Frequently Asked Questions
Q. Will Cisco continue to offer Arch Rock products?
A: Cisco is acquiring Arch Rock for its pioneering wireless sensor networking technologies and will incorporate such technologies into Cisco's end-to-end, IP-based networking portfolio for the Smart Grid accordingly. Arch Rock's Energy Optimizer and PhyNet product lines are no longer offered for sale.
Q. How will Arch Rock's products be sold and serviced?
A: Products at existing customers will continue to be serviced as they are today. For warranty and support requests, please contact support@archrock.com. Longer term, Arch Rock's pioneering technologies will be sold and serviced through Cisco and its channels.
Q. How will Arch Rock's customers be affected by the acquisition?
A: Arch Rock's customers with valid warranty and support requests will continue to receive the same levels of support, services, and technology that they are accustomed to receiving.