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Cisco Unity Documentation Addendum, Release 4.1
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Preface
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Cisco Unity Bridge Networking Guide
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Cisco Unity Failover Configuration and Administration Guide
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Cisco Unity Installation Guide
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Cisco Unity Maintenance Guide
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Cisco Unity Reconfiguration and Upgrade Guide
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Cisco Unity System Administration Guide
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Cisco Unity Troubleshooting Guide
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Cisco Unity User Guide
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Networking in Cisco Unity Guide
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Feedback
Table Of Contents
Cisco Unity Troubleshooting Guide
PIMG Units Produce Unexpected Results
Cisco Unity Services and Their Functions
Cisco Unity Troubleshooting Guide
This chapter should be used in conjunction with the Cisco Unity Troubleshooting Guide, Release 4.0(5). New features are described in individual sections. Information that has changed in the Cisco Unity Troubleshooting Guide, Release 4.0(5)—either because Cisco Unity functionality changed or because the information is incorrect—is described in the "Errors" section at the end of the chapter.
This chapter contains the following sections:
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PIMG Units Produce Unexpected Results
Web Pages That Contain the Media Master Control Bar Do Not Load Properly When Google Desktop Search Is Installed
When Google Desktop Search is installed on a subscriber workstation that uses Windows XP, the pages of the Cisco Personal Communications Assistant (PCA) and the Cisco Unity Administrator do not load properly in the browser. The problem is caused by a conflict between the Media Master and the Google Desktop Search. (Cisco Unity ViewMail for Microsoft Outlook is unaffected by the conflict.)
To correct or avoid the problem, find and rename GoogleDesktopNetwork2.dll on the subscriber workstation (for example, rename the file "OFF-GoogleDesktopNetwork2.dll"). Explain to subscribers that after you rename the file, Google Desktop Search results will no longer appear integrated with Google search results. Subscribers can continue to use Google Desktop Search on their workstations, but only from the Google Desktop Search page.
PIMG Units Produce Unexpected Results
When Cisco Unity is integrated via PIMG units to a circuit-switched phone system and the PIMG units are not producing calls or call information as Cisco Unity requires, perform the applicable diagnostic tasks for the PIMG units that the manufacturer suggests. Detailed instructions are in the "Diagnostics" chapter of the Intel Netstructure PBX-IP Media Gateway User's Guide, which is available at the Intel website.
Errors
The following section applies to the Cisco Unity Troubleshooting Guide (With IBM Lotus Domino), Release 4.0(5) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/tsg/tsg405/dom/index.htm and to the Cisco Unity Troubleshooting Guide (With Microsoft Exchange), Release 4.0(5) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/tsg/tsg405/ex/index.htm.
Cisco Unity Services and Their Functions
In the "Cisco Unity Services and Their Functions" appendix of the Cisco Unity Troubleshooting Guide, the TomCat service should be included in the "Cisco Unity Services" table:
TomCat
The Tomcat service is responsible for generating the web pages for the Cisco Personal Communications Assistant (PCA).
The TomCat service should also be included in the Exchange 2003/2000 and Exchange 5.5 tables, and in the Domino table: