About this Document

This document provides installation instructions for CVP11.6(1) ES16. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behavior.

This document contains these sections:

About Cisco CVP (and CVP Engineering Specials)

This ES includes fixes for CSCwa47275. This ES fixes critical issues faced by customers on Cisco Unified Customer Voice Portal 11.6.

CVP Compatibility and Support Specifications

CVP Version Support

Cisco Unified Customer Voice Portal 11.6.

CVP Component Support

This section lists the CVP components on which you can and cannot install this engineering special.

Supported CVP Components

You can install CVP11.6(1) ES16 on these CVP components:

CVP Engineering Special Installation Planning

Pre Installation Steps

  1. ES7,ES8, ES9, ES10, ES11, ES13 and ES15  should have been installed before installing ES16. 
  2. Before installing the patch, the audio files must be backed up from "C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio" folder.
  3. Take backup of custom jar files, if any.
  4. “C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP”  folder will be deleted during the installation so if there are any custom files, take a backup of existing folder and after the installation, only replace/add custom files in to newly created CVP folder.

Installing CVP11.6(1) ES16

Follow the below steps in sequence to install this ES:

Patching Unified CVP VXML Server, Call Server :

  1. Perform shutdown on CVP VXML and CallServer.
  2. Run the patch installer.
  3. Reboot the VM post installation.

Patching Unified CVP OPSConsoleServer:

  1. shutdown OPSConsoleServer service.
  2. Run the patch installer.
  3. Reboot the VM post installation.

Post Installation Steps:

  1. Ensure both CallServer and VXML server services are up and running after this ES is installed.
  2. Ensure the "audio" folder is created under "C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP".
  3. Restore the backed up audio files and custom jar files.

Uninstall Directions for CVP11.6(1) ES16

  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

 

Call Studio:

Call Studio Resolved Defects in CVP11.6(1) ES16

Identifier

Headline

CSCwa54008

Evaluation bug for isn for apache log 4j vulnerability

Please find the path for downloading Callstudio 11.6(1) ET for log4j patch and installation steps:

https://software.cisco.com/download/specialrelease/a254b993504563e421f40e60a97f368b

 

Resolved Caveats in this Engineering Special

This section provides a list of significant CVP defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual CVP defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

Resolved Caveats in CVP11.6(1) ES16

This section lists caveats specifically resolved by CVP11.6(1) ES16.

Index of Resolved Caveats

Caveats in this section are ordered by CVP component, severity, and then identifier.

Identifier

Headline

CSCwa47275

Evaluation of isn for Log4j RCE (Log4Shell) Vulnerability vulnerability

 

Obtaining Documentation

You can access current Cisco documentation on the Support pages at the following sites:

Documentation Feedback

To provide comments about this document, send an email message to the following address:

contactcenterproducts_docfeedback@cisco.com

We appreciate your comments.

Obtaining Technical Assistance

Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

Cisco.com

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

CContacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: