Cisco Unified Service Statistics Manager provides advanced statistics analysis and reporting capabilities for Cisco Unified Communications deployments. It is a Web-based software product that features a variety of advanced reports for different audiences (for example, high-level reports for executives and more detailed reports for network administrators). Cisco Unified Service Statistics Manager provides both out-of-the-box reports as well as customizable reports that provide visibility into key metrics including call volume, service availability, call quality, network resource utilization, and capacity across the entire Cisco Unified Communications system, including across multiple Cisco Unified Communications Manager clusters, gateways, and related devices.
Note 
Cisco Unified Service Statistics Manager integrates with and relies on the data collection capabilities of Cisco Unified Operations Manager and Cisco Unified Service Monitor and those two products are prerequisites for deploying Cisco Unified Service Statistics Manager.
Cisco Unified Service Statistics Manager uses short-term operational data collected by other Cisco network management products to perform longer-term analysis. It performs the following functions:
•Extracts data collected by Cisco Unified Operations Manager and Cisco Unified Service Monitor and stores this short-term data in the Cisco Unified Service Statistics Manager database.
•Analyzes the stored data and generates out-of-the box reports designed for users in the following roles:
–Executive (CIO/CTO)
–Operations Director
–Capacity Planner
–Network Administrator
Depending on the license level, Cisco Unified Service Statistics Manager can also:
•Enable users to customize reports based on user needs.
•Define SLA (Service Level Agreement) constructs as well as measure and verify them based on collected statistics.
For more information on Cisco Unified Service Statistics Manager, see the documentation available at:
http://www.cisco.com/en/US/products/ps7285/tsd_products_support_series_home.html 