This document provides installation instructions for CVP12.6(2) ES21. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behavior.
This document contains these sections:
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This Engineering Special patch includes:
· Defect Fixes
· Enhancement on unreachabledestination table(CSCwk58078)
· User Level Access Control for Call Studio
· Tomcat – 9.0.97
· JRE - 1.8.0.432
CVP 12.6(2)
This section lists the CVP components on which you can and cannot install this engineering special.
You can install CVP12.6(2) ES21 on these CVP components:
The installation or uninstallation of this patch requires a planned maintenance window with some expected downtime of a few seconds / minutes. No
Note : This ES mandates usage of FQDN only for Cloud Connect publisher, subscriber.
Deployments in which ip address / hostname is configured are recommended to reconfigure using FQDN before the ES installation.
For Details on updating the cloud connect configurations refer
· UCCE Deployment: Configure CVP Devices for Cloud Connect section in the configuration guide for cisco unified customer voice portal
· PCCE Deployment: Update Optional Machines section in the pcce admin configuration guide
1. It is mandatory to install 12.5.1 as a base and 12.6.2 FCS before installing CVP12.6(2) ES21. The ES21 is a cumulative ES and can be installed on top of previous ES'es.
2. Before installing the patch, the audio files must be backed up from the C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
3. Take backup of all the custom files, if any. The custom files are located in the lib folder of the application-specific directory in the VXML server. For example, the files for HelloWorld custom application are located in the C:\Cisco\CVP\VXMLServer\Application\Helloworld\lib folder
4. Take backup of all the files if any customizations have been made to C:\Cisco\CVP\jre folder.
5. Before installing the patch, stop the following services if they are running. For more details refer 12.6.2 Installation and Upgrade Guide.
1. AppDynamics Machine Agent
2. Cisco AMP Orbital service
3. Windows Defender Advanced Threat Protection Service
4. Windows Defender Antivirus Network Inspection Service
5. Windows Defender AntiVirus Service
Patching Unified CVP VXMLServer and CallServer:
1. Stop CVP VXMLServer service and CallServer service.
2. Run the patch installer.
3. Reboot the machine.
Patching Unified OPSConsoleServer:
1. Stop Cisco CVP OPSConsoleServer service.
2. Run the patch installer.
3. Reboot the machine.
Patching Unified CVP Reporting Server:
1. Stop CVP CallServer service.
2. Run the patch installer.
3. Reboot the machine.
Post Installation Steps:
1. Ensure that all services are up and running after the patch is installed.
2. Ensure that the audio folder is created under \Cisco\CVP\VXMLServer\Tomcat\webapps\CVP
3. Restore the backed-up audio files and the custom files.
4. Restore all the customizations made to the jre folder.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
Installing
Call Studio 12.6(2)
Call Studio 12.6(2) ISO installer is available at ES21 location.
1. Run the installer from the ISO and complete the installation.
2. Reboot the machine.
Uninstall Directions for Call Studio 12.6(2)
1. To uninstall this patch, go to Control Panel.
2. Select "Add or Remove Programs".
3. Find
the installed patch in the list and select "Remove".
Note:
The below changes are applicable for uninstallation for customer who have Call Studio installed in Program Files
· Navigate to system Environment Variables
· Locate the path variable named - "CS_USER_HOME"
· Delete the variable "CS_USER_HOME" present
This section provides a list of significant CVP defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual CVP defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
ES21 is a cumulative ES and contains all defect fixes for ES04, ES11, ES15 and ES18
|
Identifier |
Headline |
|
CSCwm98455 |
CVP 12.6.2 with ES 18 fails to initialize port connectors |
|
CSCwn22247 |
CVP 12.6.2 with ES 18 fails to initialize SIP Secure port |
|
CSCwn01520 |
CVP 12.6(2) report-init.bat does not work |
|
CSCwm29908 |
VXML Session variables are not being written to CVP reporting |
|
CSCwm87472 |
The format of keystore path given in jmx conf files are changed after performing a Save and Deploy. |
|
CSCwk63381 |
CVP Multiple Smart Agent instances causes product to loose licenses and cause deregistration |
|
CSCwm35691 |
NullPointerException in CVP logs on ICM SS |
|
CSCwk74908 |
Custom SIP headers
are removed in the processMessage() though the Invite has these headers |
|
CSCwk58078 |
Thread dumps
occurred while connection attempt to side A CUSP blocked connection from
other threads |
|
CSCwm40953 |
Capture command
fails on cvp call server as it Can't load IA 32-bit dll |
|
CSCwk67470 |
Datafeed logger
should not go beyond configured thread pool |
|
CSCwn53218 |
SIP.Secure.KeyStorePath
updates to "C:CiscoCVPconfsecurity.keystore" after restart |
|
CSCwn25923 |
Script and media
file transfer fails |
|
CSCwf40656 |
12.6(2) install is
not retaining the sshd_config customised by customer |
Resolved Caveats in
CVP12.6(2) ES18
|
Identifier |
Headline |
|
CSCwj90053 |
Export configuration on OAMP page (server) getting 500 Internal Error with
ES 15 and ES 11 |
|
CSCwj99057 |
CVP VXML Server requires cleanup for Login properties file. |
|
CSCwj49487 |
CVP - Web Server Allows Password Auto-Completion |
|
CSCwj49477 |
Cisco Voice Portal - Web Server Transmits Cleartext Credentials |
|
CSCwj50509 |
CVP Negative Values for "STATS_ICM_ACTIVE_CALLS" Indicate Wrong
Active Call Count Handling |
|
CSCwk15854 |
|
|
CSCwk35847 |
|
|
CSCwk49628 |
|
|
CSCwi92998 |
|
|
CSCwk74047 |
|
Resolved Caveats in
CVP12.6(2) ES15
|
Identifier |
Headline |
|
CSCwj08330 |
CVP Callserver stopping/stuck after Tomcat crash |
|
CSCwi35541 |
Cosmetic errors while transferring VXML Application from OAMP page
(server) to VXML servers |
|
CSCwi81309 |
CVP 12.6(2) ES11 has incorrect parameter added to vxml.properties file |
|
CSCwh40680 |
CVP to reconsider the 488 Response as Failure during Agent Transfe so ICM
dont use Traget Requery |
|
CSCwi61852 |
CVP fails to connect to u2c with response code 0 on production
tenant |
Resolved Caveats in
CVP12.6(2) ES11
|
Identifier |
Headline |
||
|
CSCwf97996 |
|
||
|
CSCwh17686 |
|
||
|
CSCwi44800 |
Math Element Not Working Post 12.6(2) ES10 Install |
Resolved Caveats in
CVP12.6(2) ES04
|
Identifier |
Headline |
|
CSCwf27113 |
Evaluation of CVE-2023-24998 against Cisco Voice Portal
(CVP) |
|
CSCwf25557 |
SPOG location update isn't correct. |
|
CSCwf42047 |
Malicious user can upload executable files to CVP OAMP file
to log messages |
|
CSCwf04115 |
Reporting Server failover due to SQL exception |
|
CSCwe95138 |
Reimage.bat does not work due to log4j classes |
|
CSCwf41120 |
Cloud Connect 12.6(2) Does Not Correctly Respect
Certificate Chain |
New Feature in CVP12.6(2) ES21
· Callserver enhancement for removing from unreachabledestination table when heartbeat is configured(CSCwk58078)
· User Level Access Control for Call Studio
· Tomcat version upgrade to 9.0.97
· JRE version upgrade to 1.8.0.432
New Feature in CVP12.6(2) ES18
· Custom APIs
· A new Docker-based Remote Custom Code Server for Windows and Linux is available. For detailed instructions, refer to the CVP Configuration Guide and Installation and Upgrade Guide.
· Tomcat - 9.0.88-x64
· AppD – 24.3
· Perl – perl 5.38.2
· Openssh - 9.5.0.0
New Feature in CVP12.6(2) ES15
· Enhanced Retry mechanism for Agent Answers.
· Tomcat version upgrade to 9.0.83
· JRE version upgrade to 1.8.0.392
New Feature in CVP12.6(2) ES11
· Custom Code isolation
· Windows 11 Support for Call Studio
· Enhanced error handling of Cx element
· Custom Code isolation
· Inclusive language support for CVP as well as CallStudio
Note: Enhanced error handling of Cx element :
Enhanced error handling for Cx is implemented in the ES11 which is necessary to address a crucial fix related to error handling situation while cloud services are unavailable thus enhance the overall stability of our systems.
For this feature it is mandatory to update the Cx application with the new exit state and redeploy them on the VXML Server using the CallStudio provided in this ES. Also VVB 12.6.2 to be upgraded to ES-03 or above.
New Feature in CVP12.6(2) ES04
· Tomcat upgrade
· JRE upgrade
· AppDynamics upgrade
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