-
Cisco Unity Documentation Addendum, Release 4.1
-
Preface
-
Cisco Unity Bridge Networking Guide
-
Cisco Unity Failover Configuration and Administration Guide
-
Cisco Unity Installation Guide
-
Cisco Unity Maintenance Guide
-
Cisco Unity Reconfiguration and Upgrade Guide
-
Cisco Unity System Administration Guide
-
Cisco Unity Troubleshooting Guide
-
Cisco Unity User Guide
-
Networking in Cisco Unity Guide
-
Feedback
Table Of Contents
Cisco Unity System Administration Guide
Allowing Subscribers to Access Cisco Unity by Phone Without Entering a Password
Changing How Cisco Unity Handles Messages That Contain Text (Cisco Unity with Exchange)
Using the Message Store Manager to Change How Cisco Unity Handles Messages That Contain Text
Understanding How Messages That Contain Text Are Handled After You Set Up Cisco Unity to Reject Them
Disabling Delete Confirmations in the Cisco Unity Inbox (Cisco Unity with Exchange Only)
Disabling the "Record Your Message at the Tone" Prompt
Disabling the "Wait While I Transfer Your Call" Prompt
Enabling a Post-Greeting Recording
FAQ Available in the Cisco Unity Administrator and on the Cisco Unity Server Desktop
Including Receipts in Message Locator Searches (Cisco Unity with Exchange)
Live Reply ("Call the Subscriber") Behavior When Used to Leave Messages
Setting Up Mobile Message Access for BlackBerry (Cisco Unity Unified Messaging with Exchange Only)
Task List for Setting Up Mobile Message Access for BlackBerry
Specifying That Cisco Unity Play New Messages Automatically
Subscriber Address Book Settings (Cisco Unity with IBM Lotus Domino)
Subscribers Can Press ## or 00 to Switch Search Modes
Managing Security Alerts When Using SSL Connections
Maximum Recording Length for System Broadcast Messaging
Cisco Unity System Administration Guide
This chapter should be used in conjunction with the Cisco Unity System Administration Guide, Release 4.0(5). New features are described in individual sections. Information that has changed in the Cisco Unity System Administration Guide, Release 4.0(5)—either because Cisco Unity functionality changed or because the information is incorrect—is described in the "Errors" section at the end of the chapter.
This chapter contains the following sections:
•
Allowing Subscribers to Access Cisco Unity by Phone Without Entering a Password
•
•
•
•
•
•
•
•
•
•
•
•
Allowing Subscribers to Access Cisco Unity by Phone Without Entering a Password
By default, subscribers are prompted for their password before they can log on to Cisco Unity to check messages or change their personal settings. As a convenience to subscribers who often access Cisco Unity from a mobile phone, home phone, or phone in a secured office within your organization, you may consider specifying that Cisco Unity should not prompt them to enter their password when they access their mailbox from their primary extension or alternate devices. (When they call Cisco Unity from an unknown extension, Cisco Unity will prompt them for their password as usual.)
Note
Do the following procedure to allow an individual subscriber to access messages by phone without entering their password when they call from their primary extension or an alternate device. (To allow a group of subscribers to access Cisco Unity by phone without entering their password, use the Bulk Edit tool available in Tools Depot.) Note that neither the Cisco Unity Assistant nor the Cisco Unity conversation offer a way for subscribers to make the change themselves.
Subscribers who do not have to enter their password to log on to Cisco Unity are still prompted to renew their password when it expires.
To Allow Subscribers to Access Cisco Unity by Phone Without Entering a Password
Step 1
Step 2
Step 3
Changing How Cisco Unity Handles Messages That Contain Text (Cisco Unity with Exchange)
If your organization has both Voice Messaging and Unified Messaging subscribers, messaging between the two types of subscribers can be problematic. This is because Voice Messaging subscribers cannot use the Cisco Unity conversation or the Cisco Unity Inbox to access text in e-mail messages. In addition, when a message contains both a voice recording and a text message—as may be the case when a Unified Messaging subscriber uses Cisco Unity ViewMail for Microsoft Outlook to send, reply, and forward messages to Voice Messaging subscribers, the Cisco Unity conversation and the Cisco Unity Inbox present only the voice portion of the message. Moreover, Cisco Unity informs neither the sender nor the recipient that all or a portion of a message is unavailable to the recipient.
You can set up Cisco Unity so that it rejects messages sent to Voice Messaging subscribers if the messages contain text. In this way, you can ensure that Voice Messaging subscribers receive only those messages that they can play in their entirety. At the same time, when Cisco Unity rejects messages that contain text, Unified Messaging subscribers receive a nondelivery receipt (NDR) and can learn to adjust their messaging habits accordingly.
For more information see the following sections:
•
•
Using the Message Store Manager to Change How Cisco Unity Handles Messages That Contain Text
The Message Store Manager utility allows you to set up agents that perform the task that you assign them to do. You specify which subscriber mailboxes are members of an agent; only the mailboxes that you specify are impacted by the task performed by the agent. To set up Cisco Unity so that it rejects messages sent to Voice Messaging subscribers if the messages contain text, you need to create two agents:
•
•
You schedule how often you want each agent to run. For example, you may choose to run the agents nightly, weekly, or at some other interval, depending on how often you add or remove subscribers from the class of service or distribution list that you use to specify agent membership. As you determine how often to run the agents and when, also consider that if Voice Messaging subscribers do not appear in the Outlook address books, agents will take longer to run. Note that as an agent runs, the previously hidden mailboxes appear in address books, and then, when the agent completes its task, the mailboxes are hidden once again. For this reason, you may want to schedule the agents to run when subscribers are not likely to use the system. (Voice Messaging subscribers are often prevented from appearing in the Outlook address book as way to discourage people from inadvertently sending e-mail messages to a Voice Messaging account.)
When you set up the agents, you can activate the Subscriber Message Store Status report, or you can schedule the report to run at a certain time. The report is a CSV file that contains detailed data about each subscriber mailbox that is a member of the agent. When the value of the VM Mailbox Rule column equals one (1), the rule associated with the first agent has been applied; when the value equals zero (0), the rule has not been applied to the mailbox.
For more information working with Message Store Manager to set up agents and run reports, refer to Help.
Understanding How Messages That Contain Text Are Handled After You Set Up Cisco Unity to Reject Them
When you set up Cisco Unity so that it rejects messages sent to Voice Messaging subscribers if the messages contain text, Voice Messaging subscribers continue to receive receipts, faxes, and voice messages as before, but many other types of messages are no longer delivered. Knowing how Cisco Unity handles messages differently can help you prepare both Voice Messaging and Unified Messaging subscribers for the change.
Table 6-1 compares how Cisco Unity handles messages by default to how messages are handled after you set up Cisco Unity to reject messages sent to Voice Messaging subscribers if the messages contain text. Consider that when Cisco Unity rejects a message, it does so when the Voice Messaging subscriber is the sole recipient of the message and when the subscribers is one of many recipients, as may be the case when a message containing text is sent to a distribution list. Note that in a few cases, Cisco Unity does not reject certain types of messages that you may expect, while it rejects others that you may not expect.
Task List for Setting Up Cisco Unity to Reject Messages Sent to Voice Messaging Subscribers If the Messages Contain Text
Complete the following tasks to set up Cisco Unity so that it rejects messages sent to Voice Messaging subscribers if the messages contain text:
1.
2.
3.
Note
4.
5.
Note
To Set Up an Agent to Reject Messages That Contain Text When the Messages Are Sent to Voice Messaging Subscribers
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Note
Step 10
To Set Up an Agent to Ensure Unified Messaging Subscribers Receive Messages That Contain Text
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Note
Step 10
To Customize ViewMail for Outlook Version 4.1(1) to Check for Text When Subscribers Send Messages to Voice Messaging Subscribers
Step 1
(ViewMail 4.1(1) will be available soon from the ViewMail for Microsoft Outlook Software Download page. It is not available with the Cisco Unity software.)
Step 2
Step 3
Step 4
Step 5
Function VMOInitFn()rem Session.Property("EXTENSION") = ""rem Session.Property("UNITYSERVER") = ""Session.Property("NOTEXTTOVM") = "1"End Function
Step 6
Step 7
Step 8
Step 9
Step 10
To Install the Customized Version of ViewMail 4.1(1) on All Subscriber Workstations
Step 1
Step 2
You can install ViewMail by using any of the methods described in the "Installing ViewMail 4.1(1)" topic in the Release Notes for Cisco Unity ViewMail for Microsoft Outlook Release 4.1(1) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/vmo/vmo411rn.htm.
Disabling Delete Confirmations in the Cisco Unity Inbox (Cisco Unity with Exchange Only)
You can use the Advanced Settings Tool to change the registry so that the Cisco Unity Inbox either never asks subscribers to confirm a deletion, or asks them to confirm a deletion only when deleting an item will delete it permanently. By default, when subscribers delete messages and other items from the Cisco Unity Inbox, they are asked to confirm the deletion. This is true when subscribers delete new and saved items, as well as when they delete items in the Deleted Items folder (as applicable).
For details on setting up this functionality, refer to Advanced Settings Tool Help. The setting is called Unity Inbox—Confirm Deletes.
Disabling the "Record Your Message at the Tone" Prompt
By default, Cisco Unity plays the "Record your message at the tone" prompt after playing a subscriber or call handler greeting. Because some subscribers instruct callers when to record their messages in their greetings, callers hear the instruction twice. For this reason, you may want to specify that Cisco Unity does not play the prompt after some or all greetings when callers leave messages for particular subscribers or call handlers in your organization.
Do the following procedure to disable the "Record your message at the tone" prompt for subscriber templates, individual subscribers, or call handlers. (To disable the prompt for a group of subscribers, use the Bulk Edit tool available in Tools Depot.)
To Disable the "Record Your Message at the Tone" Prompt in a Subscriber Template, for an Individual Subscriber, or Call Handler
Step 1
•
•
•
Step 2
Step 3
Disabling the "Wait While I Transfer Your Call" Prompt
By default, Cisco Unity plays the "Wait While I Transfer Your Call" prompt when it transfers a call to an extension. Some callers do not like hearing the prompt, and for this reason, you may want to specify that Cisco Unity does not play it.
Do the following procedure to disable the "Wait While I Transfer Your Call" prompt for subscriber templates, individual subscribers, or call handlers. (To disable the prompt for a group of subscribers, use the Bulk Edit tool available in Tools Depot.) Note that when you disable the prompt, callers still hear the transfer tones from Cisco CallManager, as applicable.
To Disable the "Wait While I Transfer Your Call" Prompt in a Subscriber Template, for an Individual Subscriber, or Call Handler
Step 1
•
•
•
Step 2
Step 3
Enabling Alternate Greeting Notices (Cisco Unity Voice Messaging with Microsoft Exchange 2003/2000 Only)
Because subscribers never hear the greetings of their message recipients when they send, reply to, and forward messages, consider enabling "alternate greeting notices" for the Cisco Unity server so that subscribers are alerted when a message recipient has the alternate greeting enabled. Alternate greeting notices are a type of message receipt and work as follows: whenever a subscriber leaves or sends a message to a subscriber who has the alternate greeting enabled, Cisco Unity delivers the message and also sends the sender an alternate greeting notice. The alternate greeting notice says:
"The alternate greeting for <subscriber name or ID> is on and will remain on until <expiration date for the greeting>. The message you sent was delivered, but the recipient may not be available to play it." (Alternatively, Cisco Unity will indicate when the greeting is set to play indefinitely, rather than playing the expiration date.)
(Subscribers "send" messages by using the Cisco Unity conversation, ViewMail, or the Cisco Unity Inbox; they "leave" messages after transferring to a subscriber greeting and then recording a message as prompted.)
An alternate greeting notice is sent in response to the first message that a subscriber leaves or sends to a recipient within the time period that the recipient has the alternate greeting enabled. If the subscriber leaves or sends subsequent messages to the same recipient, Cisco Unity do not respond with additional notices (unless the recipient turns off the alternate greeting and then enables it again).
When the feature is enable, subscribers can play notices by phone or they can view the text from the Cisco Unity Inbox, assuming that they can access receipts (you can disable receipts per server in the Advanced Settings Tool). Though alternate greeting notices are automated responses, they are from the message recipient. Thus, subscribers can use the Message Locator to find both messages and notices from a particular subscriber. Note that like other types of receipts, alternate greeting notices do not trigger message waiting indicators (MWIs).
Cisco Unity does not send notices in response to system broadcast messages, nor does it sent notices to unidentified callers. Cisco Unity sends a notice to the sender when the message is addressed to an individual subscriber or to a distribution list of which the recipient is a member. The same is also true regardless of whether the sender and recipient are homed on the same Cisco Unity server or separate servers that are digitally networked (assuming the feature is enabled for each server). When other networking features (AMIS, Bridge, VPIM) are used, subscribers do not receive notices in response to messages left for or sent to remote Cisco Unity or Cisco Unity Express subscribers, nor do they receive notices in response to messages left for or sent to remote users on a another voice messaging system—even when the recipients have their alternate greeting or similar type of greeting (such as an extended absence greeting) enabled.
Alternate greeting notices are disabled by default. Enabling alternate greeting notices can only be done per server; you cannot specify that notices are sent in response to messages sent to individual subscribers or to a specific group of subscribers, nor that only certain subscribers can receive them. In digitally networked environments, the feature should be enabled for all Cisco Unity servers in the network.
To set up the Cisco Unity server to send a notice to subscribers when they leave, send to, reply to, or forward messages to other subscribers who have their alternate greeting enabled, do the procedure in this section. After you do the following procedure, when subscribers associated with the Cisco Unity server enable their alternate greeting, Cisco Unity will send an alternate greeting notice to any subscriber who sends a message to them. (Cisco Unity will not send notices in response to messages sent to subscribers who already had their alternate greeting enabled before notices were turned on.)
Consider providing subscribers with the information in the "Alternate Greeting Notices (Cisco Unity Voice Messaging with Microsoft Exchange 2003/2000 Only)" section on page 8-1 so that they understand how to notices work.
If you later choose to disable alternate greeting notices, any existing notices in subscriber mailboxes are no longer available to subscribers until you enable the feature again and subscribers will no longer receive notices—even if other Cisco Unity servers in the network have the feature enabled.
Note
To Enable Alternate Greeting Notices for a Cisco Unity Server
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Note
Step 8
Note
Enabling a Post-Greeting Recording
You can use the settings on the applicable Subscribers > Class of Service > Greetings page in the Cisco Unity Administrator to specify whether Cisco Unity plays a recording before allowing callers to leave a message for subscribers assigned to a class of service (COS). For each COS, you use the Media Master control bar on the page to record what you want callers to hear, and you indicate whether all callers hear the recording or only unidentified callers. Though callers can press # to skip a subscriber or call handler greeting, callers cannot skip a post-greeting recording.
When Cisco Unity is enabled to play it, callers hear the recording immediately after a subscriber greeting, regardless of which personal greeting is enabled for the subscriber. The post-greeting recording also plays after a call handler greeting when the call handler is configured to take a message and the message recipient for the call handler is a subscriber who is assigned to a COS that has the recording enabled. (The COS assigned to the owner of a call handler has no effect on whether the recording is played.)
By default, the post-greeting recording feature is disabled for all COSes. Depending on your organization and the type of subscribers assigned to each COS, you may want to consider enabling it for some COSes, so that those who call certain groups of subscribers—such as a sales team, technical support group, or a Human Resources department—hear the recording. For each COS, you can create a different recording tailored to those callers and as applicable, in the appropriate language(s). The recording can be up to 90 seconds in length.
For example, you may want to enable a post-greeting recording for a particular COS to convey a confidentiality policy or to let callers know when they can expect a response to the You can also use the feature to remind callers to include contact information, invoice or policy numbers, and other such information when they leave messages. Conversely, due to legal or security concerns, you may want to advise callers of what information not to include in messages—information like passwords, financial transaction requests, and so on.
Note that a post-greeting recording does not play when:
•
•
Note
Do the following procedure to enable a post-greeting recording for a class of service. Whether you plan to enable the feature for a new COS or an existing one, consider testing the feature by enabling it for a new COS that has a test subscriber account assigned to it. In this way, you can call the test subscriber to hear how your recording will sound after the greeting and can adjust what you plan to say accordingly.
Enabling a Post-greeting Recording for a Class of Service
Step 1
Step 2
•
•
Step 3
(You use the Copy/Paste From File options on the Options menu of the Media Master control bar to use a prerecorded WAV file as the recording.)
Step 4
FAQ Available in the Cisco Unity Administrator and on the Cisco Unity Server Desktop
An FAQ is available in the Cisco Unity Administrator and on the desktop of the Cisco Unity server. The FAQ addresses questions often asked by Cisco Unity administrators.
To Display the Cisco Unity Administrator FAQ
Step 1
Or, from the Cisco Unity desktop, click the Cisco Unity Administrator FAQ shortcut.
Step 2
Including Receipts in Message Locator Searches (Cisco Unity with Exchange)
You can specify whether to include new and saved receipts in Message Locator searches on the applicable Features page for a subscriber template or an individual subscriber in the Cisco Unity Administrator or by using the Bulk Edit utility. By default, receipts are not included in Message Locator searches.
When subscribers search for messages from a particular subscriber and Message Locator is set to include receipts, the following receipts are included in search results, in addition to voice messages: nondelivery receipts (NDRs), return (read and delivery) receipts, and alternate greeting notices. Note that receipts are included in the search results regardless of whether subscribers can access receipts when they check messages by phone or in the Cisco Unity Inbox. (You can use the Advanced Settings Tool in Tools Depot to prevent subscribers from accessing receipts.)
Do the following procedure to include receipts in Message Locator searches in a subscriber template or for an individual subscriber. (To do so for a group of subscribers, use the Bulk Edit tool available in Tools Depot.) Consider providing the applicable subscribers with the information in the "Message Locator Searches Include Receipts (Cisco Unity with Exchange)" section on page 8-3 so that they understand what to expect when they use the Message Locator.
To Include Receipts in Message Locator Searches in a Subscriber Template or for an Individual Subscriber
Step 1
•
•
Step 2
Step 3
Live Record
Live record allows subscribers to record conversations while they talk to callers. The recorded conversation is stored as a message in the subscriber mailbox, and the subscriber can review it later or redirect it to another subscriber or group of subscribers. Operators in your organization may find live record particularly useful.
Live record is supported only when Cisco Unity is integrated with a Cisco CallManager phone system. In addition, live record does not work for subscribers who have full mailboxes. When a subscriber who has a full mailbox records a call, the feature seems to work normally, but the recorded conversation is not stored as a message in the subscriber mailbox.
The Advanced Settings Tool allows you to specify how often Cisco Unity plays a beep as a call is recorded and how long the beep plays. To set up live record—including the beep, refer to the Cisco Unity Tools website at http://www.ciscounitytools.com/App_LiveRecord_405.htm.
Consider providing the applicable subscribers with the information in the "Live Record" section on page 8-2 so that they understand how to use the feature and can review the following disclaimer.
DISCLAIMER: The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation. Some laws require some form of notification to all parties to a phone conversation, such as by using a beep tone or other notification method or requiring the consent of all parties to the phone conversation, prior to monitoring or recording the phone conversation. Some of these laws incorporate strict penalties. In cases where local laws require a periodic beep while a conversation is being recorded, the Cisco/Unity phone system provides a user with the option of activating "the beep." Prior to activating Cisco/Unity's call record function, check the laws of all applicable jurisdictions. This is not legal advice and should not take the place of obtaining legal advice from a lawyer. IN ADDITION TO THE GENERAL DISCLAIMER THAT ACCOMPANIES THIS UNITY PRODUCT, CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY, BOTH CIVIL AND CRIMINAL, AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND/OR ILLEGAL USE OF THIS UNITY PRODUCT. THIS DISCLAIMER OF LIABILITY INCLUDES, BUT IS NOT NECESSARILY LIMITED TO, THE UNAUTHORIZED AND/OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF APPLICABLE FEDERAL, STATE AND LOCAL LAWS.
Live Reply ("Call the Subscriber") Behavior When Used to Leave Messages
When subscribers use the live reply feature to return a call from a subscriber and then leave a message for the subscriber whom they called, Cisco Unity uses the calling number to identify who the message is from. This means that Cisco Unity can correctly identify who the message is from only when a subscriber uses live reply from his or her own extension.
When a subscriber uses another phone to use live reply and leave a message for a subscriber, Cisco Unity does not correctly identify who the message is from. Instead, Cisco Unity may indicate that the message is from an "unidentified caller" even though the subscriber who left the message was logged on to Cisco Unity at the time.
Setting Up Mobile Message Access for BlackBerry (Cisco Unity Unified Messaging with Exchange Only)
The Mobile Message Access for BlackBerry is not a licensed feature, nor does it require that you give subscribers special class of service (COS) privileges. As long as their Blackberry devices are connected to a Blackberry server that has a Mobile Message Access for BlackBerry plug-in installed and the devices are configured properly, subscribers can use their Blackberry devices to access Cisco Unity voice messages on a Cisco Unity server that is set up for Unified Messaging.
Voice messages appear along with other messages in the BlackBerry Inbox. To play a Cisco Unity voice message, subscribers use their BlackBerry device to open the message and click the associated link. Cisco Unity calls the phone number specified for message playback, and when the subscriber answers the call, the message begins to play. (Note that the restriction tables associated with the subscriber class of service may prohibit them from specifying certain phone numbers for message playback.)
The menu options available during and after message playback are the same as those available when subscribers log onto Cisco Unity to play messages over phone. After saving or deleting a message, subscribers can select another message from the BlackBerry Inbox to play, or they can press * to log on to Cisco Unity to perform other tasks.
Task List for Setting Up Mobile Message Access for BlackBerry
Do the following tasks to set up Mobile Message Access for BlackBerry for subscribers:
1.
To do so, refer to the task list in the "Manually Setting Up the System to Use SSL" section of the "Using SSL to Secure Client/Server Connections" chapter in the Cisco Unity Security Guide, Release 4.0, available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/usg/ex/index.htm.
2.
Refer to the "Voice Messaging Port Settings" section in the "System Settings" of the Cisco Unity System Administration Guide, Release 4.0(5) for more information. The guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag405/ex/index.htm.
3.
4.
Specifying That Cisco Unity Play New Messages Automatically
By default, subscribers hear the Main menu after they log on to Cisco Unity. You can customize the conversation so that Cisco Unity plays new messages instead. When you do, subscribers no longer have to press a key to play new messages ("Press 1 for new messages") because Cisco Unity begins playing them automatically.
Otherwise, the conversation that subscribers hear sounds and acts the same:
•
•
•
•
•
To specify that Cisco Unity plays new messages automatically in a template or for an individual subscriber, do the following procedure. (To do so for a group of subscribers, you can use the Bulk Edit tool available in Tools Depot.) Note that neither the Cisco Unity Assistant nor the Cisco Unity conversation offer a way for subscribers to make the change themselves.
After you enable the feature, consider providing the information in the "Checking Messages by Phone When Cisco Unity Plays New Messages Automatically" section on page 8-2 to applicable subscribers so they understand what to expect when they log on to Cisco Unity to check messages by phone.
To Specify That Cisco Unity Play New Messages Automatically in a Subscriber Template or for an Individual Subscriber
Step 1
•
•
Step 2
Step 3
Subscriber Address Book Settings (Cisco Unity with IBM Lotus Domino)
The DUC for Cisco Help file, which contains instructions for manually installing csAdmin (the DUC administration component for Cisco) when adding a secondary subscriber address book, is named csUCAdminGuide.nsf and is included in the DUC for Cisco installation media. To access the Help file, open the csUCAdminGuide.nsf database in the Domino Administrator.
Before adding a secondary subscriber address book to Cisco Unity, in addition to the steps listed in the Cisco Unity System Administration Guide, Release 4.0(5), you may need to add a Server document to the secondary address book database (for example, contacts.nsf) in order for the Cisco Unity server to correlate the address book with the Domino domain used to import subscribers. The Server document must be added to the $Servers view of the secondary address book. The Server document added to the secondary address book must be for the same Domino server to which Cisco Unity is partnered as its primary mail server. If this step is required but has not been done, Cisco Unity will display the following error when you attempt to add the address book as a secondary subscriber address book:
"The subscriber address book <name> could not be added because the address book must reside in the same domain as the Unity server account."
Subscribers Can Press ## or 00 to Switch Search Modes
When subscribers use Cisco Unity to address messages, edit private lists, or find messages by phone, they search for a subscriber either by spelling the name or by entering the extension. Subscribers can switch search modes by pressing ## or 00. By default, Cisco Unity responds to either key combination. You do not need to configure it to do so.
It is important to note, however, that when subscribers press 00 to switch search modes, they will experience a delay before Cisco Unity responds accordingly. To avoid the delay, subscribers can press ## instead of 00. Alternatively, you can reduce the amount of time that Cisco Unity waits for key presses so that subscribers no longer experience the delay.
Reducing the amount of time that Cisco Unity waits for more key presses can eliminate the delay when subscribers press 00 to switch search modes, but the change may adversely affect how subscribers interact with the Cisco Unity conversation when they perform other tasks. For this reason, we recommend that you reduce the value specified for the How Long Cisco Unity Waits For Additional Key Presses After Subscriber Has Pressed A Key field (also known as the Interdigit Timeout setting) only for individual subscribers who are likely to use 00, rather than for all subscribers associated with a Cisco Unity server.
The How Long Cisco Unity Waits For Additional Key Presses After Subscriber Has Pressed A Key field is on the Conversation pages for individual subscribers in the Cisco Unity Administrator. By default, Cisco Unity waits 3000 milliseconds for additional key presses before it acts.
Errors
The following sections apply to the Cisco Unity System Administration Guide (With IBM Lotus Domino), Release 4.0(5) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag405/dom/index.htm and to the Cisco Unity System Administration Guide (With Microsoft Exchange), Release 4.0(5) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag405/ex/index.htm, unless otherwise noted:
•
•
Languages
Disregard the "Languages" chapter of the Cisco Unity System Administration Guide, Release 4.0(5). Cisco Unity 4.1(1) is available only in U.S. English. You can install Cisco Unity 4.1(1) only on a server on which the U.S. English version of Windows 2000 Server or Windows Server 2003 is installed; you cannot change the locale of Windows to a setting other than English (United States); and you cannot upgrade an existing Cisco Unity system that is using a language other than U.S. English to version 4.1(1).
Managing Security Alerts When Using SSL Connections
The "Managing Security Alerts When Using SSL Connections" section in the "Setting Up Cisco Unity Applications on Subscriber Workstations" chapter of the Cisco Unity System Administration Guide, Release 4.0(5) should have been removed.
Updated conceptual information and procedures are available in the "Using SSL to Secure Client/Server Connections" chapter of the Cisco Unity Security Guide. The Exchange version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/usg/ex/index.htm. The Domino version of the guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/usg/dom/index.htm.
Maximum Recording Length for System Broadcast Messaging
The "Sending System Broadcast Messages" section of the "Cisco Unity Conversation" chapter in the Cisco Unity System Administration Guide, Release 4.0(5) incorrectly indicates that the Advanced Settings tool only allows you to specify up to 360,000 milliseconds for the maximum recording length of system broadcast messages. In fact, you can use the tool to specify up to 3,600,000 milliseconds (60 minutes) for the maximum recording length.
The Advanced Settings Tool is available in the Tools Depot. The setting is called Conversation—System Broadcast Message Maximum Recording Length. Note that the error has been corrected in Advanced Settings Tool Help.
Message Locator
The Cisco Unity System Administration Guide, Release 4.0(5) incorrectly indicates that when Message Locator is enabled, Cisco Unity prompts the subscriber to "Press 5 to find messages" from the Main menu for all conversation styles. In fact, for Alternate Keypad Mapping X and Alternate Keypad Mapping S, Cisco Unity prompts subscribers to press 8 instead.
Note that the error has been corrected in the Cisco Unity Administrator Help.
Phone Menu Response Settings
The Cisco Unity System Administration Guide, Release 4.0(5) incorrectly indicates that the values that you specify for the Phone Menu Response fields in the Cisco Unity Administrator only control some of the Cisco Unity phone menus heard by outside callers and subscribers. With the release of Cisco Unity version 4.1(1), all of the menus are affected by the values you enter in the Phone Menu Response fields.
Note that the Cisco Unity Administrator Help on the Conversation pages for subscribers and templates, and on the System > Configuration page has been updated to reflect the changes made in Cisco Unity version 4.1(1).
