Table Of Contents
CAR System Reports Configuration
Configuring QoS Reports
QoS Detail Report Configuration
QoS Summary Report Configuration
Configuring QoS Parameters
QoS by Gateway Configuration
QoS by Call Types Configuration
Configuring Traffic Reports
Configuring Traffic Summary
Configuring Traffic Summary by Extensions
Configuring Malicious Call Details Reports
Configuring Precedence Call Summary
Configuring Client Matter Code Reports
Configuring Authorization Code Name Reports
Configuring Authorization Level Reports
Configuring System Overview
Configuring CDR Error
QoS Parameter Operators
CAR System Reports Configuration
CAR provides reporting capabilities for three levels of users:
•
Administrators—Generate system reports to help with load balancing, system performance, and troubleshooting.
•Managers—Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls.
•Individual users—Generate a billing report for each user's calls.
This chapter contains the following topics:
•Configuring QoS Reports
•Configuring QoS Parameters
•Configuring Traffic Reports
•Configuring Malicious Call Details Reports
•Configuring Precedence Call Summary
•Configuring Client Matter Code Reports
•Configuring Authorization Code Name Reports
•Configuring Authorization Level Reports
•Configuring System Overview
•Configuring CDR Error
•QoS Parameter Operators
Note Depending on your job function, you may not have access to every report that is described in this chapter.
Configuring QoS Reports
Only CAR administrators generate the QoS detail report. The report details the QoS ratings that are attributed to inbound and outbound calls on the Cisco CallManager network for the period specified.
Managers or CAR administrators generate the QoS summary report. The report provides a three-dimensional pie chart that shows the distribution of QoS grades that are achieved for the specified call classifications and period. The report also provides a table that summarizes the calls for each QoS. The call details in CDRs and CMRs and the QoS parameters that are provided in the Defining the Quality of Service (QoS) Values, page 17-9, provide basis for assigning a call a particular voice-quality category.
You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, page 16-11, for more information.
The following sections describe how to configure QoS detail and summary reports:
•QoS Detail Report Configuration
•QoS Summary Report Configuration
QoS Detail Report Configuration
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
This section describes how to generate, view, or mail detailed information about the system QoS.
Procedure
Step 1 Choose System Reports > QoS > Detail.
The QoS Detail window displays.
Step 2 In the Select Call Types area, check the check boxes for the types of calls that you want the report to include. Table 19-1 describes the call types.
Table 19-1 QoS Detail Report Call Types
Call Type
|
Description
|
Internal
|
Intracluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).
|
Local
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
|
Long Distance
|
Long-distance calls that originate in the Cisco CallManager network going out through the PSTN.
|
International
|
International calls that originate in the Cisco CallManager network going out through the PSTN.
|
On Net
|
Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.
|
Incoming
|
Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.
|
Tandem
|
Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and were transferred outbound from the Cisco CallManager network through a gateway.
|
Others
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
|
Step 3 In the Select QoS area, check the check boxes for the voice-quality categories that you want included in the report. The parameters set in the Defining the Quality of Service (QoS) Values, page 17-9, provide basis for all voice-quality categories.
Table 19-2 QoS Detail Report Voice Quality
Voice Quality
|
Description
|
Good
|
QoS for these calls represents the highest possible quality.
|
Acceptable
|
QoS for these calls, although slightly degraded, still falls within an acceptable range.
|
Fair
|
QoS for these calls is degraded but still within a usable range.
|
Poor
|
QoS for these calls designates unsatisfactory quality.
|
NA
|
These calls did not match any criteria for the established QoS categories.
|
Step 4 Choose the date range for the period for which you want to see QoS information.
Step 5 In the Select Users field, you can either choose all users or search for particular users. To choose all users, check the Select All Users check box. To choose individual users, enter the user ID of the individual in the User ID field and click the Add button.
Note You can also use a provided search function. See "Searching for Users" section on page 18-22.
Step 6 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
Step 7 Click the View Report button.
The report displays.
Step 8 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report, page 18-20.
Related Topics
•QoS Detail Report Results
•Defining the Quality of Service (QoS) Values, page 17-9
•QoS Summary Report Configuration
QoS Summary Report Configuration
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
This section describes how to generate, view, or mail summary information about the system QoS.
Procedure
Step 1 Perform one of the following steps:
•If you are a manager, choose QoS > Summary
•If you are a CAR administrator, choose System Reports > QoS > Summary.
The QoS Summary window displays.
Step 2 In the Available Reports field, choose an automatically generated report (if available) and go to Step 6, or use the default Generate New Report and go to Step 3.
Step 3 In the Select Call Types area, check the check boxes for the types of calls that you want the report to include. Table 19-3 describes the call types.
Table 19-3 QoS Summary Report Call Types
Call Type
|
Description
|
Internal
|
Intracluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).
|
Local
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
|
Long Distance
|
Long-distance calls that originate in the Cisco CallManager network going out through the PSTN.
|
International
|
International calls that originate in the Cisco CallManager network going out through the PSTN.
|
On Net
|
Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.
|
Incoming
|
Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.
|
Tandem
|
Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and were transferred outbound from the Cisco CallManager network through a gateway.
|
Others
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
|
Step 4 If you chose Generate New Report in Step 2, choose the date range for the period for which you want to generate the report.
Step 5 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
Step 6 Click the View Report button.
The report displays.
Step 7 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report, page 18-20.
Related Topics
•QoS Detail Report Configuration
•QoS Summary Report Results
•Defining the Quality of Service (QoS) Values, page 17-9
Configuring QoS Parameters
Only CAR administrators generate the QoS by gateway report. The report provides the percentage of calls that satisfy the selected QoS criteria for a period that is specified for the selected gateways.
Only CAR administrators generate the QoS by call types report. The report provides jitter, latency, and lost packet information for a period that is specified for all calls of a chosen type.
The following sections describe how to configure QoS parameters by gateway and by call type:
•QoS by Gateway Configuration
•QoS by Call Types Configuration
QoS by Gateway Configuration
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
This section describes how to generate, view, or mail QoS information about all chosen gateways.
Before You Begin
Configure the gateway by using the procedures in Gateway Configuration, page 16-8.
Procedure
Step 1 Choose System Reports > QoS > By Gateways.
The QoS based on Gateways window displays.
Step 2 In the Generate Reports field, choose a time as described in Table 19-4.
Table 19-4 Generate Report Fields
Parameter
|
Description
|
Hour of Day
|
Displays the percentage of the calls, for each selected gateway, that satisfies the QoS criteria for the period that you specify in Step 6. The percentage results show for hour of day.
|
Day of Week
|
Displays the percentage of the calls, for each selected gateway, that satisfies the QoS criteria for the period that you specify in Step 6. The percentage results show for day of week.
|
Day of Month
|
Displays the percentage of the calls, for each selected gateway, that satisfies the QoS criteria for the period that you specify in Step 6. The percentage results show for day of month.
|
Step 3 In the Jitter field, choose the operator that you want to use and enter the value for jitter. See QoS Parameter Operators, for descriptions of operators.
Step 4 In the Latency field, choose the operator that you want to use and enter the value for latency. See QoS Parameter Operators, for descriptions of operators.
Step 5 In the Lost Packets field, choose the operator that you want to use and enter the value for number of lost packets. See QoS Parameter Operators, for descriptions of operators.
Step 6 Choose the date range of the period for which you want to see call information.
Step 7 To choose the type of gateway that you want included in the report, click Gateway Types in the column on the left side of the window.
The tree structure expands and displays the type of gateway that you chose.
To choose a gateway that uses a particular route pattern/hunt pilot, rather than a gateway type, click Route Patterns/Hunt Pilots in the column on the left side of the window.
The tree structure expands and displays the route pattern that you chose.
Note You can also search for specific route patterns/hunt pilots by entering part of the name of the route pattern(s)/hunt pilot(s) in the Route Patterns/Hunt Pilots box in the column on the left side of the window. CAR searches for the route pattern(s)/hunt pilot(s) that matches the search string.
Step 8 From the list, choose a gateway type.
The gateway name displays in the List of Gateways box.
Note The List of Gateways box will display up to 200 gateways that are configured for the chosen gateway type.
Step 9 In the List of Gateways box, choose the gateways that you want to include in the report.
Note You can generate a report for up to 15 gateways at a time.
Step 10 Click the down arrow icon to move the chosen gateway to the list of Selected Gateways box.
The gateway that you chose displays in the Selected Gateways box.
Step 11 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.
Step 12 Click the View Report button.
If you chose PDF, the report generates, and you are prompted to view the file or to save it to disk. If you chose CSV, the report displays.
Step 13 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report, page 18-20.
Related Topics
•QoS by Gateways Report Results
•QoS Parameter Operators
•QoS by Call Types Configuration
QoS by Call Types Configuration
This section describes how to generate, view, or mail QoS information about all calls of a certain type.
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 Choose System Reports > QoS > By Call Types.
The QoS based on Call Types window displays.
Step 2 In the Generate Report field, choose a time as described in Table 19-5.
Table 19-5 Generate Report Fields
Parameter
|
Description
|
Hour of Day
|
Displays the percentage of the calls, for each call type, that satisfy the QoS criteria for the period that you specify in Step 7. The percentage results show for hour of day.
|
Day of Week
|
Displays the percentage of the calls, for each call type, that satisfy the QoS criteria for the period that you specify in Step 7. The percentage results show for day of week.
|
Day of Month
|
Displays the percentage of the calls, for each call type, that satisfy the QoS criteria for the period that you specify in Step 7. The percentage results show for day of month.
|
Step 3 In the Jitter field, choose the operator that you want to use and enter the value for jitter. See QoS Parameter Operators, for descriptions of operators.
Step 4 In the Latency field, choose the operator that you want to use and enter the value for latency. See QoS Parameter Operators, for descriptions of operators.
Step 5 In the Lost Packets field, choose the operator that you want to use and enter the value for number of lost packets. See QoS Parameter Operators, for descriptions of operators.
Step 6 In the Select Call Types area, check the check boxes for the types of calls that you want the report to include. Table 19-6 describes the call types.
Table 19-6 QoS Parameters by Call Types
Call Type
|
Description
|
Internal
|
Intracluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).
|
Local
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
|
Long Distance
|
Long-distance calls that originate in the Cisco CallManager network going out through the PSTN.
|
International
|
International calls that originate in the Cisco CallManager network going out through the PSTN.
|
On Net
|
Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.
|
Incoming
|
Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.
|
Tandem
|
Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and were transferred outbound from the Cisco CallManager network through a gateway.
|
Others
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
|
Step 7 Choose the date range for the period for which you want to see call information.
Step 8 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
Step 9 Click the View Report button.
The report displays.
Step 10 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report, page 18-20.
Related Topics
•QoS by Call Types Report Results
•QoS Parameter Operators
•QoS by Gateway Configuration
Configuring Traffic Reports
Only CAR administrators can generate the traffic summary report. The report provides information about the call volume for a period that you specify. Include only those call types and QoS voice-quality categories that you chose.
Tip Use this report to determine the number of calls that are being made on an hourly or daily basis. This report helps you identify high- and low-traffic patterns for capacity planning.
Only CAR administrators can generate the traffic summary by extensions report. The report provides information about the call volume for a period and set of extensions that you specify. Include only those call types and extensions that you chose.
Tip You can use this report to track call usage by a specified group of users, by a department, or by another criteria, such as lobby phones or conference room phones. You can set up this report to generate on a weekly basis. This report helps you determine high-usage users or groups by aggregating the usage level across the users that you specify.
The following sections describe how to configure traffic summary and traffic summary by extensions reports:
•Configuring Traffic Summary
•Configuring Traffic Summary by Extensions
Configuring Traffic Summary
Only CAR administrators generate the traffic summary report. The report provides information about the call volume for a period that you specify.
You can either view reports that the system automatically generates or generate new reports. See System Scheduler Configuration, page 16-11, for more information.
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
This section describes how to generate, view, or mail summary information about system traffic.
Procedure
Step 1 Choose System Reports > Traffic> Summary.
The Traffic Summary window displays.
Step 2 In the Generate Report field, choose a time as described in Table 19-7.
Table 19-7 Generate Report Fields
Parameter
|
Description
|
Hour of Day
|
Displays the average number of calls in the system for the period that you specify in Step 4, the call types you specify in Step 5, and the Qos values you specify in Step 6 for hour of day.
|
Day of Week
|
Displays the average number of calls in the system for the period that you specify in Step 4, the call types you specify in Step 5, and the Qos values you specify in Step 6 for day of the week.
|
Day of Month
|
Displays the average number of calls in the system for the period that you specify in Step 4, the call types you specify in Step 5, and the Qos values you specify in Step 6 for day of month.
|
Step 3 In the Available Reports field, choose an automatically generated report (if available) and go to Step 8 or use the default Generate New Report and go to Step 4.
Step 4 Choose the date range for the period for which you want to generate the report.
Step 5 In the Select Call Types area, check the check boxes for the types of calls that you want to include in the report. Table 19-8 describes the call types.
Table 19-8 Traffic Summary by Call Types
Call Type
|
Description
|
Internal
|
Intracluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).
|
Local
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
|
Long Distance
|
Long-distance calls that originate in the Cisco CallManager network going out through the PSTN.
|
International
|
International calls that originate in the Cisco CallManager network going out through the PSTN.
|
On Net
|
Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.
|
Incoming
|
Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.
|
Others
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
|
Note The calls that are shown in the chart/table comprise an average number of calls per day. If the data that is generated is less and you have chosen a large date range, the report shows negligible values, that are treated as 0, and the graph does not display. For example, if a Day of Week report gets generated for eight days that comprise two Mondays, the data shown for Monday represents the average number of calls for both of the Mondays (the sum of all the calls in each Monday divided by 3). Similarly, in an Hour of Day report, the data that is displayed against 05-06 will be the average number of calls per day between the time 05 and 06 of the date range that was chosen for the report.
Step 6 In the Select QoS area, check the check boxes for the voice-quality categories that you want to include in the report. The parameters set in the Defining the Quality of Service (QoS) Values, page 17-9 provide basis for all voice-quality categories.
Table 19-9 QoS Detail Report Voice Quality
Voice Quality
|
Description
|
Good
|
QoS for these calls represents the highest possible quality.
|
Acceptable
|
QoS for these calls, although slightly degraded, still falls within an acceptable range.
|
Fair
|
QoS for these calls, although degraded, still remains within a usable range.
|
Poor
|
Poor voice quality indicates that QoS for these calls is unsatisfactory.
|
NA
|
These calls did not match any criteria for the established QoS categories.
|
Step 7 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
Step 8 Click the View Report button.
The report displays.
Step 9 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report, page 18-20.
Related Topics
•Traffic Summary Report Results
•Configuring Traffic Summary by Extensions
Configuring Traffic Summary by Extensions
Only CAR administrators generate the traffic summary by extensions report. The report provides information about the call volume for a period and set of extensions that you specify.
This section describes how to generate, view, or mail a traffic summary report based on user extensions.
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 Choose System Reports > Traffic > Summary By Extension.
The Traffic Summary based on Extension(s) window displays.
Step 2 In the Generate Report field, choose a time as described in Table 19-10.
Table 19-10 Generate Report Fields
Parameter
|
Description
|
Hour of Day
|
Displays the average number of calls in the system for the chosen extension numbers for the date range that was chosen for hour of day.
Note Ensure that the date and time range does not exceed one month.
|
Day of Week
|
Displays the average calls in the system for the selected extension numbers for the date range that was selected for day of week.
Note Ensure that the date and time range does not exceed one month.
|
Day of Month
|
Displays the average calls in the system for the selected extension numbers for the date range that was selected for day of month.
Note Ensure that the date and time range does not exceed one month.
|
Step 3 In the Select Call Types area, check the check boxes for the types of calls that you want to include in the report. Table 19-11 describes the call types.
Table 19-11 Traffic Summary (Extn) by Call Types
Call Type
|
Description
|
Internal
|
Intracluster calls that originated in the Cisco CallManager network and ended in the same Cisco CallManager network (no gateways are used).
|
Local
|
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
|
Long Distance
|
Long-distance calls that originate in the Cisco CallManager network going out through the PSTN.
|
International
|
International calls that originate in the Cisco CallManager network going out through the PSTN.
|
On Net
|
Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.
|
Incoming
|
Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.
|
Others
|
All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
|
Note The calls that are shown in the chart/table comprise an average number of calls per day. If the data generated is less and you have chosen a large date range, the report shows negligible values, that are treated as 0, and the graph does not display. For example, if a Day of Week report gets generated for eight days that comprise two Mondays, the data shown for Monday represents the average number of calls for both of the Mondays (the sum of all the calls in each Monday divided by 3). Similarly, in an Hour of Day report, the data that is displayed against 05-06 will be the average number of calls per day between the time 05 and 06 of the date range that was chosen for the report.
Step 4 In the Select Extensions field, you can either choose all extensions or search for extensions based on users.
Note You can enter a wildcard pattern like "!" or "X" to search on extensions. The "!" represents any n digit that has 0-9 as each of its digits, and the "X" represents a single digit in the range 0-9.
To choose all extensions, check the Select All Extensions check box. To choose extensions based on users, enter the extension number of the individual in the Extension field and click the Add Extension button. You can also use a provided search function, as described in "Searching for Users" section on page 18-22.
Step 5 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
Step 6 Click the View Report button.
The report displays.
Step 7 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report, page 18-20.
Related Topics
•Traffic Summary Report Results
•Configuring Traffic Summary
Configuring Malicious Call Details Reports
Only CAR administrators generate the Malicious Call Details report. The report displays the details of malicious calls .
This section describes how to generate, view, or mail a malicious call detail report.
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 Choose System Reports > Malicious Call Details.
The Malicious Call Details window displays.
Step 2 In the From Date drop-down list boxes, choose the month, day, and year from which you want malicious call details.
Step 3 In the To Date drop-down list boxes, choose the month, day, and year to which you want malicious call details.
Step 4 In Report Format, choose either the CSV or PDF radio button.
Step 5 To view the report, click View Report.
The Malicious Call Details report for the given date range displays in the chosen format.
Note From this report, you can go back to the previous window, mail the report, access online help, or close the window by clicking either Back, Send Report, Help, or Close. If you want to mail the report, proceed to Step 8.
Step 6 To mail the report to an e-mail recipient, see "Mailing a Report" section on page 18-20.
Related Topics
•Malicious Call Details Report Results
•Chapter 14, "System Reports," Cisco CallManager Serviceability System Guide
Additional Documentation
•Cisco CallManager Features and Services Guide
Configuring Precedence Call Summary
Only CAR administrators generate the Precedence Call Summary report. The report displays the Call Summary for the precedence values that you choose.
This section describes how to generate, view, or mail a Precedence Call Summary report.
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 Choose System Reports > Precedence Call Summary.
The Call Summary by Precedence window displays.
Step 2 In the Generate Reports field, choose a time as described in Table 19-10.
Step 3 In the Select Precedence Levels field, check the precedence levels that you want in the report or click Select All to check all precedence levels.
Note Click Clear All to uncheck the precedence level check boxes.
Step 4 In the From Date drop-down list boxes, choose the month, day, and year from which you want precedence summary information.
Step 5 In the To Date drop-down list boxes, choose the month, day, and year to which you want precedence summary information.
Step 6 In Report Format, choose either the CSV or PDF radio button.
Step 7 To view the report, click View Report.
The Call Summary by Precedence report for the given date range displays in the chosen format.
Note From this report, you can go back to the previous window, mail the report, access online help, or close the window by clicking either Back, Send Report, Help, or Close. If you want to mail the report, proceed to Step 8.
Step 8 To mail the report to an e-mail recipient, see "Mailing a Report" section on page 18-20.
Related Topics
•Precedence Call Summary Report Results
•Chapter 14, "System Reports," Cisco CallManager Serviceability System Guide
Additional Documentation
•Cisco CallManager Features and Services Guide
Configuring Client Matter Code Reports
Only CAR administrators can generate the Client Matter Code report. You can generate a report that shows the originating and destination numbers, the date and time that the call originated, the call duration in seconds, and the call classification for calls that relate to each chosen client matter code.
The following procedure describes how to generate a report that shows the usage of specific client matter codes.
Caution Use CAR only during off-peak hours; otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 Choose System Reports > FAC CMC > Client Matter Code.
The Call Details for Client Matter Code window displays a list of all client matter codes that are configured in the system.
Step 2 In the List of Client Matter Codes box, choose the codes that you want included in the report.
Note You can choose up to 100 client matter codes.
Step 3 Click the down button to add the chosen code(s) to the Selected Client Matter Codes box.
The report will include all codes, for which data is available, that are listed in this box.
Step 4 In the From Date and To Date pull-down list boxes, enter the date range of the period for which you want to see client matter code information.
Step 5 In Report Format, choose the CSV radio button if you want the report to generate in CSV (comma separated value) format or the PDF radio button if you want the report to generate in PDF (portable document format).
Step 6 Click View Report.
The report displays.
Step 7 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report, page 18-20.
Related Topics
•Configuring Authorization Code Name Reports
•Configuring Authorization Level Reports
•"CDR Analysis and Reporting", Cisco CallManager Serviceability System Guide
Configuring Authorization Code Name Reports
Only CAR administrators can generate the Authorization Code Name report. You can generate a report that shows the originating and destination numbers, the date and time that the call originated, the call duration in seconds, the call classification, and the authorization level for calls that relate to each chosen authorization code name.
Note For security purposes, the authorization code does not display; instead, the authorization code name (description) displays.
The following procedure describes how to generate a report that shows the usage of specific authorization code names.
Caution Use CAR only during off-peak hours; otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 Choose System Reports > FAC CMC > Authorization Code Name.
The Call Details for Authorization Code Name window displays a list of all authorization code names that are configured in the system.
Step 2 In the List of Authorization Code Names box, choose the code names that you want included in the report.
Note You can choose up to 30 code names.
Step 3 Click the down button to add the chosen code name(s) to the Selected Authorization Code Names box.
The report will include all code names, for which data is available, that are listed in this box.
Step 4 In the From Date and To Date pull-down list boxes, enter the date range of the period for which you want to see authorization code name information.
Step 5 In Report Format, choose the CSV radio button if you want the report to generate in CSV (comma separated value) format, or the PDF radio button if you want the report to generate in PDF (portable document format).
Step 6 Click View Report.
The report displays.
Step 7 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report, page 18-20.
Related Topics
•Configuring Client Matter Code Reports
•Configuring Authorization Level Reports
•"CDR Analysis and Reporting", Cisco CallManager Serviceability System Guide
Configuring Authorization Level Reports
Only CAR administrators can generate the Authorization Level report. You can generate a report that shows the originating and destination numbers, the date and time that the call originated, the call duration in seconds, and the call classification for calls that relate to each chosen authorization level.
The following procedure describes how to generate a report that shows the usage of specific authorization levels.
Caution Use CAR only during off-peak hours; otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 Choose System Reports > FAC CMC > Authorization Level.
The Call Details by Authorization Level window displays a list of all authorization levels that are configured in the system.
Step 2 In the List of Authorization Levels box, choose the levels that you want included in the report.
Step 3 Click the down button to add the chosen level(s) to the Selected Authorization Levels box.
The report will include all levels, for which data is available, that are listed in this box.
Note Only FAC authorization levels reports associated with Route Patterns will be generated.
Step 4 In the From Date and To Date pull-down list boxes, enter the date range of the period for which you want to see authorization level information.
Step 5 In Report Format, choose the CSV radio button if you want the report to generate in CSV (comma separated value) format or the PDF radio button if you want the report to generate in PDF (portable document format).
Step 6 Click View Report.
The report displays.
Step 7 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report, page 18-20.
Related Topics
•Configuring Client Matter Code Reports
•Configuring Authorization Code Name Reports
•"CDR Analysis and Reporting", Cisco CallManager Serviceability System Guide
Configuring System Overview
Only CAR administrators generate the system overview report that provides the entire set of system reports in one report.
You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, page 16-11, for more information.
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
This section describes how to generate, view, or mail summary information about the Cisco CallManager system.
Procedure
Step 1 Choose System Reports > System Overview.
The System Overview window displays.
Step 2 In the Available Reports field, choose an automatically generated report (if available) and go to Step 6, or use the default Generate New Report and go to Step 3.
Step 3 Choose the date range for the period for which you want to generate the report.
Step 4 From the List of Reports, choose the reports that you want generated by highlighting the report and clicking the right arrow icon.
The reports that you chose appear in the Selected Reports list box.
Tip You can highlight more than one report at a time by holding down the Ctrl key on your keyboard while clicking the reports.
Step 5 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
Step 6 Click the View Report button.
The report displays.
Step 7 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report, page 18-20.
Related Topic
•System Overview Report Results
•Enabling or Customizing Reports for Automatic Generation, page 17-13
Configuring CDR Error
Only CAR administrators generate the CDR error report. The report provides statistics for the number of error records in the CAR Billing_Error table and the reason for the errors.
This section describes how to generate, view, or mail information about CDR errors.
Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.
Procedure
Step 1 Choose System Reports > CDR Error.
The CDR Error window displays.
Step 2 Choose the date range of the period for which you want to generate the report.
Step 3 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
Step 4 Click the View Report button.
The report displays.
Step 5 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report, page 18-20.
Related Topic
•CDR Error Report Results
QoS Parameter Operators
Table 19-12 describes the QoS parameter operators.
Table 19-12 QoS Parameter Operators
Operator
|
Description
|
>=
|
Choose this operator to generate jitter, latency, or lost packet data that is greater than or equal to the specified value.
|
=
|
Choose this operator to generate jitter, latency, or lost packet data that is equal to the specified value.
|
<=
|
Choose this operator to generate jitter, latency, or lost packet data that is less than or equal to the specified value.
|
N.A.
|
Choose this operator to preclude jitter, latency, or lost packet data.
|
Between
|
Choose this operator to generate jitter, latency, or lost packet data that occurs between one value and another value. When you choose this operator, a second field displays, so you can set the start and end values.
|
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