• Cisco Response to Microsoft Security Bulletin for August 2007
• Cisco Unified Communications Manager Overflow Vulnerabilities
• Denial of Service Vulnerability in Cisco Wide Area Application Services (WAAS) Software
• Wireless ARP Storm Vulnerabilities
• Cisco Unified Communications Manager and Presence Server Unauthorized Access Vulnerabilities

LAN Switching

Configuration Examples:
• Configuring Catalyst Switches for Polycom Conference Phones
• Configuring VLAN Trunk Protocol (VTP)
• NAT in Catalyst 6500/6000 Switches
• VACL Capture for Granular Traffic Analysis with Cisco Catalyst 6000/6500 Running CatOS Software
Tech Notes:
• Troubleshooting VLAN Trunk Protocol (VTP)
• Cisco Catalyst 3750 QoS Configuration Examples
Cisco TAC Case Collection Solution:
• How to Upgrade a Catalyst 3750 Series Switch Stack with the CLI (.bin Image)

Security & VPN

Configuration Examples:
• ASA/PIX: Mapping VPN Clients to VPN Group Policies through LDAP
• CSA 5.1 with Remote SQL Server
• IPS 5.x: Inline VLAN Pair Mode
• NAC Appliance (CCA): Configure and Troubleshoot the Active Directory Windows Single Sign On (SSO)
• PIX/ASA URL Filtering
Tech Notes:
• Cisco Secure ACS: Remote Administrative Access
• ASA: Troubleshoot the Unresponsive State of the AIP-SSM
• Troubleshoot the Cisco Security Agent Management Center Database
Cisco TAC Case Collection Solution:
• How to Upgrade the Software Image to Version 7.x on an ASA 5520

Voice and Unified Communications

Configuration Examples:
• CRS 4.x: Automatic Work and Wrap-up Time
• IOS Voice XML Gateway to CVP Call Flow Using MRCPv1 ASR / TTS
Tech Notes:
• ICD Extension Option Does Not Appear on the Cisco CallManager Global Directory User Page
• Answers to Common Licensing Questions
• Voice Software and Gateway Adapter Compatibility
• Session and Element Data That Can Cause Problems for VoiceXML Insert Elements
• Java Errors or "Windows Error 3" with Installation of Voice Software
• Voice Software License Expiration Error
• Solution to UnsatisfiedLinkError on Windows Advance Server 2000 Machines
• Tomcat Option Adjustments That Can Improve Cisco Unified Call Services Performance
• ECMAScript (JavaScript) in Your Voice Applications
• Use Language-Specific Characters in a Cisco Unified Call Studio Voice Application
• Unity Services Fail with the "Unrecognized error hr=0x8007042C (The dependency service or group failed to start.\x0D\x0A)"
• Cisco Unified Communications Manager 5.x - Troubleshooting Fast Dial and Personal Address Book Issues
• Improvements Made to Decision Editor in Cisco Unified Call Studio
• New "and/or" Functionality in Decision Editor of Cisco Unified Call Studio, Universal Edition
• New "Ungrouping" Functionality of Cisco Unified Call Studio, Universal Edition
• New Configurable Language and Encoding Drop-Down Lists of Cisco Unified Call Studio, Universal Edition
• New Session Variable Drop-Down Box in the Cisco Unified Call Studio, Universal Edition, Substitution Tag Builder
• Using HotEvents to Gracefully Handle VoiceXML Error Events
• Unity 5.0 - Troubleshooting Phone View Issues
Cisco TAC Case Collection Solution:
• User Cannot Reset the 7970 IP Phone to Factory Defaults after an Upgrade to IP Phone Load 6.x

Wireless

Configuration Example:
• Cisco Airespace VSAs on Cisco Secure ACS Server
Cisco TAC Case Collection Solution:
• Multiple SSID Configuration on a Cisco Access Point

Cisco IOS

• Performance Degradation and Reloads Possible when Using Quality of Service Features in Version 12.4(11)T
Cisco TAC Case Collection Solution:
• Overruns Counter in the "show interfaces" Command Output Is Increasing

Interfaces & Modules

• X2-10GB-LX4 May Go into Disable Mode due to a Design Issue

Optical

• 15454E-CC-FTA - Fan Tray Was Shipped with Incorrect EEPROM Information

Security & VPN

• Windows 2003 With SP2 - System Freezes with Blue Screen when Running CSA and Some Hardware

Storage Networking

• License Install Causes Application Using Write Acceleration to Fail in DS-X9032-SSM

Voice and Unified Communications

• Customer Voice Portal (CVP) Server Performance Adversely Affected by HP Insight Agent
• Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft July 2007 Security Updates
• MCS 7825-H2 Running Cisco Unified Communications Manager 5.1 and 6.0 or Cisco Unified Presence 6.0 - Sporadic Server Hang
• IP Contact Center (IPCC) Enterprise and Hosted Products Interactive Voice Response (IVR) Inbound and Outbound Call Problems
• Cisco Unified Intelligent Call Manager (ICM) Avaya Application Enablement Server (AES) Not Allowing Additional Connections

Wireless

• Access Point (AP) in a Mesh AP (MAP) or Roof Top AP (RAP) Mode May Not Provide Enough Power to Be Heard by a Parent AP

LAN Switching

Tech Note:
• Catalyst 3750 Series Switches Troubleshoot Common Issues

Security & VPN

Configuration Example:
• SSL VPN Client (SVC) on IOS with SDM
Tech Note:
• Troubleshoot the Cisco Security Agent Management Center Database

Recent Updates to TSRT and SVO Submit Tool

Recent updates were made to the Cisco TAC Service Request Tool (TSRT) and the Service Order (SVO) Status and Submit Tools. These minor changes are designed to help streamline their respective processes.

The updates include:

• TSRT -- A recent modification was made to ensure that the correct query is generated, thus avoiding duplicate sites in the result set. Consequently, you will observe unique site addresses when selecting a contract different than the product/contract combination initially selected.
• SVO Status -- A detailed option was added to the Audit Trail functionality. This option shows all audit history plus hold, apply, and release information. Audit history details were incorporated to show that an order has been auto-dispatched.
• SVO Submit -- A message for Premium Next Business Day (NBD) orders is displayed when you try to schedule delivery time earlier than NBD. Further, a specific shipping method is supplied when you request a ship date for a specified order.

These updates are intended to help enhance your experience while working with the TSRT and SVO Submit Tool.

For additional details on these updates, download this overview.

Visit the Cisco TAC Service Request Tool and Cisco SVO Submit Tool today. Note: These tools are available only to registered customers with a valid service contract.

Not registered with Cisco.com? Register today and begin taking advantage of Cisco tools and information.

New Reader Tip: 7600 Cheat Sheet

When converting from a 7200/7500 platform to a 7600 platform, there are many new commands that are specific to the 7600 platform. It is often confusing to remember all of them, so I have created a "7600 Cheat sheet":

show catalyst	[Catalyst 6000 info]
show cwan	[Catalyst WAN info]
show diagnostic result	[Diagnostics]
show diagnostic result	[Diagnostics]
show fabric	[Crossbar switching data]
show fm interface <interface-id>	[Feature Manager]
show ibc br	[Traffic to CPU]
show inventory	[Equipment inventory]
show idprom module n	[IDPROM info]
show mac-address-table	[MAC]
show mls	[Multilayer switching]
show mls statistics
show mls netflow ip nowrap
show mls status	[undocumented]
show module	[Linecard info]
show platform	[hardware]
show power	[Power info]
show platform hardware pfc mode
show tcam	[TCAM info]
show tcam detail
show upgrade fpd	[Field Programmable Device upgrade]
attach n	[Connect to SUP]
hw-module	[Reset of power-cycle specific module]
remote command switch show xxxx	[Connect to SUP]
ipc-cons n	[Connect to Flexwan - undocumented]

-Hank Nussbacher, Nussbacher Consulting, Kfar Saba , Israel

To learn more about Reader Tip submission and guidelines, visit the Reader Tip submission page. If your Tip is selected for publication, you will receive a complimentary Cisco polo t-shirt from the Cisco Technical Services Newsletter staff.

Note: All tips published in the Cisco Technical Services Newsletter are reviewed by Cisco technical support engineers; however, the Cisco Technical Services Newsletter and Cisco cannot guarantee the accuracy or completeness of these tips.

TechWiseTV: "Architecting a Multilayer Security Approach"

To stop hackers and data thieves, you have to know how they think and work. In this 60-minute video, Cisco security experts Robb Boyd, Jimmy Ray Purser, and Chris Jackson reveal their methods by breaking into a live network built on the set and launching a multiphased attack through a wireless access point, mapping the network, and gaining access to valuable customer data.

In this video, you will:

• See how a multilayer approach to security can help you identify, locate, isolate, and stop malicious attacks before they cause serious damage.
• Discover the vulnerabilities of wired and wireless networks, and what you need to do to make sure that your remote access points cannot be used to gain entry and access to valuable customer data.
• Learn how you can effectively secure your network from both outside and inside abuse without disrupting your business.

Learn more and register to view video.

New Sydney CCIE Location

The CCIE lab in Sydney , Australia , has recently moved to a new location in St. Leonards. For complete information on the Sydney lab, visit the Sydney, Australia lab exam page.

Transition to New Certifications Management Tracking Database

We recently communicated to you about the decision to shift to a "primary vendor" strategy for the delivery of Cisco certification exams (both written and hands-on lab exams), such as the Cisco CCNA and CCIE exams. After extensive research, Pearson VUE was chosen as the primary test delivery partner.

This new test delivery strategy also requires us to enhance our online exam registration, tracking, and customer notification systems. Cisco is working closely with Pearson VUE to develop new capabilities in these areas. However, during this development period, there may be certain features of the previous online registration system that are temporarily unavailable due to the rapid construction of a new online exam registration and tracking system. We appreciate your patience as we enhance and improve our certification programs and operations. Over time, you will begin to notice significant improvements in the way we process your certification needs online.

If you have questions:

• A general FAQ about the primary vendor strategy has been posted. This Website will be updated regularly as new information and developments are announced.
• If you have primary vendor strategy questions that are not addressed by the above FAQ, or if you need assistance registering online, please contact the Cisco Certification Online Support Team.
• If you would like more information about taking a Cisco test at Pearson VUE, you will find a complete listing of customer service phone numbers at the Pearson VUE Website.

Thank you for your understanding and support.

Upcoming "Ask the Expert" Events and TechTalks from Networking Professionals Connection

Networking Professionals Connection is an interactive Website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on Networking Professionals Connection include:

• "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
  • "Cisco Unified Communications Manager Business Edition," now through August 24
  • "Smart Call Home," now through August 24
  • "Cisco Unified Communications 500 Series for SMB," August 27 through September 7
  • " Enterprise WLAN Deployment," August 27 through September 7

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

• TechTalks are online Webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the Web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

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