About this Document

This document provides installation instructions for CVP11.6(1) ES9. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behavior.

This document contains these sections:

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About Cisco CVP (and CVP Engineering Specials)

This ES includes fixes for CSCvn35027,CSCvn99181,CSCvp40326,CSCvo87568. This ES fixes critical issues faced by customers on Cisco Unified Customer Voice Portal 11.6.

CVP Compatibility and Support Specifications

CVP Version Support

Cisco Unified Customer Voice Portal 11.6.

CVP Component Support

This section lists the CVP components on which you can and cannot install this engineering special.

Supported CVP Components

You can install CVP11.6(1) ES9 on these CVP components:

Unsupported CVP Components

Do not install this engineering special on the following components:

CVP Engineering Special Installation Planning

Pre Installation Steps

  1. ES7 has to be installed on reporting and call server while ES8 has to be installed on call server.
  2. Before installing the patch, the audio files must be backed up from "C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio" folder.
  3. Take backup of custom jar files, if any.

Installing CVP11.6(1) ES9

Follow the below steps in sequence to install this ES:

Patching Unified CVP VXML Server, Call Server and Reporting Server:

  1. Perform shutdown on CVP VXML,CallServer and Reporting server.
  2. Run the patch installer.
  3. Reboot the VM post installation.

Post Installation Steps:

  1. Ensure both CallServer and VXML server services are up and running after this ES is installed.
  2. Ensure the "audio" folder is created under "C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP".
  3. Restore the backed up audio files and custom jar files.

Uninstall Directions for CVP11.6(1) ES9

  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special

This section provides a list of significant CVP defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual CVP defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

Resolved Caveats in CVP11.6(1) ES9

This section lists caveats specifically resolved by CVP11.6(1) ES9.

Index of Resolved Caveats

Caveats in this section are ordered by CVP component, severity, and then identifier.

Identifier Headline
CSCvn35027 CVP Reporting Server is closing connections
CSCvn99181 Duplicate session-Id introduced in 180 ringing when 180 provision enabled on VVB
CSCvp40326 CVP VXML Server Page allows an unsecure local account creation on first load
CSCvo87568 CVP VXML application fails after 2 (CAP) capture nodes

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Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

CContacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: