Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

account lockouts

security policy for accessing Cisco Unity by phone20-3

security policy for GUI access29-11

account policy

account lockout settings for GUI access29-11

account lockout settings for phone access20-3

overview for phone access20-1

password settings for GUI access29-11

phone password settings20-1

accounts

Cisco Unity Admin, installing6-1

Cisco Unity Messaging System6-2

deleting16-1

Example Administrator6-1

Example Subscriber6-2

subscriber, creating15-1

account settings

subscriber17-6

subscriber template13-5

ActiveAssistant (AA). See Cisco Unity Assistant

Add icon3-3

adding

alternate extensions17-28

call handlers22-3

call routing rules23-2, 25-3

classes of service14-2

distribution lists19-2

holidays29-10

interview handlers24-2

languages11-2

public distribution lists19-2

records3-4

restriction tables26-3

schedules29-8

subscribers, with Bulk Import wizard15-21

subscribers, with Cisco Unity Administrator15-23

subscribers to a class of service14-3

subscribers to a public distribution list19-4

subscriber templates13-2

addressing

messages, spelling vs. number modes7-9, 9-3

setting options for primary location28-5

administration account

limiting use of2-9

using to log on to the Cisco Unity Administrator2-9

Administrative Access Activity report27-8

administrative rights, granting2-12

administrator accounts6-1

Advanced Settings tool

activating Optional Conversation 17-4

enabling warning tone for end of recording29-19

alias generation15-9, 15-12

All Subscribers public distribution list19-1

alternate extensions17-27

AMIS

delivery options settings28-15

schedule settings28-16

AMIS In Traffic report27-12

AMIS Out Traffic report27-12

ANI playback7-6

Anonymous authentication

advantages and disadvantages of2-4

how it works with the Cisco Unity Administrator2-7

authentication

how it works with Cisco Personal Communications Assistant8-8

Integrated Windows authentication2-4

method for Cisco Unity Administrator2-4

overview for Cisco Personal Communications Assistant8-8

overview for Cisco Unity administrator2-4

automated attendant9-4

B

Bellhop administration tool18-1

billing ID13-5

Bridge Networking, creating subscribers15-6

Bridge options settings28-16

browser language11-5

Bulk Edit utility

modifying multiple call handlers22-2

modifying multiple subscribers15-29, 17-1

Bulk Import wizard

creating subscribers15-6

errors, correcting15-22

overview15-6

C

caller input settings

call handler22-12

directory handler23-8

subscriber17-18

subscriber template13-15

call handler greetings, changing by phone22-2

call handlers

automated attendant22-1

caller input settings22-12

class of service access settings14-5

deleting owner16-1

Goodbye22-2

greetings settings22-10

messages settings22-13

names, recording3-5, 7-10

Opening Greeting22-2

Operator22-2

orphans, avoiding16-1

predefined22-2

profile settings22-5

settings overview22-1

traffic report27-11

transfer settings22-7

Call Handler Traffic report27-11

call management

creating a map21-2

planning21-2

tools overview21-1

CallManager integration settings29-15

call routing

call management map21-2

one key dialing21-2

call routing rules

adding23-2, 25-3

settings25-4

call routing tables

class of service access settings14-5

Direct Calls25-1

Forwarded Calls25-1

overview25-1

call transfer settings

class of service14-8

restriction table26-1

rules22-7

subscriber17-13

subscriber template13-11

circuit-switched integration settings29-17

Cisco Personal Communications Assistant

about

browser settings8-9

specifying a browser language11-5

URL9-2

Cisco Unity Admin account6-1

Cisco Unity Administrator

accessing on networked servers2-3

access to14-5

accounts used to access2-9

adding records3-4

creating subscribers15-23

finding records3-4

icons3-3

limit to simultaneous access2-2

logging on and exiting2-1

navigation bar3-1

saving data3-3

security concerns2-1, 2-9

specifying a browser language11-5

Cisco Unity Assistant

browser settings8-9

settings subscribers can change9-2

specifying a browser language11-5

URL9-2

Cisco Unity Bridge28-16

Cisco Unity Greetings Administrator22-2

Cisco Unity Inbox

about1-2

browser settings8-9

licenses14-11

message notification17-24

specifying a browser language11-5

URL9-2

Cisco Unity Messaging System account6-2

class of service

call transfer settings14-8

deleting14-2

effect on subscribers14-1

enhanced phone security10-1

FaxMail12-1

feature settings14-11

greeting settings14-10

handling deleted messages14-8

licenses14-2

live reply14-8

maximum message length14-8

messages settings14-8

overview14-1

predefined14-1

profile settings14-3

reassigning subscribers14-3

restriction table settings14-11, 26-1

subscriber settings14-4

system access settings14-5

cleanup interval, logger data files27-1, 27-2

codecs, list of supported29-5

comfort noise11-6

comma delimited files, report format27-2

configuration settings29-2

contacts, system settings29-6

conversation

choosing7-3

optional13-7, 17-9

providing ANI information7-6

standard13-7, 17-9

conversation settings

specifying for individual subscribers17-9

specifying for subscribers7-2

specifying for subscriber templates13-7

CSV files

correcting import errors15-22

optional column headers used by Bulk Import wizard15-12

preparing for Import utility15-7

report format27-2

D

data types in Cisco Unity Administrator3-1

defaults

call handlers22-2

class of service14-1

configuration settings29-2

Direct Calls call routing table rules25-1

Forwarded Calls call routing table rules25-1

phone and Text to Speech languages11-3

public distribution lists19-1

restriction tables26-1

schedule29-8

subscriber accounts6-1

subscriber template13-1

deleted messages, class of service settings14-8

Delete icon3-3

deleting

class of service14-2

distribution list owner16-1

subscriber accounts16-1

delivery options settings, AMIS28-15

diagnostic traces, access to14-5

dialing domains, directory handler searches23-5

Dialogic codecs29-5

Direct Calls call routing table settings25-4

directory assistance23-1

directory handler

caller input settings23-8

expanding searches with Digital Networking23-5

match list options settings23-6

overview23-1

profile settings23-3

search options settings23-5

distribution lists

All Subscribers19-1

creating19-2

creating private lists17-8

default lists19-1

deleting owner16-1

importing from Exchange19-2

member settings19-4

profile settings19-3

report27-5

subscriber template settings13-18

System Event Messages19-2

Unaddressed Messages19-1

Distribution Lists report27-5

E

EAdministrator account6-1

end-user documentation9-1

enhanced phone security

class of service10-1

overview10-1

Event Log report27-9

Example Administrator

account6-1

message handling6-6

Example Interview

about6-6

responsibility for screening6-6

Example Subscriber account6-2

Exchange

alias generation15-9, 15-12

importing distribution lists19-2

importing users15-24

mailboxes, correcting import errors15-22

mailboxes, deleting accounts16-1

Optimizer15-30

exiting the Cisco Unity Administrator2-3

extensions

primary vs. alternate17-27

remapping29-20

F

Failed Login report27-5

fax

class of service settings12-1

delivery and restriction tables26-1

integration steps12-2

overview12-1

sending and receiving via e-mail12-2

server integration architecture12-1

features, Cisco Unity1-1

feature settings14-11

Find icon3-3

Forwarded Calls call routing table settings25-4

full mailbox check feature, enabling6-3

G

G.711 codec29-5

G.729a codec29-5

garbled characters when using TTY11-6

gateways, fax12-1

glossaryA-1

Goodbye call handler22-2

GrantUnityAccess utility2-12

greetings

call handler settings22-10

class of service settings14-10

recording3-5, 7-10

subscriber settings17-15

subscriber template settings13-13

guests, hotel18-1

GUI access, account lockout policy29-11

GUI languages

changing11-5

overview11-1

system settings29-7

H

help desk, orientation9-5

holiday settings29-10

Hospitality

admin log files18-9

overview18-1

hotel guests

archived mailbox18-9

check in18-6

check out18-7

password reset18-8

I

icons, in Cisco Unity Administrator3-3

identified subscriber messaging, setting up29-2

IIS, configuring for Anonymous Authentication2-8

Inherited language setting11-3

install account6-1

Integrated Windows authentication

advantages and disadvantages of2-4

how it works with the Cisco Unity Administrator2-6

interview handlers

creating24-1

Example Interview24-1

profile settings24-2

questions settings24-4

IP integration settings29-15, 29-16

ISM (Identified Subscriber Messaging)29-2

L

languages

changing GUI language11-5

changing phone language11-3

installing Text to Speech11-2

overview11-1

legacy phone system integration settings29-17

licenses

assigning feature access to subscribers14-11

Cisco Unity Inbox14-11

counts, for class of service14-11

counts, for used and unused29-11

language11-1

Licensing page, using to view status29-11

Text to Speech14-11

ViewMail for Microsoft Outlook14-11

Visual Messaging Interface (VMI)14-11

live reply14-8

locations

addressing option settings28-5

profile settings for delivery locations28-6

profile settings for primary location28-2

log files, Hospitality18-9

logger data files27-1, 27-2

M

mailbox storage limits6-3

mapping extensions29-20

match list options settings23-6

maximum message length, class of service settings14-8

Media Master control bar3-5, 7-10

member settings, public distribution lists19-4

message notifications

cascading17-23

chaining17-23

subscriber settings17-22

subscriber template settings13-19

text messages17-24

messages

addressing in spelling vs. number modes7-9, 9-3

call handler settings22-13

class of service settings14-8

delivery and restriction tables26-1

identified subscriber messaging, setting up29-2

subscriber settings17-20

subscriber template settings13-17

undeliverable6-5

without a specific recipient6-5

microphones, using for recording8-10

Mu-Law codec29-5

N

names, recording3-5, 7-10

navigation in Cisco Unity Administrator3-2

NDRs6-2, 19-1

network settings

AMIS delivery options28-15

AMIS schedule28-16

Bridge options28-16, 28-18

delivery locations profile28-7

overview28-1

primary location addressing option28-5

primary location profile28-2

nondelivery receipts6-2, 19-1

notifications

importing pager information15-11

messages17-22

NTLM authentication2-4

O

one key dialing21-2

online Help

accessing3-2

Field Help icon3-3

Online Documentation icon3-3

Opening Greeting

call handler overview22-2

routing to interview handlers24-1

Operator call handler

overview22-2

responsibility for screening6-6

operators, training9-4

Optimizer, Exchange15-30

Optional Conversation 17-3

orientation

operators9-4

subscribers9-1

support desk staff9-5

Outcall Billing report27-7

Outlook, installing8-3

P

password policy for GUI access29-11

password policy for phone access20-1

passwords

Example Administrator6-1

Example Subscriber6-2

security policy for accessing Cisco Unity by phone20-1

security policy for GUI access29-11

subscriber settings17-7

subscriber template settings13-5

PBX integration settings29-17

PCA. See Cisco Personal Communications Assistant

phone access, account lockout policy20-3

phone languages

changing11-3

overview11-1

system settings29-6

phone menu card9-1

phone password settings20-1

playback speakers for subscribers8-10

Port Usage report27-9

private lists, creating17-8

profile settings

call handler22-5

class of service14-3

delivery locations28-6

directory handler23-3

interview handler24-2

primary location28-2

public distribution list19-3

subscriber template13-3

prompts, adjusting sound quality11-6

Property Management System (PMS)18-1

PTCE18-1

public distribution lists

All Subscribers19-1

class of service access settings14-5

creating19-2

default lists19-1

deleting owner16-1

Distribution Lists report27-5

importing from Exchange19-2

member settings19-4

profile settings19-3

subscriber template settings13-18

System Event Messages19-2

Unaddressed Messages19-1

Q

question settings, interview handler24-4

quick reference card9-1

R

recording

enabling warning tone for end of recording29-19

microphones for subscribers8-10

system settings29-5

records

adding3-4

finding3-4

saving3-3

redirecting extensions29-20

remapping extensions

description29-20

setup29-21

syntax and examples29-22

reports

about data27-2

access to14-5, 27-3

Administrative Access Activity report27-8

AMIS In Traffic report27-12

AMIS Out Traffic report27-12

Archived Mailbox, Hospitality18-10

Call Handler Traffic report27-11

Distribution Lists report27-5

Event Log report27-9

Failed Login report27-5

format27-2

generating27-2

log-based27-1, 27-2

Outcall Billing report27-7

Port Usage report27-9

Room Activity, Hospitality18-10

snapshot27-2

Subscriber Message Activity report27-4

Subscribers report27-4

System Configuration report27-10

Transfer Call Billing report27-6

Unresolved References report27-11

restarting, Cisco Unity serverA-2

restriction tables

class of service access settings14-5

class of service settings14-11

creating26-3

examples and discussion26-2

predefined26-1

settings26-4

routing rules

adding23-2, 25-3

providing access to the Cisco Unity Greetings Administrator22-4

RSA SecurID10-1

Run icon3-3

S

Save icon3-3

saving data3-3

schedules

AMIS settings28-16

class of service access settings14-5

default29-8

effect on call routing rules25-2

system settings29-8

secure logon10-1

security

account lockout policy for GUI access29-11

account lockout policy for phone access20-3

account policy for phone access20-1

account settings for subscriber template13-5

best practices for phone passwords13-5

password policy for GUI access29-11

password policy for phone access20-1

subscriber passwords13-5

shutting down Cisco UnityA-2

SIP integration settings29-16

software versions, system settings29-4

speakers, using for playback8-10

SSL5-1

starting Cisco UnityA-3

Status Monitor, access to14-5

Subscriber Message Activity report27-4

subscribers

account settings17-6

adding multiple subscribers15-30

adding using the Cisco Unity Administrator15-23

alternate extension settings17-27

caller input settings17-18

call transfer settings17-13

class of service14-1

class of service access settings14-5

class of service settings14-4

conversation settings17-9

creating accounts15-1

creating for Bridge Networking15-6

creating using the Cisco Unity Bulk Import wizard15-6

customizing conversation settings7-2

customizing message playback7-6

default accounts6-1

deleting accounts16-1

greetings settings17-15

identified subscriber messaging, setting up29-2

importing Exchange users15-24

maximum greeting length14-10

message notification settings17-22

message settings17-20

password settings17-7

preparing to create15-2

preventing appearance in Outlook address books15-31

private list settings17-8

profile settings17-2

recording names and greetings3-5, 7-10

secure logons10-1

settings overview17-1

settings subscribers can change9-2

templates13-1

training9-1

unlocking accounts17-6

Subscribers report27-4

subscriber templates

account settings13-5

caller input settings13-15

call transfer settings13-11

conversation settings13-7

creating13-1

defaults13-1

distribution list settings13-18

greetings settings13-13

message notification settings13-19

message settings13-17

password settings13-5

profile settings13-3

settings overview13-1

support desk, training9-5

SysCheck utility27-11

system access settings14-5

System Configuration report27-10

System Event Messages public distribution list19-2

system security10-1

system settings

configuration settings29-2

contacts29-6

GUI language settings29-7

holiday settings29-10

licensing status29-11

overview29-1

phone language settings29-6

recording settings29-5

schedule settings29-8

software versions29-4

voice port settings29-13

warning tone for end of recording29-19

T

telephone user interface7-1, 13-7, 17-9

templates, subscriber

account settings13-5

caller input settings13-15

call transfer settings13-11

conversation settings13-7

creating13-1

defaults13-1

distribution list settings13-18

greetings settings13-13

message notification settings13-19

message settings13-17

password settings13-5

profile settings13-3

settings overview13-1

Text to Speech

e-mail licenses14-11

fax settings12-1

languages11-2

setting default29-6

toll fraud, preventing13-5

traditional phone system integration settings29-17

training

operators9-4

subscribers9-1

support desk staff9-5

Transfer Call Billing report27-6

transfer settings, call handler22-7

TRAP8-11

TTY garbled characters11-6

TUI7-1, 13-7, 17-9

U

Unaddressed Messages public distribution list

overview19-1

responsibility for screening6-5

undeliverable messages6-5

unidentified callers, defined25-1

Unresolved References report27-11

URL

Cisco Personal Communications Assistant9-2

Cisco Unity Assistant9-2

Cisco Unity Inbox9-2

user guide9-1

utilities

Bulk Edit15-29, 17-1, 22-2

GrantUnityAccess2-12

SysCheck27-11

V

ViewMail for Microsoft Outlook

installing8-3

licenses14-11

Visual Messaging Interface (VMI)

licenses14-11

message notification17-24

Visual Messaging Interface (VMI). See Cisco Unity Inbox

VMO8-2

voice port settings29-13

W

warning tone for end of recording29-19

Windows Event Viewer27-9

Windows NT Challenge/Response authentication2-4

wizards, Bulk Import15-6