重新啟動並檢視ESA/CES上啟用的服務引擎的狀態
簡介
本檔案介紹如何在思科安全電子郵件閘道(ESA)或雲端電子郵件安全(CES)上重新啟動和檢視服務引擎的狀態。
問題
在故障排除過程中，管理員可以在裝置上檢視或重新啟動特定服務引擎（如反垃圾郵件、防病毒或DLP）。從AsyncOS 11.1.x開始，具有管理SSH訪問許可權的使用者可以直接從CLI執行這些操作。
環境
- 思科安全電子郵件閘道(ESA)/CES
- AsyncOS版本11.1或更高版本
- 管理安全殼層(SSH)訪問
解析
注意：重新啟動服務引擎可能會暫時影響郵件流或特定掃描功能。只有在排查特定已知問題時才能重新啟動服務。如果您不確定影響，請在繼續操作之前聯絡Cisco TAC。
步驟1.通過SSH連線到裝置並運行diagnostic命令，然後選擇services。
lab.esa.example.com> diagnostic
Choose the operation you want to perform:
- RAID - Disk Verify Utility.
- DISK_USAGE - Check Disk Usage.
- NETWORK - Network Utilities.
- REPORTING - Reporting Utilities.
- TRACKING - Tracking Utilities.
- RELOAD - Reset configuration to the initial manufacturer values.
- SERVICES - Service Utilities.
[]> services步驟2.選擇要管理的服務(例如antispam)。
Choose one of the following services:
- ANTISPAM - Anti-Spam services
- ANTIVIRUS - Anti-Virus services
- DLP - Cisco Data Loss Prevention services
- ENCRYPTION - Encryption services
- GRAYMAIL - Graymail services
- REPORTING - Reporting associated services
- TRACKING - Tracking associated services
- EUQWEB - End User Quarantine GUI
- WEBUI - Web GUI
- SMART_LICENSE - Smart Licensing Agent
- ETF - External Threat Feeds
- SDR - Sender Domain Reputation
- IP_REP_CLIENT - Sender IP Reputation Client
- URL_REPUTATION_CLIENT - URL Reputation Client
- SERVICE_LOG_CLIENT - Service Log Client
[]> antispam步驟3.出現提示時，選擇特定的掃描器(例如case)。
Choose one of the following type of scanners:
- CASE - CASE
- IMS - Intelligent Multi Scan
[]> case步驟4.檢視服務的當前狀態。
Choose the operation you want to perform:
- RESTART - Restart the service
- STATUS - View status of the service
[]> status
CASE has been up for 38m 38s.步驟5.重新啟動服務。
Choose one of the following type of scanners:
- CASE - CASE
- IMS - Intelligent Multi Scan
[]> case
Choose the operation you want to perform:
- RESTART - Restart the service
- STATUS - View status of the service
[]> restart
Restart command processed. The service CASE should be up in a moment.步驟6.（驗證）再次檢查狀態，確認服務已成功重新啟動。正常運行時間必須重置。
Choose one of the following type of scanners:
- CASE - CASE
- IMS - Intelligent Multi Scan
[]> case
Choose the operation you want to perform:
- RESTART - Restart the service
- STATUS - View status of the service
[]> status
CASE has been up for 13s.相關資訊
- 思科郵件安全裝置Cisco AsyncOS 11.1版本說明
- Cisco Email Security Appliance最終使用手冊
- 思科電子郵件安全裝置版本說明和一般資訊
- 技術支援與文件 - Cisco Systems
修訂記錄
| 修訂 | 發佈日期 | 意見 |
|---|---|---|
2.0 |
23-Jul-2026
|
更新的術語：已將產品名稱更新為當前標準（思科安全電子郵件網關）。 |
1.0 |
11-Dec-2020
|
初始版本 |
意見