簡介
本文說明如何重新啟動和檢視電子郵件安全裝置(ESA)或Cloud Email Security(CES)上的服務引擎狀態。
背景資訊
從Async OS 11.1.x及更高版本開始，ESA允許對裝置的SSH具有管理訪問許可權的使用者在需要時檢視和重新啟動某些服務。請參閱此處的發行說明。
注意：只有在特定已知問題進行故障排除時，才應重新啟動服務，如有疑問，請聯絡Cisco TAC。
必要條件
需求
- 運行Async OS 11.1或更高版本的ESA
- 對裝置的管理SSH訪問
- 熟悉通過安全外殼(SSH)執行命令
採用元件
本檔案中的資訊是根據 所有受支援的ESA硬體型號和運行Async OS 11.x或更高版本的虛擬裝置。
要從CLI驗證裝置的版本資訊，請輸入version命令。在GUI中，選擇Monitor > System Status。
本文中的資訊是根據特定實驗室環境內的裝置所建立。文中使用到的所有裝置皆從已清除（預設）的組態來啟動。如果您的網路正在作用，請確保您已瞭解任何指令可能造成的影響。
重新啟動並檢視ESA/CES上啟用的服務引擎的狀態
1.使用SSH連線到ESA。
2.輸入命令diagnostic，然後輸入子命令服務
3.通過鍵入列出的服務名稱（不區分大小寫）來選擇其中一項服務。
4.某些服務可能包含子命令，用於根據已安裝的裝置許可證選擇特定服務（例如McAfee/Sophos防病毒）。
5.輸入命令status以檢視服務的狀態，或輸入restart命令重新啟動服務。
供參考的輸出示例：
lab.esa.com> diagnostic
Choose the operation you want to perform:
- RAID - Disk Verify Utility.
- DISK_USAGE - Check Disk Usage.
- NETWORK - Network Utilities.
- REPORTING - Reporting Utilities.
- TRACKING - Tracking Utilities.
- RELOAD - Reset configuration to the initial manufacturer values.
- SERVICES - Service Utilities.
[]> services
Choose one of the following services:
- ANTISPAM - Anti-Spam services
- ANTIVIRUS - Anti-Virus services
- DLP - Cisco Data Loss Prevention services
- ENCRYPTION - Encryption services
- GRAYMAIL - Graymail services
- REPORTING - Reporting associated services
- TRACKING - Tracking associated services
- EUQWEB - End User Quarantine GUI
- WEBUI - Web GUI
- SMART_LICENSE - Smart Licensing Agent
- ETF - External Threat Feeds
- SDR - Sender Domain Reputation
- IP_REP_CLIENT - Sender IP Reputation Client
- URL_REPUTATION_CLIENT - URL Reputation Client
- SERVICE_LOG_CLIENT - Service Log Client
[]> antispam
Choose one of the following type of scanners:
- CASE - CASE
- IMS - Intelligent Multi Scan
[]> case
Choose the operation you want to perform:
- RESTART - Restart the service
- STATUS - View status of the service
[]> status
CASE has been up for 38m 38s.
Choose one of the following type of scanners:
- CASE - CASE
- IMS - Intelligent Multi Scan
[]> case
Choose the operation you want to perform:
- RESTART - Restart the service
- STATUS - View status of the service
[]> restart
Restart command processed. The service CASE should be up in a moment.
Choose one of the following type of scanners:
- CASE - CASE
- IMS - Intelligent Multi Scan
[]> case
Choose the operation you want to perform:
- RESTART - Restart the service
- STATUS - View status of the service
[]> status
CASE has been up for 13s.
Choose one of the following type of scanners:
- CASE - CASE
- IMS - Intelligent Multi Scan
[]>
相關資訊
意見