This document provides installation instructions for CVP12.6(2) ES15. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behavior.
This document contains these sections:
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This Engineering Special patch Includes:
CVP 12.6(2)
This section lists the CVP components on which you can and cannot install this engineering special.
You can install CVP12.6(2) ES15 on these CVP components:
N/A
The installation or uninstallation of this patch requires a planned maintenance window with some expected downtime of a few seconds / minutes. No
Note : This ES mandates usage of FQDN only for Cloud Connect publisher, subscriber.
Deployments in which ip address / hostname is configured are recommended to reconfigure using FQDN before the ES installation.
For Details on updating the cloud connect configurations refer
Patching Unified CVP VXMLServer and CallServer:
Patching Unified OPSConsoleServer:
Patching Unified CVP Reporting Server:
Post Installation Steps:
Note:
The below changes on CVP Server are applicable only for customer impacted by this defect CSCwh40680
SIP.DisconnectCallerOn4xx = true
Post installation steps for Remote Custom API Server: ( Only for Customers executing Custom Code remotely using Remote Custom API server )
Note: This ES mandates usage of FQDN/Hostname instead of ip address for secure HTTP and gRPC calls using Remote Execution of Custom Code.
Details steps for configuration of Remote Custom API server : https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/12-6-2/configuration/guide/ccvp_b_1262-configuration-guide-for-cisco-unified-customer-voice-portal/ccvp_m_1262_remote-custom-api-server-configuration.html
The below steps are to be performed by customers already using Remote Execution of Custom Code.
i.
application.properties file located at %Apache
Software Foundation%\Tomcat 9.0\webapps\customapis\WEB-INF\classes.
ii.
log4j2.xml
file located at %Apache Software Foundation%\Tomcat 9.0\webapps\customapis\WEB-INF\classes.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant CVP defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual CVP defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
ES15
is a cumulative ES and contains all defect fixes for ES04 and ES11.
Identifier |
Headline |
CSCwj08330 |
CVP Callserver stopping/stuck after
Tomcat crash |
CSCwi35541 |
Cosmetic errors while transferring VXML Application from OAMP
page (server) to VXML servers |
CSCwi81309 |
CVP 12.6(2) ES11 has incorrect parameter added to vxml.properties file |
CSCwh40680 |
CVP to reconsider the 488 Response as Failure during Agent Transfe so ICM dont use Traget Requery |
CSCwj05723 |
Smart license registration & Authorization. fails with Data and signature do not match. |
CSCwi61852
|
CVP fails to connect to u2c with response code 0 on production tenant |
Resolved
Caveats in CVP12.6(2) ES11
Identifier |
Headline |
||
CSCwf97996 |
|
||
CSCwh17686 |
|
||
CSCwi44800 |
Math Element Not Working Post 12.6(2) ES10 Install |
Resolved
Caveats in CVP12.6(2) ES04
Identifier |
Headline |
CSCwf27113 |
Evaluation of CVE-2023-24998 against Cisco Voice
Portal (CVP) |
CSCwf25557 |
SPOG location update isn't correct. |
CSCwf42047 |
Malicious user can upload executable files to CVP
OAMP file to log messages |
CSCwf04115 |
Reporting Server failover due to SQL exception |
CSCwe95138 |
Reimage.bat does not work due to log4j classes |
CSCwf41120 |
Cloud Connect 12.6(2) Does Not Correctly Respect
Certificate Chain |
New Feature in
CVP12.6(2) ES15
New Feature in
CVP12.6(2) ES11
Note: Enhanced error handling of Cx element :
Enhanced
error handling for Cx is implemented in the
ES11 which is necessary to address a crucial fix related to error handling
situation while cloud services are unavailable thus enhance the overall
stability of our systems.
For
this feature it is mandatory to update the Cx application
with the new exit state and redeploy them on the VXML Server using the CallStudio provided in this ES. Also VVB 12.6.2 to be upgraded to ES-03 or above.
New Feature in
CVP12.6(2) ES04
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