutions require a license?
A. Cisco IPC is supported, and requires an Enhanced or Adjunct license based on how it will be used. Cisco UPC is not supported, but Jabber ® for Mac and Jabber for Windows are supported with Cisco WebEx Connect ® for cloud-based instant messaging (IM) and presence.
Q. Does Cisco IPC work with Cisco Business Edition 3000 over VPN?
A. Yes.
Q. Which Cisco IPC versions are supported?
A. Versions 8.0 and later.
Q. Is Cisco Unified Application Environment (Cisco UAE) required to support XML applications on an IP phone?
A. No, Cisco Business Edition 3000 has browser-based applications that can be hosted on a web server. Phones point to the URL of the application to access it.
Q. Is Cisco Web Dialer enabled by default for all users?
A. Yes.
Q. Does Cisco Web Dialer support Click to Call?
A. Yes, using the search capability, you can select a user in the directory and click on that user’s number. Acall‑out will be placed from the user’s extension (either hard or soft phone, however configured).
Q. Can Click to Call place a call-out from Cisco IPC?
A. Yes, if it is configured as the primary extension of that user.
Q. Are both SIP-based and Skinny Client Control Protocol (SCCP)‑based phones supported for Cisco Business Edition 3000?
A. Most of the phones supported are SIP-based, but the Cisco Unified IP Conference Station 7937 and the Cisco Unified Wireless IP Phone 7925 use SCCP.
Q. To use Cisco Unified Attendant Console Compact Edition in Cisco Business Edition 3000, do I need an extra server and license?
A. You do not need an extra server for the Cisco Unified Attendant Console Compact Edition. It is an application installed on your PC. It does require purchasing a Cisco Enhanced User Connect License, however.
Q. Does the Cisco Business Edition 3000 support Cisco Unified IP Phone 7900 Series phones?
A. With Version 8.6.4, the Business Edition 3000 supports the following Cisco Unified IP Phone 7900 Series models: 7925G, 7937, 7942G, 7945G, 7962G, 7965G, and 7975G.
Q. Can I register Cisco IP Phones to Cisco Business Edition 3000 without configuring a MAC address in the system?
A. Yes. Cisco IP Phones are ready to use for Version 8.6.5 of Cisco Business Edition 3000. There is no need to configure a MAC address before the phone is registered with Cisco Business Edition 3000 - the phone auto-registers with a configured server. Through an interactive IVR or from the Cisco Business Edition 3000 Admin page, the auto-registered phone can be assigned to the user.
Q. Does Cisco Business Edition 3000 support Salesforce Integration?
A. Version 8.6.5 of Cisco Business Edition 3000 supports integration with Salesforce applications using Butcher+Suter Connects. This integration can result in increased profitability and better customer service.

Gateways

Q. What gateways integrate with Cisco Business Edition 3000?
A. The following gateways integrate with Cisco Business Edition 3000:

Cisco 2901 Integrated Services Router - T1/E1 PRI

Cisco Unified Border Element - SIP Trunking

Cisco SPA8800 IP Telephony Gateway with 4 FXS and 4 FXO Ports

Cisco VG224 Analog Voice Gateway - FXS interfaces

Cisco 881 Integrated Services Router - 4 FXS, 1 FX0, and 2 BRI ports

Q. Can Cisco Business Edition 3000 interwork with other private branch exchanges (PBXs) (that is, connect to a remote PBX) over the Q Interface Signaling Protocol (QSIG)?
A. No.
Q. Can additional T1/E1 trunks be supported using a Cisco 2901 ISR?
A. Yes, the Cisco 2901 supports T1/E1 modules.
Q. Can one T1/E1 trunk be dedicated for inbound calls and another for outbound calling?
A. No, both trunks are bidirectional.
Q. What protocol does Cisco Business Edition 3000 use to control a Cisco 2901 gateway?
A. It uses the Media Gateway Control Protocol (MGCP).
Q. Can SIP trunks be configured to an Internet service provider (ISP) using any other session border controller (SBC)?
A. Yes. Cisco Business Edition 3000 can interoperate with third-party session border elements. However, Cisco has officially tested only with Cisco Unified Border Element. Cisco does not support debugging of third-party SBCs.
Q. Can Cisco Business Edition 3000 use any Cisco Catalyst ® Switch for infrastructure?
A. Cisco recommends using the Cisco Small Business 300 Series Managed Switches or Cisco Catalyst 2960 Series Switches. Also, any existing Cisco Catalyst Switch with Power over Ethernet (PoE) can be used.

Voicemail

Q. Is unified messaging supported?
A. Cisco Business Edition 3000 supports integrated messaging (voicemail to email).
Q. Can I access voicemail over a URL?
A. No, you can access voicemail messages by pressing the voicemail button on your phone, by dialing the voicemail extension, or by using email if voicemail-to-email features are enabled.
Q. What is the mailbox size per user? How many hours of storage are allowed per user? Is there any limitation on the number of voice messages that can be stored per mailbox? Is there any limitation on the size or duration of a voice message that can be stored?
A. The limit for message storage is 51 minutes per user. Messages older than 15 days will be deleted. There is no limitation on the number of messages or on the maximum length of a message.
Q. Can the mailbox size of a user be modified - that is, increased or decreased?
A. No, the mailbox size of each user is identical and cannot be modified.

Service

Q. Is Cisco Business Edition 3000 supported by the Cisco Technical Assistance Center (TAC) or Cisco Small Business TAC?
A. The Cisco TAC supports Business Edition 3000.
A. ESW covers upgrades for minor versions, for example, Version 8.6.3 to Version 8.6.0, whereas UCSS covers upgrades to major releases (example: 8.6.0 to 9.0).