Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W - X - Z

index

A

about RTM 10-22

administrator

granting rights 12-2

revoking rights 12-2

Alarm configuration, described 2-1

Alarm definitions

creating user-defined

procedure 3-3

described 3-1

searching and viewing

procedure 3-2

searching for 3-2

user-defined, creating 3-3

viewing 3-2

Alarms

applying configuration to all nodes 2-3

configuring, procedure 2-2

definitions

catalogs 3-4

definitions window 4-5

event properties window 4-4

example 4-4

destinations 2-5

directing Syslog messages to a local server 22-3

directing Syslog messages to CiscoWorks2000 server 22-4

event levels 2-6

Event Viewer 2-5

information, described 4-1

SDI trace library 2-5

SDL trace library 2-5

Syslog 2-5

updating, procedure 2-2

viewing information

text format 4-2

XML format 4-2

alert icon

Real-Time Monitoring Tool 10-23

alert notification

configuration

parameters for counter 10-44

parameters for directory servers 10-20

configuring

for a counter 10-33

for directory servers 10-16

for gateway 10-53

for heartbeat monitoring 10-13

parameters for gateway 10-58

e-mail

for counter 10-33

for directory servers 10-16

for gateway 10-53

window 10-37

message 10-33, 10-53

port/channel status 10-53

preferences 10-11

schedule 10-33, 10-53

thresholds 10-33

alerts

enabling or disabling, by mail 13-12

assistance, obtaining xxv

automatic

database purge 12-29

report generation 13-10

B

base rate 13-2

bill

department 14-3

department detail, report results A-4

department summary, report results A-2

individual 14-2

individual detail, report results A-4

individual summary, report results A-2

Bulk Trace Analysis

correlation tags 19-12

creating a report 19-6

creating a report with multiple views 19-12

customizing report table headings 19-16

displaying view information 19-15

downloading 19-1

installing 19-2

opening a report 19-8

printing a report 19-9

saving master report 19-10

searching for data 19-10

starting and exiting 19-4

using 19-3

window 19-5

C

call data, line graph of (figure) 18-6

Call Detail Records (CDR) 21-2

CallMgr Info button 10-7

call types

QoS by 15-10

QoS by, report results A-12

CAR

CDR error report 15-20

CDR search 17-1

CDR search by gateway 17-3

CDR search by user extension 17-1

CDR service parameters 11-3

conference bridge utilization report 16-15

configuring, gateway 12-8

configuring automatic database purge 12-29

configuring automatic report generation/alert 13-10

configuring CDR database alerts 12-27

configuring CDR error report 15-20

configuring Cisco IP phone services report 14-15

configuring CTI port 14-14

configuring department bills 14-3

configuring individual bills 14-2

configuring manual database purge 12-30

configuring notification limits 13-13

configuring QoS by call types 15-10

configuring QoS by gateway 15-8

configuring QoS detail report 15-2

configuring QoS summary report 15-5

configuring system overview report 15-19

configuring the rating engine 13-1

configuring top N by charge 14-6

configuring top N by duration 14-8

configuring top N by number of calls 14-11

configuring traffic summary by extensions report 15-16

configuring traffic summary report 15-13

device report, described 16-1

dial plan default values 12-6

disabling automatic database purge 12-29

error log report output 12-35

event log report output 12-35

event log report status 12-33

gateway report 16-1

generate report fields 15-8, 15-10, 15-13, 15-17

load CDR and CMR values 12-13

loading 11-4

logging off 11-6

logging on 11-5

log reports, described 12-34

overview 11-1

QoS by call types report 15-10

QoS by gateway report 15-8

QoS default values 13-10

QoS detail report

call types 15-3

voice quality 15-4, 15-15

QoS parameter operators 15-21

QoS parameters

call types 15-11

described 15-7

QoS reports, described 15-2

QoS summary report 15-5

call types 15-6

QoS values, defining 13-8

report configuration, described 13-1

report results, list of topics A-1

reports, understanding A-1

restoring database purge defaults 12-31

restoring dial plan default values 12-6

searching for users 14-18

system configuration 12-1

system log screens, described 12-32

system overview report 15-19

system preferences parameters 12-10

system reports, described 15-1

top N, described 14-5

top N by charge

call types 14-6

report types 14-7

top N by duration

call types 14-9

report types 14-10

top N by number of calls

call types 14-12

report types 14-13

traffic summary (extn), call types 15-17

traffic summary, call types 15-14

traffic summary by extensions report 15-16

traffic summary report 15-13

uninhibited loading of CDR values 12-14

user reports, described 14-1

voice mail utilization report 16-17

category tabs

creating a category 10-25

Real-Time Monitoring Tool 10-24

removing a category 10-26

renaming a category 10-27

table view 10-25

CDP

accessing CDP driver control 23-2

advertisement support 23-1

alter CDP setting 23-2

Cisco device support 23-1

default settings 23-9

driver, usage 23-2

enabling CDP protocol driver 23-6

installing CDP protocol driver 23-3

list of topics 23-1

locating updated driver 23-8

periodic messages 23-1

protocol driver

enabling 23-6

installing 23-3

settings 23-9

showing CDP protocol driver property 23-7

starting CDP protocol driver 23-5

updating IP address for CDP protocol driver 23-7

CDR

configuring automatic database purge 12-29

configuring the load schedule 12-13

database alerts, configuring 12-27

disabling automatic database purge 12-29

disabling loading 12-16

dump table A-28

enabling loading 12-17

error, report results A-18

error report 15-20

logging

enable 21-3

setting up 21-2

restoring database purge defaults 12-31

restoring the default load schedule 12-15

search 17-1

search by gateway 17-3

search by gateway, report results A-25

search by user extension 17-1

search by user extension, report results A-25

service parameters, configuring 11-2

setting up logging 21-2

values

CDR load 12-13

CDR Analysis and Reporting Tool

described 11-1

loading 11-4

logging off 11-6

logging on 11-5

CD-ROM documentation xxiii

CDR service parameters 11-3

CDR values

uninhibited loading 12-14

chart

counters

adding 10-31

configuring 10-29

performance monitoring 10-31

Cisco.com, described xxv

Cisco Bulk Trace Analysis tool, described 19-1

Cisco CallManager, service 5-3

Cisco CallManager, starting performance tool 18-1

Cisco CallManager service heartbeat 10-23

Cisco CDR Insert service 5-7

Cisco CTIManager service 5-9

Cisco Database Layer Monitor service 5-12

Cisco Discovery Protocol (CDP) 20-3, 23-1

Cisco IP phone services, report results A-7

Cisco IP phone services report, configuring 14-15

Cisco IP Voice Media Streaming Application service 5-15

Cisco Messaging Interface service 5-18

Cisco MOH Audio Translator service 5-20

Cisco RIS Data Collector service 5-22

Cisco Secure Telnet

applications 24-3

components

relay server 24-2

Telnet client 24-2

Telnet server 24-2

executables 24-3

list of topics 24-1

proxy 24-4

terminate session 24-6

usage scenario 24-7

Cisco Telephony Call Dispatcher service 5-25

Cisco TFTP service 5-27

CiscoWorks2000

defined 20-2

list of topics 20-1

messages directed to server 22-4

SNMP requests 22-4

Syslog messages 22-4

clusters, Real-Time Monitoring Tool 10-6

CMR dump table A-28

CMR values, CDR load 12-13

commands

show.exe 25-1

show CDP 23-2

show command

list of topics 25-1

options 25-2

parameters 25-2

show tech 25-2

show win 25-2

tndconnect 24-4

conference bridge utilization, report results A-24

conference bridge utilization report 16-15

configuration, changing Real-Time Monitoring Tool 10-9

configuring

alert notification for counter 10-33

alert notification for directory servers 10-16

alert notification for gateway 10-53

alert notification for heartbeat monitoring 10-13

automatic CAR and CDR database purge 12-29

automatic report generation/alert 13-10

base rate and duration for rating parameters 13-2

CAR department bills 14-3

CAR manual database purge 12-30

CAR notification limits 13-13

CAR reports 13-1

CAR system parameters 12-1

CDR database alerts 12-27

CDR error report 15-20

CDR search 17-1

CDR search by gateway 17-3

CDR search by user extension 17-1

CDR service parameters 11-2

Cisco IP phone services report 14-15

conference bridge utilization report 16-15

counter data sample 10-41

creating Real-Time Monitoring Tool preferences 10-10

CTI port 14-14

dial plan 12-4

gateway detail report 16-2

gateway reports 16-1

gateway summary report 16-5

gateway utilization report 16-7

individual bills 14-2

mail server parameters 12-3

notification limits for QoS and daily charges 13-13

QoS by call types report 15-10

QoS by gateway report 15-8

QoS summary report 15-5

rating engine 13-1

Real-Time Monitoring Tool default 10-5

refresh rate for gateway 10-56

route group utilization report 16-9

route list utilization report 16-11

route pattern utilization report 16-13

SDL trace parameters 5-34

system overview report 15-19

system parameters 12-1

system preferences 12-10

time of day factor for rating parameters 13-3

top N by charge 14-6

top N by duration 14-8

top N by number of calls 14-11

Trace

Cisco CallManager service 5-3

Cisco CDR Insert service 5-7

Cisco CTIManager service 5-9

Cisco Database Layer Monitor service 5-12

Cisco IP Voice Media Streaming Application service 5-15

Cisco Messaging Interface service 5-18

Cisco MOH Audio Translator service 5-20

Cisco RIS Data Collector service 5-22

Cisco Telephony Call Dispatcher service 5-25

Cisco TFTP service 5-27

device name based trace monitoring 5-31

SDL parameters 5-34

traffic summary by extensions 15-16

traffic summary report 15-13

voice mail utilization report 16-17

voice quality factor for rating parameters 13-5

Control Center

list of topics 9-1

service status 9-2

start a service

multiple servers in a cluster 9-8

one server 9-7

status icons 9-3

stop a service

multiple servers 9-6

one server 9-5

view status

all servers in a cluster 9-4

one server 9-3

conventions xxi

correlation tags, Bulk Trace Analysis 19-12

counters

adding a counter to monitor 10-31

alert notification parameters 10-44

chart view 10-29

configuring alert notification 10-33

data sample 10-41

data sample parameters 10-42

properties 10-39

removing from monitoring window 10-39

table view 10-29

viewing data 10-42

zooming 10-38

creating a Bulk Trace Analysis report 19-6

creating a Bulk Trace Analysis report with multiple views 19-12

CTI port

enabled 14-14

CTI port, configuring 14-14

customizing, reports for automatic generation 13-11

customizing report table headings for Bulk Trace Analysis 19-16

D

daily charges, configuring notification limits for 13-13

daily reports

restoring default schedule 12-22

scheduling 12-17

database

configuring automatic purge 12-29

disabling automatic purge 12-29

restoring purge defaults 12-31

data sample

configuring

parameters 10-42

data sample, Real-Time Monitoring Tool 10-41

debug trace levels

Cisco CallManager fields 5-4

Cisco IP Voice Media Streaming Application fields 5-16

Database Layer Monitor fields 5-13

defined 5-30

RIS Data Collector fields 5-23

Telephony Call Dispatcher fields 5-26

TFTP fields 5-28

Trace configuration filter settings 5-41

Trace configuration output settings 5-42

department bill

detail 14-3

summary 14-3

department bill detail, report results A-4

department bill summary, report results A-2

detail

department bill 14-3

department bill, report results A-4

gateway 16-2

gateway, report results A-19

individual bill 14-2

individual bill, report results A-4

QoS, report results A-8

QoS report 15-2

Device Manager menu 23-4

device name based trace monitoring 5-31

device reports 16-1

devices

information window 10-49

monitoring

adding 10-46

gateway 10-51

phones 10-48

re-select 10-30

viewing gateway status 10-51

dial plan, configuring 12-4

directory servers

alert notification parameters 10-20

configuring alert notification 10-16

enabling 10-14

icon 10-24

status 10-14, 10-19

directory servers, Real-Time Monitoring Tool 10-19

disabling

alerts by mail 13-12

automatic CAR and CDR database purge 12-29

automatic database purge 12-29

CDR loading 12-16

displaying view information for Bulk Trace Analysis 19-15

document

audience xviii

conventions xxi

organization xviii

preface xvii

purpose xvii

documentation

feedback xxiv

obtaining xxiii

on CD-ROM xxiii

ordering xxiv

related xx

World Wide Web xxiii

downloading Bulk Trace Analysis 19-1

driver

CDP driver

control 23-2

locating interface files 23-8

locating updated CDP driver 23-8

using 23-2

CDP protocol

enabling 23-6

installing 23-3

showing property 23-7

starting 23-5

updating IP address 23-7

dump table, CDR and CMR A-28

duration 13-2

E

enabling

alerts by mail 13-12

CDR loading 12-17

reports for automatic generation 13-11

error

CDR report 15-20

CDR report, results A-18

error log

generating 12-33

understanding the details 12-36

understanding the output 12-35

error log report, output 12-35

event levels for alarms 2-6

event log

generating 12-32

understanding the output 12-35

event log report

output 12-35

status 12-33

exiting Bulk Trace Analysis 19-4

extension

CDR search by 17-1

CDR search by, report results A-25

F

features, remote network management 20-2

features and benefits, serviceability 1-2

feedback on documentation xxiv

G

gateway

alert notification configuration parameters 10-58

CDR search by 17-3

CDR search by, report results A-25

configuring alert notification 10-53

configuring for CAR 12-8

polling intervals 10-56

QoS by 15-8

QoS by, report results A-12

refresh rate 10-56

status 10-52

viewing port/channel status 10-51

gateway detail

call types 16-3, 16-6

voice quality 16-4

gateway detail, report results A-19

gateway detail report 16-2

gateway report, configuring 16-1

gateway summary, report results A-22

gateway summary report 16-5

gateway utilization, report results A-23

gateway utilization report 16-7

generate report fields 16-7, 16-9, 16-11, 16-14, 16-16, 16-17

generating

error log 12-33

event log 12-32

granting administrator rights 12-2

H

heartbeat

configuring alert notification 10-13

icon 10-24

help, Real-Time Monitoring Tool 10-22

I

individual bill

configuring 14-2

detail 14-2

summary 14-2

individual bill detail, report results A-4

individual bill summary, report results A-2

initial user ID and password 11-3

installing Bulk Trace Analysis 19-2

introduction, serviceability 1-1

IOS messages, from ISDN trace files 8-1

IP path analysis 20-2

ISDN trace files, translating to IOS format 8-1

L

LDAP

CISCOBASE 12-11

DIRECTORYACCESS 12-11

MANAGERPASSWORD 12-11

line graph of static call data (figure) 18-6

load

configuring the CDR schedule 12-13

disabling CDR 12-16

enabling CDR 12-17

restoring the default CDR schedule 12-15

loading CDR Analysis and Reporting Tool 11-4

log files, Trace 5-38

logging off CAR 11-6

logging on to CAR 11-5

M

mailing a report 14-16

mail server parameters 12-3

manual database purge, configuring 12-30

media information A-27

menus, Device Manager 23-4

messages

CDP 23-1

directing messages to syslog 22-3

syslog 22-2

message translator, using 8-1

MIB

CISCO-CCM-MIB, Updating 26-7

CISCO-CDP-MIB, Updating 26-8

control of CDP driver 23-2

enable device discovery 23-2

Microsoft Performance tool 18-1

monitoring

configuring alert notification 10-13

performance

adding a counter 10-31

extending data display 18-5

line graph of static call data (figure) 18-6

Real-Time Monitoring Tool 10-31

report icons (figure) 18-5

setting up (figure) 18-3

Windows 2000 tool (figure) 18-2

monthly reports

restoring default schedules 12-22

scheduling 12-20

N

notification limits 13-13

NT Event Viewer 2-5

O

obtaining documentation xxiii

obtaining technical assistance xxv

opening a Bulk Trace Analysis report 19-8

ordering documentation xxiv

organization xviii

overview

automatic report generation 13-10

CAR 11-1

department bill reports 14-3

device reports 16-1

individual bill reports 14-2

system report 15-19

P

parameters

configuring mail server 12-3

configuring system 12-1

factoring time of day for rating 13-3

factoring voice quality for rating 13-5

restoring default values for rating 13-6

setting the base rate and duration for rating 13-2

password, initial use 11-3

path analysis, configuration 21-1

PathTool 20-2

performance

monitoring

extending data display 18-5

line graph of static call data (figure) 18-6

report icons (figure) 18-5

setting up (figure) 18-3

Windows 2000 (figure) 18-2

removing a counter 10-39

tool, starting 18-1

viewing performance statistics 18-4

phones

Real-Time Monitoring Tool 10-48

viewing information 10-48

plug-in software, Bulk Trace Analysis 19-1

polling intervals

configuring sample rate 10-28

refresh rate for gateway 10-56

port/channel status 10-51

preface xvii

preferences

alert notification 10-11

configuring system 12-10

creating Real-Time Monitoring Tool configuration 10-10

Real-Time Monitoring Tool 10-8

restoring system 12-12

viewing Real-Time Monitoring Tool 10-8

printing a Bulk Trace Analysis report 19-9

process activity, Real-Time Monitoring Tool 10-19

properties, counter 10-39

purge

configuring automatic database 12-29

disabling automatic database 12-29

restoring database defaults 12-31

Q

Q931 translator

list of topics 8-1

message, using 8-1

procedure 8-1

QoS

configuring notification limits for 13-13

default values 13-10

defining values 13-8

restoring default values 13-9

QoS by call types, report results A-12

QoS by call types report 15-10

QoS by gateway, report results A-12

QoS by gateway report 15-8

QoS detail, report results A-8

QoS detail report

call types 15-3

voice quality 15-4, 15-15

QoS parameter operators 15-21

QoS parameters, call types 15-11

QoS summary, report results A-10

QoS summary report

call types 15-6

R

rating engine, configuring 13-1

rating parameters

factoring time of day 13-3

factoring voice quality 13-5

restoring default values 13-6

setting the base rate and duration 13-2

Real-Time Information Server (RIS) data collector 26-6

Real-Time Monitoring Tool

about 10-22

adding a counter to monitor 10-31

adding a device to monitor 10-46

alert icon

shown 10-24

viewing 10-23

alert notification 10-11

CallMgr Info button 10-7

category tabs

creating 10-25

described 10-24

removing 10-26

renaming 10-27

changing configuration 10-9

chart view, configuring 10-29

cluster information 10-6

configuring alert notification for counter 10-33

configuring alert notification for gateway 10-53

counter alert configuration parameters 10-44

counter data sample configuration parameters 10-42

counter properties 10-39

counters

adding 10-31

alert notify 10-33

chart view 10-29

data sample 10-41

monitor 10-31

properties 10-39

removing 10-39

table view 10-29

viewing data 10-42

zooming 10-38

creating configuration preferences 10-10

customizing Real-Time Monitoring Tool window 10-6

data samples 10-41

default configuration 10-5

directory servers alert configuration parameters 10-20

gateway alert configuration parameters 10-58

gateway status 10-52

heartbeat, procedure 10-11

help 10-22

list of topics 10-1

loading 10-3

performance counters, understanding 10-31

performance monitoring 10-31

polling interval 10-56

polling interval, configuring 10-28

preferences 10-8

removing a counter 10-39

re-select 10-30

resource usage 10-17

sample rate 10-28

sample rate, configuring 10-28

status bar 10-4

table view, configuring 10-29

viewing data 10-42

viewing directory servers 10-19

viewing gateway status 10-51

viewing last 24 hr. calls 10-17

viewing phone information 10-48

viewing process activity 10-19

window

displayed 10-5

overview 10-4

with CM-default configuration 10-6

window options

creating a category 10-25

removing a category 10-26

renaming a category 10-27

re-select 10-30

zooming a counter 10-38

related documentation xx

remote network management, features 20-2

report

CDR error 15-20

CDR search 17-1

CDR search by gateway 17-3

CDR search by user extension 17-1

Cisco IP phone services 14-15

conference bridge utilization 16-15

CTI port enabled 14-14

department bill 14-3

device 16-1

for Bulk Trace Analysis 19-3

gateway detail report 16-2

gateway summary 16-5

gateway utilization 16-7

individual bill 14-2

mailing 14-16

QoS by call types report 15-10

QoS by gateway report 15-8

QoS detail 15-2

QoS summary report 15-5

route group utilization 16-9

route list utilization 16-11

route pattern utilization 16-13

system 15-1

system overview 15-19

top N by charge 14-6

top N by duration 14-8

top N by number of calls 14-11

traffic summary 15-13

traffic summary by extensions 15-16

voice mail utilization 16-17

report configuration, CAR 13-1

report icons, performance (figure) 18-5

report results

CDR error A-18

CDR search by gateway A-25

CDR search by user extension A-25

Cisco IP phone services A-7

conference bridge A-24

department bill, detail A-4

department bill, summary A-2

gateway detail A-19

gateway summary A-22

gateway utilization A-23

individual bill, detail A-4

individual bill, summary A-2

QoS by call types A-12

QoS by gateway A-12

QoS detail A-8

QoS summary A-10

route group utilization A-23

route list utilization A-23

route pattern utilization A-23

system overview A-16

top N by charge A-6

top N by duration A-6

top N by number of calls A-6

traffic summary A-14

traffic summary by extensions A-14

voice mail A-24

reports

automatic report generation/alert 13-10

configuring automatic generation 13-10

customizing for automatic generation 13-11

enabling for automatic generation 13-11

restoring default schedules 12-22

scheduling daily 12-17

scheduling monthly 12-20

scheduling weekly 12-19

user 14-1

re-select a device status 10-30

resource usage

Real-Time Monitoring Tool 10-17

viewing directory servers 10-19

viewing last 24 hr. calls 10-17

viewing process activity 10-19

restoring

CAR and CDR database purge defaults 12-31

default CDR load schedule 12-15

default QoS values 13-9

default schedule for daily, weekly, and monthly reports 12-22

default system preferences 12-12

default values for rating parameters 13-6

revoking administrator rights 12-2

rights

granting administrator 12-2

revoking administrator 12-2

RIS data collector 26-6

route

group utilization, report results A-23

list utilization, report results A-23

pattern utilization, report results A-23

route group utilization report 16-9

route list utilization report 16-11

route pattern utilization report 16-13

S

sample rate, configuring 10-28

saving the Bulk Trace Analysis master report 19-10

schedule

configuring the CDR load 12-13

restoring the default CDR load 12-15

scheduling

daily reports 12-17

monthly reports 12-20

weekly reports 12-19

SDI log file, saving to IOS format 8-1

SDI trace 6-2

SDL configuration

characteristics

Cisco CallManager service 5-36

Cisco CTIManager service 5-37

filter settings

Cisco CallManager service 5-35

Cisco CTIManager 5-36

procedure 5-34

SDL trace 6-5

search

CDR by gateway 17-3

CDR by gateway, report results A-25

CDR by user extension 17-1

CDR by user extension, report results A-25

CDRs 17-1

searching for data in a Bulk Trace Analysis report 19-10

searching for users, CAR 14-18

server, mail parameters 12-3

serviceability

features and benefits 1-2

introduction 1-1

services

checking status using Control Center 9-2

status icons 9-3

SESSIONTIMEOUT 12-11

show CDP command 23-2

show command

list of topics 25-1

options 25-2

parameters 25-2

syntax 25-1

SNMP

agent, enabling 22-4

list of topics 26-1

RIS data collector 26-6

SNMP agent

setting community name 26-2

setting SNMP trap receiver 26-3

SNMP extension agent

starting 26-4

stopping 26-5

SNMP RIS data collector

starting 26-6

stopping 26-7

support 20-3

starting Bulk Trace Analysis 19-4

status bar 10-4

summary

department bill 14-3

department bill, report results A-2

gateway 16-5

gateway, report results A-22

individual bill 14-2

individual bill, report results A-2

QoS 15-5

QoS, report results A-10

traffic 15-13

traffic, report results A-14

traffic by extensions 15-16

traffic by extensions, report results A-14

syntax

show command 25-1

tndconnect 24-4

Syslog

analyzer 20-2

collector 20-2

syslog

analysis, components (figure) 22-2

directing messages 22-2

directing messages to CiscoWorks2000 server 22-4

directing messages to local server 22-3

system logging, components (figure) 22-2

system log management

configuration 22-1

described 22-1

system log screens

CAR 12-32

system overview, report results A-16

system overview report 15-19

system parameters, configuring 12-1

system preferences

configuring 12-10

restoring 12-12

system preferences parameters for CAR 12-10

T

table, CDR and CMR dump A-28

table view, creating 10-25

TAC

contacting xxvi

described xxv

obtaining assistance xxv

telephone contacts xxvi

website xxvi

technical assistance xxv

Technical Assistance Center (TAC) xxv

Telnet

connect with daemon 24-7

plan for Windows 24-7

terminate session 24-6

Telnet, Cisco Secure

applications 24-3

components

relay server 24-2

Telnet client 24-2

Telnet server 24-2

executables 24-3

list of topics 24-1

proxy 24-4

terminate session 24-6

usage scenario 24-7

time of day 13-3

tndconnect

connect with Telnet daemon 24-7

display all options 24-5

program structure 24-5

syntax 24-4

terminate session 24-4

top N

by charge 14-6

by charge, report results A-6

by duration 14-8

by duration, report results A-6

by number of calls 14-11

by number of calls, report results A-6

top N by charge 14-6

call types 14-6

report types 14-7

top N by charge, report results A-6

top N by duration 14-8

call types 14-9

configuring 14-8

report types 14-10

top N by duration, report results A-6

top N by number of calls 14-11

call types 14-12

configuring 14-11

report types 14-13

top N by number of calls, report results A-6

Trace

analysis

list of topics 7-1

records in XML format 7-8

results 7-7

SDI trace 7-2

SDL trace 7-5

analysis configuration, described 7-1

Cisco CallManager service

configuring 5-3

SDL configuration characteristics 5-36

SDL configuration filter settings 5-35

trace fields 5-4

Cisco CDR Insert service 5-7

Cisco CTIManager service

configuring 5-9

SDL configuration characteristics 5-37

SDL configuration filter settings 5-36

Cisco Database Layer Monitor service

configuring 5-12

trace fields 5-13

Cisco IP Voice Media Streaming Application service

configuring 5-15

trace fields 5-16

Cisco Messaging Interface service 5-18

Cisco MOH Audio Translator service 5-20

Cisco RIS Data Collector service

configuring 5-22

trace fields 5-23

Cisco Telephony Call Dispatcher service

configuring 5-25

trace fields 5-26

Cisco TFTP service

configuring 5-27

trace fields 5-28

collection

list of topics 6-1

results 6-3

results exceed 2 MB 6-5

SDI trace information 6-2

SDL trace information 6-5

collection configuration, described 6-1

configuration

described 5-1

filter settings 5-41

list of topics 5-1

output settings 5-42

debug trace levels 5-30

device name based trace monitoring 5-31

log files

field descriptions 5-40

viewing 5-38

Q931 translator 8-1

records in XML format 7-8

SDI trace

analysis 7-2

collection 6-2

SDL trace

analysis 7-5

collection 6-5

traffic summary 15-13

traffic summary (extn), call types 15-17

traffic summary, call types 15-14

traffic summary, report results A-14

traffic summary by extensions, report results A-14

traffic summary by extensions report 15-16

U

uninhibited loading of CDR values 12-14

user-defined alarm descriptions 3-3

user ID, initial use 11-3

user reports, described 14-1

using Bulk Trace Analysis 19-3

utilization

conference bridge 16-15

conference bridge, report results A-24

gateway 16-7

gateway, report results A-23

route group 16-9

route group, report results A-23

route list 16-11

route list, report results A-23

route pattern 16-13

route pattern, report results A-23

voice mail 16-17

voice mail, report results A-24

V

voice mail utilization, report results A-24

voice mail utilization report 16-17

voice quality 13-5

W

weekly reports

restoring default schedule 12-22

scheduling 12-19

windows

customizing Real-Time Monitoring Tool 10-6

device monitoring 10-4

options

renaming a category 10-27

sample rate 10-28

performance monitoring 10-4

Real-Time Monitoring Tool

displayed 10-5

overview 10-4

Real-Time Monitoring Tool with CM-default configuration 10-6

status bar 10-4

Windows 2000 performance monitoring tool (figure) 18-2

X

XML

trace files, Q931 translator 8-1

using with Bulk Trace Analysis 19-1

XML format, Trace records in 7-8

XML format, viewing alarms 4-2

Z

zooming a counter 10-38