In the Prepare and Plan phase, you evaluate Cisco technologies that address your business needs. Gather information about your business and technical environment that will feed into the high-level design. Create a business case for the contact center solution that provides the best return on your investment.
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Before You Begin
Understand the features and functions of contact center applications. Start with the Contact Center Overview and the System Release Notes for Contact Center: Cisco Unified Communications, Release 6.0(1) 
. Then review the business requirements, deployment models, and sites to understand the options that are available for your specific environment.
When You Are Done
You have defined and created the following:
•Your business and system requirements
•A list of components and applications that match the requirements
•A project plan based on those requirements including a proposed, high-level design
Major Concepts and Tasks in This Process
•Cisco Unified Communications Features and Benefits Overview