排除Unity Express MWI故障

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已更新: 2012 年 2 月 8 日

文档 ID:60081

关于翻译

关于此翻译

思科采用人工翻译与机器翻译相结合的方式将此文档翻译成不同语言，希望全球的用户都能通过各自的语言得到支持性的内容。请注意：即使是最好的机器翻译，其准确度也不及专业翻译人员的水平。 Cisco Systems, Inc. 对于翻译的准确性不承担任何责任，并建议您总是参考英文原始文档（已提供链接）。

简介

本文档概述了Cisco Unity Express中的消息等待指示(MWI)功能。

先决条件

使用的组件

本文档中的信息基于Cisco Unity Express 1.0/2.3.x/8.x版或更高版本。所有示例配置和屏幕输出均取自Cisco Unity Express 1.1.1版。

本文档中的信息都是基于特定实验室环境中的设备编写的。本文档中使用的所有设备最初均采用原始（默认）配置。如果您使用的是真实网络，请确保您已经了解所有命令的潜在影响。

MWI概述

MWI操作为注册到Cisco CallManager Express或CallManager的用户提供显示存在新语音邮件消息的直观指示。当您将Cisco Unity Express与Cisco CallManager集成，并且系统因广域网中断而处于可存活远程站点电话(SRST)模式时，MWI不起作用。

如果将Cisco Unity Express与Cisco CallManager Express集成，则当新语音邮件消息到达用户邮箱时，会向extension_MWI_on/off_number @ CallManager_Express_IP_address发出会话发起协议(SIP)呼叫。当用户检索所有新消息时，SIP呼叫也会启动。这与Cisco CallManager Express路由器上的ephone-dn号码匹配。ephone-dn号码的MWI号码加上通配符位数等于Cisco Unity Express用户分机号。例如，假设邮箱12345的MWI-on号码是420。Cisco CallManager Express IP地址是10.2.3.6。在本例中，消息发送到42012345@10.2.3.6。配置参数设置为“mwi on”的ephone-dn号码是“420...”。

对于Cisco CallManager集成，Java电话应用编程接口(JTAPI)协议直接点亮灯。无需拨打特定号码。JTAPI协议本身支持setMessageWaiting命令，该命令处理MWI事件。因此，无论MWI分机是否在Cisco CallManager中配置，MWI都应工作。请记住，当Cisco Unity Express处于SRST模式时，MWI不起作用。只有在Cisco Unity Express重新注册到Cisco CallManager且IP电话不再处于CallManager回退模式后，才会完全刷新MWI。

Cisco CallManager Express/CallManager与Cisco Unity Express集成时，绝大多数问题都会发生。请记住，MWI可能与物理灯无关。如果接收留言的号码不是电话上的主线路，则它只能在电话显示屏上接收信封通知。在Cisco CallManager中，您可以配置每条线路处理MWI的方式。如果只有一两个用户遇到问题，您可以开始在此处查找问题。

目录号码必须在Cisco Unity Express系统上具有有效邮箱才能接收MWI。号码必须与用户关联，并且该用户必须有邮箱。在开始调试并采取高级措施进行故障排除之前，您可以执行一项简单任务来排除故障：确保用户已登录邮箱，并可以发送和接收语音邮件。

从GUI或CLI中，您可以找到要测试的用户。在这种情况下，它是user3。您可以找到为用户配置的分机，确定用户邮箱状态（启用或未启用，以及其他信息），并确定用户是否有任何新邮件或旧邮件。在本例中，您使用CLI进行故障排除：

cue-3660-41a>show users
administrator
operator
user1
user2
user3
user4
user6
user7
user8
cue-3660-41a>show user detail username user3
Full Name:          user
First Name:         
Last Name:          user
Nickname:           user
Phone:              11044
Phone(E.164):       
Language:           en_US
cue-3660-41a>show voicemail mailboxes
OWNER                              MSGS NEW  SAVED  MSGTIME MBXSIZE   USED
"operator"                         0    0    0      0       3000      0 %
"user1"                            0    0    0      0       3000      0 %
"user2"                            0    0    0      0       3000      0 %
"user3"                            0    0    0      0       3000      0 %
"user4"                            0    0    0      0       3000      0 %
"user6"                            0    0    0      0       3000      0 %
"user7"                            0    0    0      0       3000      0 %
"user8"                            0    0    0      0       3000      0 %
cue-3660-41a>show voicemail detail mailbox user3
Owner:                                  /sw/local/users/user3
Type:                                   Personal
Description:                            
Busy state:                             idle
Enabled:                                true
Mailbox Size (seconds):                 3000
Message Size (seconds):                 60
Play Tutorial:                          true
Space Used (seconds):                   0
Total Message Count:                    0
New Message Count:                      0
Saved Message Count:                    0
Expiration (days):                      30
Greeting:                               standard
Zero Out Number:                        
Created/Last Accessed:                  Jun 17 2004 09:54:39 EDT
cue-3660-41a>

验证此用户是否存在、是否关联了号码以及是否没有任何消息。如果这些项为true，则MWI状态应为关闭。

注意：E.164(ITU-T)地址不用于MWI用途。只能使用主电话号码。

Cisco Unity Express集成问题

MWI与Cisco CallManager Express

您必须先验证配置，然后才能执行其他操作。在Cisco CallManager Express上，使用show running-config命令查看配置。更直接的是，您可以发出show telephony-service ephone-dn命令。屏幕上将显示如下输出：

ephone-dn  44
 number 11099.....
 mwi on
!
!
ephone-dn  45
 number 11098.....
 mwi off
!

此输出说明了一些重要信息。MWI on的号码是11099。MWI off的号码是11098。拨号方案中的位数是五。(五点[........]在MWI开/关代码后显示此信息。) 换句话说，MWI仅适用于仅包含五位数字的目录号码(DN)。

在Cisco Unity Express端，您可以验证配置和许可证。一个常见问题是加载了Cisco CallManager许可证而不是CallManager Express的许可证。从Cisco Unity Express发出show software licenses命令以验证以下情况：

cue-3660-41a>show software licenses 
Core:e
 - application mode: CCME

!--- CCME represents Cisco CallManager Express.

 - total usable system ports: 8
Voicemail/Auto Attendant:
 - max system mailbox capacity time: 6000
 - max general delivery mailboxes: 20
 - max personal mailboxes: 100
Languages:
 - max installed languages: 1
 - max enabled languages: 1

如果您发现应用模式为CCM(Cisco CallManager)，则除MWI外，一切都会正常运行。遗憾的是，如果许可证错误，唯一的选项是重新映像软件并重新应用许可证。无法保存或恢复任何消息或配置。

接下来，检验配置。您可以使用show run命令查看配置本身，也可以使用show ccn application命令：

cue-3660-41a> show ccn application 
Name:                                   ciscomwiapplication
Description:                            ciscomwiapplication
Script:                                 setmwi.aef
ID number:                              0
Enabled:                                yes
Maximum number of sessions:             4
strMWI_OFF_DN:                          11098
strMWI_ON_DN:                           11099
CallControlGroupID:                     0

注意：应用已启用，MWI_OFF和MWI_ON编号分别为11098和11099。系统对分机号码没有概念；它只需将呼叫接通或断开相应的MWI号码并附加邮箱分机。Cisco CallManager Express系统必须具有目标模式中点数适当的拨号对等体，才能正确路由呼叫。

最后，确保Cisco Unity Express SIP网关IP地址指向正确的Cisco CallManager Express IP地址。

cue-3660-41a>show ccn subsystem sip
SIP Gateway:                            14.80.227.125
SIP Port Number:                        5060

如果不正确，则呼叫不会发送到正确的Cisco CallManager Express。呼叫失败。

有两种方法可以开始排除信令问题。从Cisco Unity Express端，通常最容易先禁用默认跟踪；然后，根据需要重新启用它们。发出no trace all 命令以执行此操作。要开头的trace命令是trace ccn stacksip dbug。

注意：有关跟踪的详细信息，请参阅CUE中的文档设置和收集跟踪数据。

在发送MWI消息之前，请清除跟踪缓冲区。所有跟踪消息都写入此内存缓冲区。您要清除它，以便在测试呼叫后查看它时无需显示所有之前的消息。一个简单的clear trace命令可完成此操作。

接下来，发送MWI消息。使用mwi refresh telephonenumber xxxx命令执行此操作。您还可以从GUI发出刷新。

最后，显示跟踪缓冲区并使用show trace buffer long命令查看输出。本示例重点介绍一些重要事项：

cue-3660-41a>trace ccn stacksip dbug
cue-3660-41a>clear trace
cue-3660-41a>mwi refresh telephonenumber 11043
cue-3660-41a>show trace buffer long 
Press <CTRL-C> to exit...
2106 07/14 14:28:27.263 ACCN SIPL 0 --- send message --- to 14.80.227.125:5060
INVITE sip:1109811043@14.80.227.125;user=phone SIP/2.0
Via: SIP/2.0/UDP 14.80.227.145:5060
From: "Cisco SIP Channel3" 
      
      ;tag=f0a4ab8e-488
To: 
      
      
        ;user=phone> 
       Call-ID: a1c0ece2-486@14.80.227.145:5060 CSeq: 51 INVITE Contact: sip:outbound-0@14.80.227.145:5060 User-Agent: Jasmin UA / ver 1.1 Accept: application/sdp Content-Type: application/sdp Content-Length: 224 v=0 o=CiscoSystemsSIP-Workflow-App-UserAgent 3582 3582 IN IP4 14.80.227.145 s=SIP Call c=IN IP4 14.80.227.145 t=0 0 m=audio 16902 RTP/AVP 0 111 a=rtpmap:0 pcmu/8000 a=rtpmap:111 telephone-event/8000 a=fmtp:111 0-11 2069 07/14 14:28:27.275 
       ACCN SIPL 0 receive 379 from 14.80.227.125:51955 2070 07/14 14:28:27.275 ACCN SIPL 0 not found header for Date 2070 07/14 14:28:27.275 ACCN SIPL 0 not found header for Allow-Events 2070 07/14 14:28:27.276 ACCN SIPL 0 ------- 
       SIP/2.0 100 Trying Via: SIP/2.0/UDP 14.80.227.145:5060 From: "Cisco SIP Channel3" <sip:outbound-0@14.80.227.125>;tag=f0a4ab8e-488 To: <sip:1109811043@14.80.227.125;user=phone>;tag=5FF5244-43A Date: Sat, 15 Jun 2002 13:33:41 GMT 
       Call-ID: a1c0ece2-486@14.80.227.145:5060 Server: Cisco-SIPGateway/IOS-12.x CSeq: 51 INVITE Allow-Events: telephone-event Content-Length: 0 2069 07/14 14:28:27.276 
       ACCN SIPL 0 receive 441 from 14.80.227.125:51955 2070 07/14 14:28:27.294 ACCN SIPL 0 not found header for Date 2070 07/14 14:28:27.294 ACCN SIPL 0 not found header for Allow-Events 2070 07/14 14:28:27.294 ACCN SIPL 0 ------- 
       SIP/2.0 180 Ringing Via: SIP/2.0/UDP 14.80.227.145:5060 From: "Cisco SIP Channel3" <sip:outbound-0@14.80.227.125>;tag=f0a4ab8e-488 To: <sip:1109811043@14.80.227.125;user=phone>;tag=5FF5244-43A Date: Sat, 15 Jun 2002 13:33:41 GMT 
       Call-ID: a1c0ece2-486@14.80.227.145:5060 Server: Cisco-SIPGateway/IOS-12.x CSeq: 51 INVITE Allow: UPDATE Allow-Events: telephone-event Contact: <sip:1109811043@14.80.227.125:5060> Content-Length: 0 2072 07/14 14:28:27.294 ACCN SIPL 0 ignore null remote tag for Dialog1610: callid= a1c0ece2-486@14.80.227.145:5060, localTag=f0a4ab8e-488, remoteTag=5FF5244-43A 2072 07/14 14:28:27.294 ACCN SIPL 0 ltp95: ContactingState processResponse 100 Trying 2072 07/14 14:28:27.294 ACCN SIPL 0 ignore null remote tag for Dialog1611: callid= a1c0ece2-486@14.80.227.145:5060, localTag=f0a4ab8e-488, remoteTag=5FF5244-43A 2072 07/14 14:28:27.294 ACCN SIPL 0 ltp95: ContactingState processResponse 180 Ringing 2106 07/14 14:28:32.274 ACCN SIPL 0 ltp95: ContactingState close terminate cause=20 2106 07/14 14:28:32.275 ACCN SIPL 0 addHeadersAndBody: branch = null 2106 07/14 14:28:32.276 
       ACCN SIPL 0 --- send message --- to 14.80.227.125:5060 
       CANCEL sip:1109811043@14.80.227.125;user=phone SIP/2.0 Via: SIP/2.0/UDP 14.80.227.145:5060 From: "Cisco SIP Channel3" <sip:outbound-0@14.80.227.125>;tag=f0a4ab8e-488 To: <sip:1109811043@14.80.227.125;user=phone> Call-ID: a1c0ece2-486@14.80.227.145:5060 CSeq: 51 CANCEL Max-Forwards: 50 Content-Length: 0 2069 07/14 14:28:32.282 
       ACCN SIPL 0 receive 293 from 14.80.227.125:51955 2070 07/14 14:28:32.283 ACCN SIPL 0 not found header for Date 2070 07/14 14:28:32.283 ACCN SIPL 0 ------- 
       SIP/2.0 200 OK Via: SIP/2.0/UDP 14.80.227.145:5060 From: "Cisco SIP Channel3" <sip:outbound-0@14.80.227.125>;tag=f0a4ab8e-488 To: <sip:1109811043@14.80.227.125;user=phone> Date: Sat, 15 Jun 2002 13:33:46 GMT 
       Call-ID: a1c0ece2-486@14.80.227.145:5060 Content-Length: 0 CSeq: 51 CANCEL 2072 07/14 14:28:32.283 ACCN SIPL 0 ignore null remote tag for Dialog1612: callid= a1c0ece2-486@14.80.227.145:5060, localTag=f0a4ab8e-488, remoteTag=null 2072 07/14 14:28:32.283 ACCN SIPL 0 ltp95: TerminatedState process response to CANCEL, unregister 2072 07/14 14:28:32.284 ACCN SIPL 0 ignore null remote tag for Dialog1609: callid= a1c0ece2-486@14.80.227.145:5060, localTag=f0a4ab8e-488, remoteTag=null 2072 07/14 14:28:32.284 ACCN SIPL 0 com.cisco.jasmin.impl.sip.MessageDispatcherImpl unregister Dialog1609: callid=a1c0ece2-486@14.80.227.145:5060, localTag=f0a4ab8e-488, remoteTag=null 2069 07/14 14:28:32.284 
       ACCN SIPL 0 receive 390 from 14.80.227.125:51955 2070 07/14 14:28:32.284 ACCN SIPL 0 not found header for Date 2070 07/14 14:28:32.284 ACCN SIPL 0 not found header for Allow-Events 2070 07/14 14:28:32.284 ACCN SIPL 0 ------- 
       SIP/2.0 487 Request Cancelled Via: SIP/2.0/UDP 14.80.227.145:5060 From: "Cisco SIP Channel3" <sip:outbound-0@14.80.227.125>;tag=f0a4ab8e-488 To: <sip:1109811043@14.80.227.125;user=phone>;tag=5FF5244-43A Date: Sat, 15 Jun 2002 13:33:46 GMT 
       Call-ID: a1c0ece2-486@14.80.227.145:5060 Server: Cisco-SIPGateway/IOS-12.x CSeq: 51 INVITE Allow-Events: telephone-event Content-Length: 0 2072 07/14 14:28:32.285 ACCN SIPL 0 LocalLineImpl outbound-0 send ACK to INVITE 487 2072 07/14 14:28:32.285 ACCN SIPL 0 can not extract contact address from null 2072 07/14 14:28:32.285 
       ACCN SIPL 0 --- send message --- to 14.80.227.125:5060 ACK sip:1109811043@14.80.227.125;user=phone SIP/2.0 Via: SIP/2.0/UDP 14.80.227.145:5060 From: "Cisco SIP Channel3" <sip:outbound-0@14.80.227.125>;tag=f0a4ab8e-488 To: <sip:1109811043@14.80.227.125;user=phone>;tag=5FF5244-43A 
       Call-ID: a1c0ece2-486@14.80.227.145:5060 CSeq: 51 ACK Max-Forwards: 50 Content-Length: 0

如此输出所示，您发送INVITE消息，Cisco CallManager Express以Trying消息作出响应。一旦Cisco CallManager Express发送振铃消息，您就会发送CANCEL消息。MWI号码实际上不会接听电话。对号码本身的呼叫位置足以点亮或熄灭灯。在这种情况下，您需要知道11098的MWI是打开还是关闭。此外，11043必须是Cisco CallManager Express中的有效分机。

收集所有必要的Cisco Unity Express跟踪后，最好禁用所有跟踪，然后重新启用默认跟踪。发出clear trace all命令以禁用跟踪。然后，将此处显示的代码粘贴到Cisco Unity Express CLI中，以重新启用所有默认跟踪：

注意：或者，如果重新启动Cisco Unity Express，则可以恢复默认跟踪。

trace ccn engine dbug trace ccn libldap dbug trace ccn subsystemappl dbug trace ccn managerappl dbug trace ccn managerchannel dbug trace ccn subsystemjtapi dbug trace ccn subsystemsip dbug trace ccn stacksip dbug trace ccn subsystemhttp dbug trace ccn vbrowsercore dbug trace ccn subsystemcmt dbug trace ccn libmedia dbug trace ccn managercontact dbug trace ccn stepcall dbug trace ccn stepmedia dbug trace config-ccn sip-subsystem debug trace config-ccn jtapi-subsystem debug trace config-ccn sip-trigger debug trace config-ccn jtapi-trigger debug trace config-ccn http-trigger debug trace config-ccn group debug trace config-ccn application debug trace config-ccn script debug trace config-ccn prompt debug trace config-ccn miscellaneous debug trace voicemail database query trace voicemail database results trace voicemail database transaction trace voicemail database connection trace voicemail database execute trace voicemail mailbox login trace voicemail mailbox logout trace voicemail mailbox send trace voicemail mailbox save trace voicemail mailbox receive trace voicemail mailbox delete trace voicemail message create trace voicemail message dec trace voicemail message delete trace voicemail message get trace voicemail message inc trace webinterface initwizard init

您还可以轻松诊断Cisco CallManager Express路由器本身上的所有SIP消息。通常，debug ccsip messages和debug csip media是最有用的命令。如果只需要SIP信令，诊断会快得多，Cisco Unity Express可以更少地跟踪不必要的信息。如果Cisco Unity Express将信令发送到正确的CallManager Express IP地址，则SIP信令将镜像到每台服务器。

Cisco Unity Express的呼叫或来自Cisco Unity Express的呼叫需要G.711，这会带来另一个常见问题。例如，调试可以显示来自Cisco CallManager Express模块的此SIP数据包：

Mar 11 10:09:13.767 EST: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg: Sent: SIP/2.0 488 Not Acceptable Media Via: SIP/2.0/UDP 172.18.106.88:5060 From: "Cisco SIP Channel1" <sip:outbound-0@172.18.106.66>;tag=75b5194d-133 To: <sip:1109811043@172.18.106.66;user=phone>;tag=23F1578C-252 Date: Fri, 11 Mar 2005 15:09:13 GMT Call-ID: e34bafcc-131@172.18.106.88:5060 Server: Cisco-SIPGateway/IOS-12.x CSeq: 51 INVITE Allow-Events: telephone-event Content-Length: 0

此输出表示Cisco CallManager Express拒绝了呼叫，因为来自Cisco Unity Express的SIP INVITE消息与G.711配置的拨号对等体不匹配。您可以为MWI流量专门添加拨号对等体以更正此呼叫拒绝。本节中的示例为11099..... MWI on和11098.........关掉MWI的。您可以添加：

dial-peer voice 123 voip incoming called-number 1109[8,9]..... codec g711ulaw no vad !

最后一个常见问题是MWI流量匹配在拨号对等体、VoIP传入规则或其他位置上应用的转换模式。或者，限制类(COR)规则可以阻止呼叫。请记住，即使您拨打MWI开/关号码和分机以点亮MWI，呼叫在通过SIP到达时也未必表现相同。有关COR的详细信息，请参阅文档配置限制类(COR)。

总之，请始终验证以下项目：

存在Cisco CallManager Express许可证。发出show software licenses命令。使用Cisco CallManager许可证，除MWI外，一切都正常。

MWI开/关号码在Cisco CallManager Express中配置。点数表示分机的长度。发出show telephony-service ephone-dn命令。

在Cisco Unity Express中，MWI开/关号码配置为与Cisco CallManager Express中的开/关号码匹配，不带圆点。show ccn application命令显示了这一点。

Cisco Unity Express指向正确的Cisco CallManager Express服务器IP地址。show ccn subsystem sip命令可以显示这一点。

确保在ccnsubsystem sip命令下配置了mwi sip outcall。

然后，如果所有其他操作都失败，请开始使用trace ccn stacksip dbug命令进行故障排除。

消息等待指示灯(MWI)（仅限Cisco Unified CallManager Express）

症状：升级到新版本的Cisco Unity Express后，即使留言留在邮箱中，MWI也不会亮起。

解释 — 升级过程删除了会话初始协议(SIP)子系统的IP地址。

Recommended Action — 重新配置SIP IP地址以指向Cisco Unified CME路由器。

Error:搜索时，显示您的消息时出错

当您尝试检索消息时，将显示“搜索，显示消息时出错”错误消息。

完成为电话系统启用电话视图中介绍的步骤，以解决该问题。

如何对Cisco CallManager Express系统进行故障排除

要对Cisco CallManager Express系统进行故障排除，请执行以下步骤：

输入show ephone命令以显示所有已注册的电话。如果未注册电话，请执行以下任务：

检查DHCP配置，包括默认路由器和TFTP服务器地址（选项150）。

使用dir命令检查所需文件是否在路由器的闪存中。

检查是否已为必需的文件设置 tftp-server 命令。

使用debug ephone register mac-address命令显示Cisco IP电话注册活动。

使用debug ip dhcp命令确认DHCP的运行。

输入show ephone命令以显示所有已注册的电话。如果已注册并显示电话，请执行以下步骤：

检查电话按钮到目录号码的绑定是否正确。

检查 Cisco IP 电话是否显示为已注册。

使用电话上的 Settings 显示以验证 Cisco IP 电话上的 IP 参数设置。

在输入show phone命令时，检查keepalive计数是否更新。

输入debug ephone register mac-address命令以重置电话并观察重新注册，以显示Cisco IP电话。

输入show ephone-dn summary命令以检查Cisco IP电话线路的状态。

检查电话的IP地址并尝试ping该地址。

使用debug ephone keepalive命令为Cisco IP电话设置keepalive调试。

使用debug ephone state命令为Cisco IP电话设置状态调试。

带Cisco CallManager的MWI

对于Cisco Unity Express与Cisco CallManager的集成，最重要的是确保Unity Express已注册并拥有所有正确的登录信息。

第一步是确定电话是否处于SRST模式（如果可用），以便进行故障排除。登录安装Cisco Unity Express模块的路由器。然后，发出show ephone registered命令。任何已注册的电话都不会收到任何MWI，即使Cisco Unity Express已正确注册到Cisco CallManager。

vnt-2651-44a#show ephone registered ephone-3 Mac:0008.E31B.7AFC TCP socket:[2] activeLine:0 REGISTERED mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 IP:14.80.119.206 51984 Telecaster 7960 keepalive 2697 max_line 6 button 1: dn 1 number 2103 CM Fallback CH1 IDLE button 2: dn 2 number 2199 CM Fallback CH1 IDLE ephone-4 Mac:0008.E37F.A119 TCP socket:[4] activeLine:0 REGISTERED mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 IP:14.80.119.207 50963 Telecaster 7960 keepalive 2696 max_line 6 button 1: dn 3 number 2104 CM Fallback CH1 IDLE

如前所示，如果没有电话处于Cisco CallManager回退状态(由REGISTERED状态指示)，则这些设备的SRST不处于活动状态。然后，下一步是验证Cisco Unity Express和Cisco CallManager配置，以确保Unity Express已注册到CallManager。

VNT-AIM-CUE1>show ccn subsystem jtapi Cisco Call Manager: 14.80.227.127 CCM JTAPI Username: site1cue CCM JTAPI Password: ***** Call Control Group 1 CTI ports: 28001,28002,28003,28004

此输出列出了所有计算机电话集成(CTI)路由点目录号码和Cisco Unity Express用于登录Cisco CallManager的JTAPI帐户。

您需要确保Cisco Unity Express正确注册到Cisco CallManager。首先，确认CTI端口实际已注册。最简单的方法是访问Cisco CallManager管理网页。然后，选择Device > Phone并搜索上述输出中列出的CTI端口。“状态”和“IP地址”字段应完全填写。

如果您发现这些端口未注册，Cisco Unity Express将无法与Cisco CallManager通信。另一种可能是登录不正确。从Cisco Unity Express模块向Cisco CallManager发出简单ping，以排除此故障。如果此操作正常，请验证Cisco CTIManager和目录服务（在本例中为DC目录服务器）是否已启动。从Cisco CallManager服务器中，选择开始>程序>管理工具>服务以验证：

您还应验证JTAPI用户帐户（本例中为site1cue）是否存在。您应该找到CTI端口、路由点，并选中Enable CTI Application Use。此外，验证密码。

另一个常见问题是CTI端口的呼叫搜索空间。此呼叫搜索空间必须包含您尝试为其点亮MWI灯的目录号码的分区。例如，CTI端口（而非路由点）的呼叫搜索空间必须包含Line1分区，以便在分区Line1中为分机1234设置MWI。如果CTI端口的呼叫搜索空间为None，则只有None分区中的分机才能用于MWI。

如果配置显示正确，则可在Cisco Unity Express模块上启用JTAPI诊断。但是，启用和禁用需要重新启动。此诊断级别超出常规跟踪调试设置。请勿启用此功能，尤其是对高级集成模块(AIM)而言，因为对内部闪存卡的过多写入会缩短闪存的使用寿命。

发出show ccn trace jtapi命令以查看当前已启用的JTAPI跟踪：

注意：默认情况下，所有JTAPI跟踪都禁用。

VNT-AIM-CUE1>show ccn trace jtapi Warning: 0 Informational: 0 Jtapi Debugging: 0 Jtapi Implementation: 0 CTI Debugging: 0 CTI Implementation: 0 Protocol Debugging: 0 Misc Debugging: 0

发出以下命令以启用所有跟踪：

VNT-AIM-CUE1>ccn trace jtapi debug all You will have to reload the system for your changes to take effect VNT-AIM-CUE1>ccn trace jtapi informational all You will have to reload the system for your changes to take effect VNT-AIM-CUE1>ccn trace jtapi warning all You will have to reload the system for your changes to take effect VNT-AIM-CUE1>show ccn trace jtapi Warning: 1 Informational: 1 Jtapi Debugging: 1 Jtapi Implementation: 1 CTI Debugging: 1 CTI Implementation: 1 Protocol Debugging: 1 Misc Debugging: 1

现在，您需要重新加载系统。发出上面所示的相同ccn trace命令，但在每个命令前面加no 关键字，以便稍后禁用此功能。例如，发出no ccn trace jtapi debug all命令。这是需要记住的重要步骤，特别是在AIM上。执行此步骤失败会影响潜在性能，并会缩短AIM上闪存卡的寿命。

重新加载后，当第一个文件已满时，系统开始写入文件CiscoJtapi1.log和CiscoJtapi2.log。

如果发出show log name CiscoJtapi1.log命令，可以查看这些日志。您还可以将日志文件复制到FTP服务器，然后离线查看信息。命令是copy log CiscoJtapi1.log url ftp://user:passwd@ftpservipaddr/。

使用任一方法，都会显示所有JTAPI信息。在本例中，Cisco Unity Express模块尝试注册，但由于广域网故障而失败：

15252: Jul 14 03:58:24.412 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) Trying connection to server: 14.80.227.127 15253: Jul 14 03:58:24.416 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) Provider.tryOpen () Failure java.net.NoRouteToHostException: No route to host 15254: Jul 14 03:58:24.417 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) ProviderRetryThread waiting for 30000 msecsCCNException = com.cisco.cti.client.CCNException: No route to host 15255: Jul 14 03:58:54.803 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) Trying connection to server: 14.80.227.127 15256: Jul 14 03:58:54.808 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) Provider.tryOpen () Failure java.net.NoRouteToHostException: No route to host 15257: Jul 14 03:58:54.809 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) ProviderRetryThread waiting for 30000 msecsCCNException = com.cisco.cti.client.CCNException: No route to host 15258: Jul 14 03:59:24.817 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) Trying connection to server: 14.80.227.127 15259: Jul 14 03:59:24.820 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) Provider.tryOpen () Failure java.net.NoRouteToHostException: No route to host 15260: Jul 14 03:59:24.821 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) ProviderRetryThread waiting for 30000 msecsCCNException = com.cisco.cti.client.CCNException: No route to host 15261: Jul 14 03:59:55.210 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) Trying connection to server: 14.80.227.127

下一个跟踪显示Cisco Unity Express到Cisco CallManager的完全注册。在本示例中，您看到有八个CTI端口与JTAPI用户关联。但是，由于Cisco Unity Express仅许可四个端口，因此仅使用四个端口。另请注意，系统在重新注册到Cisco CallManager后自动执行完全MWI重新同步：

17937: Jul 14 11:28:56.037 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) Trying connection to server: 14.80.227.127 17938: Jul 14 11:28:56.042 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) connected 17939: Jul 14 11:28:56.043 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: created 17940: Jul 14 11:28:56.045 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread starting up... 17941: Jul 14 11:28:56.056 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.ProviderOpenRequest { sequenceNumber = 238 provider = 14.80.227.127 qbeClientVersion = Cisco JTAPI 1.4(3.12) Release login = site1cue password = 0c0a000a2c filter = com.cisco.cti.protocol.ProviderEventFilter { deviceRegistered = true deviceUnregistered = true directoryChangeNotify = true } applicationID = Cisco IP IVR desiredServerHeartbeatTime = 30 cmAssignedApplicationID = 0 } 17942: Jul 14 11:28:56.072 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) ReceiveThread starting up... 17943: Jul 14 11:28:56.114 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.ProviderOpenResponse { sequenceNumber = 238 providerInfoString = 3.3(3) clientHeartbeat = 30 serverHeartbeat = 30 } 17944: Jul 14 11:28:56.131 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) Server response: will send server heartbeat every 30 seconds 17945: Jul 14 11:28:56.131 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) Server response: expecting client heartbeat every 30 seconds 17946: Jul 14 11:28:56.133 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) HeartbeatSendThread starting up 17947: Jul 14 11:28:56.135 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) DeviceLineUpdateThread: created 17948: Jul 14 11:28:56.136 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) DeviceLineUpdateThread starting up... 17949: Jul 14 11:28:56.671 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.ProviderOpenCompletedEvent { eventSequence = 279 reason = 0 sequenceNumber = 238 providerInfoString = 3.3(3) clientHeartbeat = 30 serverHeartbeat = 30 failureDescription = null bMonitorCallParkDNs = false } 1ISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.ProviderOpenCompletedEvent 17951: Jul 14 11:28:56.674 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.ProviderOpenCompletedEvent[279] 17952: Jul 14 11:28:56.674 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) connected to CTIManager version 3.3(3) 17953: Jul 14 11:28:56.676 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.ProviderGetCapabilitiesRequest { sequenceNumber = 239 } 17954: Jul 14 11:28:56.679 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.ProviderGetCapabilitiesResponse { sequenceNumber = 239 providerCapabilitiesInfo = com.cisco.cti.protocol.ProviderCapabilitiesInfo { controlAnyDevice = false maxNumberOfDevicesOpen = 0 } } 17955: Jul 14 11:28:56.680 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) can control any device = false 17956: Jul 14 11:28:56.681 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.ProviderGetDeviceInfoRequest { sequenceNumber = 240 deviceGroup = 1 enumerateRegisterableDevices = true } 17957: Jul 14 11:28:56.685 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.ProviderGetDeviceInfoResponse { sequenceNumber = 240 enumerationHandle = 3 } 17958: Jul 14 11:28:56.686 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.80.227.127) received Response: com.cisco.cti.protocol.GetDeviceInfoFetchResponse { sequenceNumber = 241 info = 11@[ com.cisco.cti.protocol.DeviceInfo { name = CUE_SIte1_GMS type = 73 allowsRegistration = true }, com.cisco.cti.protocol.DeviceInfo { name = CUE_Site1_AA type = 73 allowsRegistration = true }, com.cisco.cti.protocol.DeviceInfo { name = CUE_Site1_VM type = 73 allowsRegistration = true }, com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p01 type = 72 allowsRegistration = true }, com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p03 type = 72 allowsRegistration = true }, com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p02 type = 72 allowsRegistration = true }, com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p05 type = 72 allowsRegistration = true }, com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p04 type = 72 allowsRegistration = true }, com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p07 type = 72 allowsRegistration = true }, com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p06 type = 72 allowsRegistration = true }, com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p08 type = 72 allowsRegistration = true }] more = false } 17960: Jul 14 11:28:56.706 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetDeviceInfoCloseRequest { sequenceNumber = 242 enumerationHandle = 3 } 17961: Jul 14 11:28:56.709 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetDeviceInfoCloseResponse { sequenceNumber = 242 } 17962: Jul 14 11:28:56.710 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) creating controlled devices 17963: Jul 14 11:28:56.712 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p08(0,0) updating lines 17964: Jul 14 11:28:56.713 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 243 deviceName = cue_site1_p08 } 17965: Jul 14 11:28:56.716 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 243 enumerationHandle = 1 } 17966: Jul 14 11:28:56.718 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 244 enumerationHandle = 1 count = 10 } 17967: Jul 14 11:28:56.754 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = ol.LineInfo { name = 28008 permanentLineID = 1936802189 }] more = false } 17968: Jul 14 11:28:56.761 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 245 enumerationHandle = 1 } 17969: Jul 14 11:28:56.967 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 245 } 17970: Jul 14 11:28:56.968 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p08(0,0) refreshing lines: previous=1 current=1 created=0 removed=0 17971: Jul 14 11:28:56.969 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p07(0,0) updating lines 17972: Jul 14 11:28:56.970 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 246 deviceName = cue_site1_p07 } 17973: Jul 14 11:28:56.973 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 246 enumerationHandle = 2 } 17974: Jul 14 11:28:56.975 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 247 enumerationHandle = 2 count = 10 } 17975: Jul 14 11:28:57.007 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 247 info = 1@[ com.cisconeID = 829100962 }] more = false } 17976: Jul 14 11:28:57.009 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 248 enumerationHandle = 2 } 17977: Jul 14 11:28:57.227 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 248 } 17978: Jul 14 11:28:57.229 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p07(0,0) refreshing lines: previous=1 current=1 created=0 removed=0 17979: Jul 14 11:28:57.229 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p06(0,0) updating lines 17980: Jul 14 11:28:57.230 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 249 deviceName = cue_site1_p06 } 17981: Jul 14 11:28:57.233 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 249 enumerationHandle = 3 } 17982: Jul 14 11:28:57.235 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 250 enumerationHandle = 3 count = 10 } 17983: Jul 14 11:28:57.260 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 250 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28006 permanentLineID = 294850253 }] more = false } 17984: Jul 14 11:28:57.262 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 251 enumerationHandle = 3 } 17985: Jul 14 11:28:57.265 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 251 } 17986: Jul 14 11:28:57.267 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p06(0,0) refreshing lines: previous=1 current=1 created=0 removed=0 17987: Jul 14 11:28:57.268 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p05(0,0) updating lines 17988: Jul 14 11:28:57.268 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 252 deviceName = cue_site1_p05 } 17989: Jul 14 11:28:57.271 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 252 enumerationHandle = 4 } 17990: Jul 14 11:28:57.273 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 253 enumerationHandle = 4 count = 10 } 17991: Jul 14 11:28:57.309 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 253 info = 1@[ com.cisco.cti.protocol.LineInfo {7.311 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 254 enumerationHandle = 4 } 17993: Jul 14 11:28:57.314 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 254 } 17994: Jul 14 11:28:57.316 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p05(0,0) refreshing lines: previous=1 current=1 created=0 removed=0 17995: Jul 14 11:28:57.317 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p04(0,0) updating lines 17996: Jul 14 11:28:57.318 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 255 deviceName = cue_site1_p04 } 17997: Jul 14 11:28:57.322 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 255 enumerationHandle = 5 } 17998: Jul 14 11:28:57.324 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 256 enumerationHandle = 5 count = 10 } 17999: Jul 14 11:28:57.358 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 256 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28004 permanentLineID = 1897211172 }] more = false } 18000: Jul enumerationHandle = 5 } 18001: Jul 14 11:28:57.363 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 257 } 18002: Jul 14 11:28:57.364 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p04(0,0) refreshing lines: previous=1 current=1 created=0 removed=0 18003: Jul 14 11:28:57.365 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p03(0,0) updating lines 18004: Jul 14 11:28:57.366 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 258 deviceName = cue_site1_p03 } 18005: Jul 14 11:28:57.587 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 258 enumerationHandle = 6 } 18006: Jul 14 11:28:57.589 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 259 enumerationHandle = 6 count = 10 } 18007: Jul 14 11:28:57.632 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 259 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28003 permanentLineID = 2109152574 }] more = false } 18008: Jul 14 11:28:57.634 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 260 enumerationHandle = 6 } 18009: Jul 14 11:28:57.637 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 260 } 18010: Jul 14 11:28:57.638 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p03(0,0) refreshing lines: previous=1 current=1 created=0 removed=0 18011: Jul 14 11:28:57.639 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p02(0,0) updating lines 18012: Jul 14 11:28:57.640 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 261 deviceName = cue_site1_p02 } 18013: Jul 14 11:28:57.645 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 261 enumerationHandle = 7 } 18014: Jul 14 11:28:57.646 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 262 enumerationHandle = 7 count = 10 } 18015: Jul 14 11:28:57.681 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 262 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28002 permanentLineID = 1035863534 }] more = false } 18016: Jul 14 11:28:57.683 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLUNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 263 } 18018: Jul 14 11:28:57.687 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p02(0,0) refreshing lines: previous=1 current=1 created=0 removed=0 18019: Jul 14 11:28:57.688 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p01(0,0) updating lines 18020: Jul 14 11:28:57.689 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 264 deviceName = cue_site1_p01 } 18021: Jul 14 11:28:57.692 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 264 enumerationHandle = 8 } 18022: Jul 14 11:28:57.694 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 265 enumerationHandle = 8 count = 10 } 18023: Jul 14 11:28:57.708 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 265 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28001 permanentLineID = 1084634008 }] more = false } 18024: Jul 14 11:28:57.710 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 266 enumerationHandle = 8 } 18025: Jul 14 11:28:57.713 EDT %JTAPI-esponse: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 266 } 18026: Jul 14 11:28:57.716 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p01(0,0) refreshing lines: previous=1 current=1 created=0 removed=0 18027: Jul 14 11:28:57.717 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) CUE_SIte1_GMS(0,0) updating lines 18028: Jul 14 11:28:57.718 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 267 deviceName = CUE_SIte1_GMS } 18029: Jul 14 11:28:57.725 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 267 enumerationHandle = 9 } 18030: Jul 14 11:28:57.727 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 268 enumerationHandle = 9 count = 10 } 18031: Jul 14 11:28:57.961 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 268 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28111 permanentLineID = 632514620 }] more = false } 18032: Jul 14 11:28:57.963 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 269 enumerationHandle = 9 } 18033: Jul 14 11:28:57.966 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 269 } 18034: Jul 14 11:28:57.967 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) CUE_SIte1_GMS(0,0) refreshing lines: previous=1 current=1 created=0 removed=0 18035: Jul 14 11:28:57.968 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) CUE_Site1_AA(0,0) updating lines 18036: Jul 14 11:28:57.969 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 270 deviceName = CUE_Site1_AA } 18037: Jul 14 11:28:57.972 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 270 enumerationHandle = 10 } 18038: Jul 14 11:28:57.974 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 271 enumerationHandle = 10 count = 10 } 18039: Jul 14 11:28:58.011 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 271 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28100 permanentLineID = 117519949 }] more = false } 18040: Jul 14 11:28:58.013 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 272 enumerationHandle = 10 } 18041: Jul 14 11:28:58.018 EDT %JTAved Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 272 } 18042: Jul 14 11:28:58.019 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) CUE_Site1_AA(0,0) refreshing lines: previous=1 current=1 created=0 removed=0 18043: Jul 14 11:28:58.020 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) CUE_Site1_VM(0,0) updating lines 18044: Jul 14 11:28:58.021 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 273 deviceName = CUE_Site1_VM } 18045: Jul 14 11:28:58.025 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 273 enumerationHandle = 11 } 18046: Jul 14 11:28:58.035 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 274 enumerationHandle = 11 count = 10 } 18047: Jul 14 11:28:58.060 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 274 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28000 permanentLineID = 1978608865 }] more = false } 18048: Jul 14 11:28:58.061 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 275 enumerationHandle = 11 } 18049: Jul 14 11:28:58.277 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227s=1 current=1 created=0 removed=0 18051: Jul 14 11:28:58.279 EDT %JTAPI-CTI-7-UNK:(P1-14.80.227.127) refreshing device map: previous=11 current=11 created=0 removed=0 18052: Jul 14 11:28:58.280 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.ProviderGetDeviceInfoRequest { sequenceNumber = 276 deviceGroup = 3 enumerateRegisterableDevices = true } 18053: Jul 14 11:28:58.283 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.ProviderGetDeviceInfoResponse { sequenceNumber = 276 enumerationHandle = 4 } 18054: Jul 14 11:28:58.285 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetDeviceInfoFetchRequest { sequenceNumber = 277 enumerationHandle = 4 count = 100 type = 2 } 18055: Jul 14 11:28:58.296 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetDeviceInfoFetchResponse { sequenceNumber = 277 info = null more = false } 18056: Jul 14 11:28:58.298 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.GetDeviceInfoCloseRequest { sequenceNumber = 278 enumerationHandle = 4 } 18057: Jul 14 11:28:58.507 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetDeviceInfoCloseResponse { sequenceNumber = 278 } 18058: Jul 14 11:28:58.508 EDT %JTAPI-MISC-7-UNK:Provider "(P1-site1cue)" changing state to IN_SERVICE 18059: Jul 14 11:28:58.509 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue)[ProviderRetryThread] (P1-site1cue) Request: getObservers 18060: Jul 14 11:28:58.510 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue) ProvInServiceEv [#684] 18061: Jul 14 11:28:58.511 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.SubsystemJTAPI$ProviderObserver@107836e4] ObserverProxy.queueEvents: queuing asynchronously 18062: Jul 14 11:28:58.511 EDT %JTAPI-MISC-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.SubsystemJTAPI$ProviderObserver@107836e4): queuing com.cisco.jtapi.JtapiProviderEventSet 18063: Jul 14 11:28:58.512 EDT %JTAPI-JTAPIIMPL-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.SubsystemJTAPI$ProviderObserver@107836e4): delivering JPES[1] 18064: Jul 14 11:28:58.513 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.SubsystemJTAPI$ProviderObserver@107836e4] ObserverProxy.deliverEvents() 18065: Jul 14 11:28:58.517 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.SubsystemJTAPI$ProviderObserver@107836e4] ObserverProxy.deliverEvents() completed 18066: Jul 14 11:28:58.522 EDT %JTAPI-CTI-7-UNK:(P1-14.80.227.127) reopening device (P1-site1cue) CUE_SIte1_GMS(0,0) 18067: Jul 14 11:28:58.525 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceOpenRequest { sequenceNumber = 279 deviceName = CUE_SIte1_GMS filter = com.cisco.cti.protocol.DeviceEventFilter { deviceModeChanged = false keyPressed = false displayChanged = false startTransmission = true stopTransmission = true startReception = true stopReception = true softKeyPressed = false deviceData = true } disableAutoRecovery = false } 18068: Jul 14 11:28:58.544 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.DeviceRegisteredEvent { eventSequence = 280 deviceInfo = com.cisco.cti.protocol.DeviceInfo { name = CUE_SIte1_GMS type = 73 allowsRegistration = true } loginAllowed = false loginUserID = controllable = true reason = 0 } 18069: Jul 14 11:28:58.545 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.DeviceRegisteredEvent 18070: Jul 14 11:28:58.546 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.DeviceRegisteredEvent[280] 18071: Jul 14 11:28:58.546 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) Received DeviceRegisteredEvent 18072: Jul 14 11:28:59.303 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceOpenResponse { sequenceNumber = 279 callManagerID = 16777227 deviceID = 33 } 18073: Jul 14 11:28:59.306 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) DeviceMap: opening device "CUE_SIte1_GMS" 18074: Jul 14 11:28:59.314 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) DeviceLineUpdateThread: queuing com.cisco.cti.client.implementation.Device 18075: Jul 14 11:28:59.315 EDT %JTAPI-CTi.protocol.DeviceGetLineInfoRequest { sequenceNumber = 280 deviceName = CUE_SIte1_GMS } 18077: Jul 14 11:28:59.325 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) CUE_SIte1_GMS(16777227,33) reopening line 28111(0,0) 18078: Jul 14 11:28:59.328 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.LineOpenRequest { sequenceNumber = 281 deviceName = CUE_SIte1_GMS lineName = 28111 filter = com.cisco.cti.protocol.LineEventFilter { callStateChanged = true dtmf = true ring = false toneChanged = false globalCallHandleChanged = true openReceiveChannel = false partyInfoChanged = true bExistingCallEvent = true bNewCallEvent = true bLineCfwdAllStatus = true } disableAutoRecovery = false } 18079: Jul 14 11:28:59.305 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.DeviceInServiceEvent { eventSequence = 281 deviceCallManagerID = 16777227 deviceID = 33 } 18080: Jul 14 11:28:59.330 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.DeviceInServiceEvent 18081: Jul 14 11:28:59.331 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.DeviceInServiceEvent[281] 18082: Jul 14 11:28:59.332 EDT %JTAPI-JTAPIIMPL-7-UNK:(P1-site1cue) Terminal "CUE_SIte1_GMS" in service 18083: Jul 14 11:28:59.333 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue) [CUE_SIte1_GMS] CiscoTermInServiceEv [#685] 18084: Jul 14 11:28:59.334 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 280 enumerationHandle = 12 } 18085: Jul 14 11:28:59.336 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 282 enumerationHandle = 12 count = 10 } 18086: Jul 14 11:28:59.362 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.LineOpenResponse { sequenceNumber = 281 callManagerID = 16777227 lineID = 33 } 18087: Jul 14 11:28:59.364 EDT %JTAPI-CTI-7-UNK:(P1-14.80.227.127) reopening device (P1-site1cue) CUE_Site1_AA(0,0) 18088: Jul 14 11:28:59.367 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceOpenRequest { sequenceNumber = 283 deviceName = CUE_Site1_AA filter = com.cisco.cti.protocol.DeviceEventFilter { deviceModeChanged = false keyPressed = false featureButtonPressed = false lampModeChanged = false ringModeChanged = false displayChanged = false startTransmission = true stopTransmission = true startReception = true stopReception = true softKeyPressed = false deviceData = true } dilse } 18089: Jul 14 11:28:59.371 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.LineInServiceEvent { eventSequence = 282 lineCallManagerID = 16777227 lineID = 33 } 18090: Jul 14 11:28:59.371 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.LineInServiceEvent 18091: Jul 14 11:28:59.372 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.LineInServiceEvent[282] 18092: Jul 14 11:28:59.373 EDT %JTAPI-CTI-7-UNK:(P1-site1cue){Line:28111(16777227,33)} LineInServiceEvent 18093: Jul 14 11:28:59.374 EDT %JTAPI-JTAPIIMPL-7-UNK:(P1-site1cue) Address "28111" in service 18094: Jul 14 11:28:59.374 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue) [28111] CiscoAddrInServiceEv [#686] 18095: Jul 14 11:28:59.375 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@6d8576e6] ObserverProxy.queueEvents: queuing asynchronously 18096: Jul 14 11:28:59.376 EDT %JTAPI-MISC-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@6d8576e6): queuing com.cisco.jtapi.JtapiAddressEventSet 18097: Jul 14 11:28:59.377 EDT %JTAPI-JTAPIIMPL-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@6d8576e6): delivering JAES[1] 18098: Jul 14 11:28:59.378 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@6d8576e6] ObserverProxy.deliverEvents() 18099: Jul 14 11:28:59.391 EDT %JTAPI-JTAPIIMPL-7-UNK:[com.cisco.wf.subsyscompleted 18100: Jul 14 11:28:59.403 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 282 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28111 permanentLineID = 632514620 }] more = false } 18101: Jul 14 11:28:59.405 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 284 enumerationHandle = 12 } 18102: Jul 14 11:28:59.408 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.DeviceRegisteredEvent { eventSequence = 283 deviceInfo = com.cisco.cti.protocol.DeviceInfo { name = CUE_Site1_AA type = 73 allowsRegistration = true } loginAllowed = false loginUserID = controllable = true reason = 0 } 18103: Jul 14 11:28:59.409 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.DeviceRegisteredEvent 18104: Jul 14 11:28:59.410 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.DeviceRegisteredEvent[283] 18105: Jul 14 11:28:59.411 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) Received DeviceRegisteredEvent 18106: Jul 14 11:28:59.412 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceOpenResponse { sequenceNumber = 283 callManagerID = 16777227 deviceID = 34 } 18107: Jul 14 11:28:59.414 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.DeviceInServiceEvent { eventSequence = 284 deviceCallManagerID = 16777227 deviceID = 34 } 18108: Jul 14 11:28:59.416 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) DeviceMap: opening device "CUE_Site1_AA" 18109: Jul 14 11:28:59.417 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) DeviceLineUpdateThread: queuing com.cisco.cti.client.implementation.Device 18110: Jul 14 11:28:59.418 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) CUE_Site1_AA(16777227,34) reopening line 28100(0,0) 18111: Jul 14 11:28:59.420 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.LineOpenRequest { sequenceNumber = 285 deviceName = CUE_Site1_AA lineName = 28100 filter = com.cisco.cti.protocol.LineEventFilter { callStateChanged = true dtmf = true ring = false toneChanged = false globalCallHandleChanged = true openReceiveChannel = false partyInfoChanged = true bExistingCallEvent = true bNewCallEvent = true bLineCfwdAllStatus = true } disableAutoRecovery = false } 18112: Jul 14 11:28:59.422 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.DeviceInServiceEvent 18113: Jul 14 11:28:59.423 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.proto 18115: Jul 14 11:28:59.425 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue) [CUE_Site1_AA] CiscoTermInServiceEv [#687] 18116: Jul 14 11:28:59.428 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 284 } 18117: Jul 14 11:28:59.429 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) CUE_SIte1_GMS(16777227,33) refreshing lines: previous=1 current=1 created=0 removed=0 18118: Jul 14 11:28:59.430 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) CUE_Site1_AA(16777227,34) updating lines 18119: Jul 14 11:28:59.431 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 286 deviceName = CUE_Site1_AA } 18120: Jul 14 11:28:59.434 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.LineOpenResponse { sequenceNumber = 285 callManagerID = 16777227 lineID = 34 } 18121: Jul 14 11:28:59.436 EDT %JTAPI-CTI-7-UNK:(P1-14.80.227.127) reopening device (P1-site1cue) cue_site1_p08(0,0) 18122: Jul 14 11:28:59.436 EDT %JTAPI-CTIIMPL-7-UNK:(P1-site1cue) cue_site1_p08(0,0) Device is not Opened previously, not attempting to open 18123: Jul 14 11:28:59.437 EDT %JTAPI-CTI-7-UNK:(P1-14.80.227.127) reopening device (P1-site1cue) CUE_Site1_VM(0,0) 18124: Jul 14 11:28:59.439 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceOpenRequest { sequenceNumber = 287 deviceName = CUE_Site1_VM filter ssed = false lampModeChanged = false ringModeChanged = false displayChanged = false startTransmission = true stopTransmission = true startReception = true stopReception = true softKeyPressed = false deviceData = true } disableAutoRecovery = false } 18125: Jul 14 11:28:59.442 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.LineInServiceEvent { eventSequence = 285 lineCallManagerID = 16777227 lineID = 34 } 18126: Jul 14 11:28:59.443 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.LineInServiceEvent 18127: Jul 14 11:28:59.444 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.LineInServiceEvent[285] 18128: Jul 14 11:28:59.445 EDT %JTAPI-CTI-7-UNK:(P1-site1cue){Line:28100(16777227,34)} LineInServiceEvent 18129: Jul 14 11:28:59.446 EDT %JTAPI-JTAPIIMPL-7-UNK:(P1-site1cue) Address "28100" in service 18130: Jul 14 11:28:59.447 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue) [28100] CiscoAddrInServiceEv [#688] 18131: Jul 14 11:28:59.448 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@3f0ab6e7] ObserverProxy.queueEvents: queuing asynchronously 18132: Jul 14 11:28:59.448 EDT %JTAPI-MISC-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@3f0ab6e7): queuing com.cisco.jtapi.JtapiAddressEventSet 18133: Jul 14 11:28:59.449 EDT %JTAPI-JTAPIIMPL-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@3f0ab6e7): delivering JAES[1] 18134: Jul 14 11:28:59.450 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@3f0ab6e7] ObserverProxy.deliverEvents() 18135: Jul 14 11:28:59.468 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@3f0ab6e7] ObserverProxy.deliverEvents() completed 18136: Jul 14 11:28:59.475 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 286 enumerationHandle = 13 } 18137: Jul 14 11:28:59.476 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 288 enumerationHandle = 13 count = 10 } 18138: Jul 14 11:28:59.481 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.DeviceRegisteredEvent { eventSequence = 286 deviceInfo = com.cisco.cti.protocol.DeviceInfo { name = CUE_Site1_VM type = 73 allowsRegistration = true } loginAllowed = false loginUserID = controllable = true reason = 0 } 18139: Jul 14 11:28:59.482 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.DeviceRegisteredEvent 18140: Jul 14 11:28:59.483 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.DeviceRegisteredEvent[286] 18141: Jul 14 11:28:59.484 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) Received DeviceRegisteredEvent 18142: Jul 14 11:28:59.705 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceOpenResponse { sequenceNumber = 287 callManagerID = 16777227 deviceID = 35 } 18143: Jul 14 11:28:59.707 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) DeviceMap: opening device "CUE_Site1_VM" 18144: Jul 14 11:28:59.708 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) DeviceLineUpdateThread: queuing com.cisco.cti.client.implementation.Device 18145: Jul 14 11:28:59.709 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) CUE_Site1_VM(16777227,35) reopening line 28000(0,0) 18146: Jul 14 11:28:59.711 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.LineOpenRequest { sequenceNumber = 289 deviceName = CUE_Site1_VM lineName = 28000 filter = com.cisco.cti.protocol.LineEventFilter { callStateChanged = true dtmf = true ring = false toneChanged = false globalCallHandleChanged = true openReceiveChannel = false partyInfoChanged = true bExistingCallEvent = true bNewCallEvent = true bLineCfwdAllStatus = true } disableAutoRecovery = false } 18147: Jul 14 11:28:59.714 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.DeviceInServiceEvent { eventSequ 18149: Jul 14 11:28:59.716 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.DeviceInServiceEvent[287] 18150: Jul 14 11:28:59.718 EDT %JTAPI-JTAPIIMPL-7-UNK:(P1-site1cue) Terminal "CUE_Site1_VM" in service 18151: Jul 14 11:28:59.718 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue) [CUE_Site1_VM] CiscoTermInServiceEv [#689] 18152: Jul 14 11:28:59.720 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 288 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28100 permanentLineID = 117519949 }] more = false } 18153: Jul 14 11:28:59.722 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 290 enumerationHandle = 13 } 18154: Jul 14 11:28:59.724 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.LineOpenResponse { sequenceNumber = 289 callManagerID = 16777227 lineID = 35 } 18155: Jul 14 11:28:59.726 EDT %JTAPI-CTI-7-UNK:(P1-14.80.227.127) reopening device (P1-site1cue) cue_site1_p07(0,0) 18156: Jul 14 11:28:59.726 EDT %JTAPI-CTIIMPL-7-UNK:(P1-site1cue) cue_site1_p07(0,0) Device is not Opened previously, not attempting to open 18157: Jul 14 11:28:59.727 EDT %JTAPI-CTI-7-UNK:(P1-14.80.227.127) reopening device (P1-site1cue) cue_site1_p06(0,0) 18158: Jul 14 11:28:59.728 EDT %JTAPI-CTIIMPL-7-UNK:(P1-site1cue) cue_site1_p06(0,0) Device is not Opened previously, not attempting to open 18159: Jul 14 11:28:59.728 EDT %JTAPI-CTI-7-UNK:(P1-14.80.227.127) reopening device (P1-site1cue) cue_site1_p05(0,0) 18160: Jul 14 11:28:59.729 EDT %JTAPI-CTIIMPL-7-UNK:(P1-site1cue) cue_site1_p05(0,0) Device is not Opened previously, not attempting to open 18161: Jul 14 11:28:59.729 EDT %JTAPI-CTI-7-UNK:(P1-14.80.227.127) reopening device (P1-site1cue) cue_site1_p04(0,0) 18162: Jul 14 11:28:59.733 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceRegisterDeviceRequest { sequenceNumber = 291 deviceName = cue_site1_p04 ipAddr = 1802113708 rtpPortNumber = 16384 mediaSpecificationTimeout = 0 mediaCaps = 2@[ com.cisco.cti.protocol.MediaCapability { payloadCapability = 4 maxFramesPerPacket = 30 bitRate = 1 }, com.cisco.cti.protocol.MediaCapability { payloadCapability = 2 maxFramesPerPacket = 30 bitRate = 1 }] filter = com.cisco.cti.protocol.DeviceEventFilter { deviceModeChanged = false keyPressed = false featureButtonPressed = false lampModeChanged = false ringModeChanged = false displayChanged = false startTransmission = true stopTransmission = true startReception = true stopReception = true softKeyPressed = false deviceData 163: Jul 14 11:28:59.737 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.LineInServiceEvent { eventSequence = 288 lineCallManagerID = 16777227 lineID = 35 } 18164: Jul 14 11:28:59.737 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.LineInServiceEvent 18165: Jul 14 11:28:59.739 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.LineInServiceEvent[288] 18166: Jul 14 11:28:59.739 EDT %JTAPI-CTI-7-UNK:(P1-site1cue){Line:28000(16777227,35)} LineInServiceEvent 18167: Jul 14 11:28:59.740 EDT %JTAPI-JTAPIIMPL-7-UNK:(P1-site1cue) Address "28000" in service 18168: Jul 14 11:28:59.741 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue) [28000] CiscoAddrInServiceEv [#690] 18169: Jul 14 11:28:59.741 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@40b3b6e1] ObserverProxy.queueEvents: queuing asynchronously 18170: Jul 14 11:28:59.742 EDT %JTAPI-MISC-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@40b3b6e1): queuing com.cisco.jtapi.JtapiAddressEventSet 18171: Jul 14 11:28:59.744 EDT %JTAPI-JTAPIIMPL-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@40b3b6e1): delivering JAES[1] 18172: Jul 14 11:28:59.744 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@40b3b6e1] ObserverProxy.deliverEvents() 18173: Jul 14 11:28:59.760 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.T 18174: Jul 14 11:28:59.768 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 290 } 18175: Jul 14 11:28:59.769 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) CUE_Site1_AA(16777227,34) refreshing lines: previous=1 current=1 created=0 removed=0 18176: Jul 14 11:28:59.770 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) CUE_Site1_VM(16777227,35) updating lines 18177: Jul 14 11:28:59.771 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 292 deviceName = CUE_Site1_VM } 18178: Jul 14 11:28:59.775 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.DeviceRegisteredEvent { eventSequence = 289 deviceInfo = com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p04 type = 72 allowsRegistration = true } loginAllowed = false loginUserID = controllable = true reason = 0 } 18179: Jul 14 11:28:59.776 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.DeviceRegisteredEvent 18180: Jul 14 11:28:59.777 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.DeviceRegisteredEvent[289] 18181: Jul 14 11:28:59.778 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) Received DeviceRegisteredEvent 18182: Jul 14 11:28:59.780 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceRegisterDeviceResponse { sequenceNumber = 291 callManagerID = 16777227 deviceID = 36 deviceInfo = com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p04 type = 72 allowsRegistration = true } } 18183: Jul 14 11:28:59.781 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) DeviceMap: opening device "cue_site1_p04" 18184: Jul 14 11:28:59.782 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) DeviceLineUpdateThread: queuing com.cisco.cti.client.implementation.Device 18185: Jul 14 11:28:59.783 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p04(16777227,36) reopening line 28004(0,0) 18186: Jul 14 11:28:59.785 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.LineOpenRequest { sequenceNumber = 293 deviceName = cue_site1_p04 lineName = 28004 filter = com.cisco.cti.protocol.LineEventFilter { callStateChanged = true dtmf = true ring = false toneChanged = false globalCallHandleChanged = true openReceiveChannel = false partyInfoChanged = true bExistingCallEvent = true bNewCallEvent = true bLineCfwdAllStatus = true } disableAutoRecovery = false } 18187: Jul 14 11:28:59.789 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.DeviceInServiceEvent { eventSequence = 290 deviceCallManagerID = 16777227 deviceID cti.protocol.DeviceInServiceEvent 18189: Jul 14 11:28:59.790 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.DeviceInServiceEvent[290] 18190: Jul 14 11:28:59.791 EDT %JTAPI-JTAPIIMPL-7-UNK:(P1-site1cue) Terminal "cue_site1_p04" in service 18191: Jul 14 11:28:59.792 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue) [cue_site1_p04] CiscoTermInServiceEv [#691] 18192: Jul 14 11:28:59.794 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 292 enumerationHandle = 14 } 18193: Jul 14 11:28:59.796 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 294 enumerationHandle = 14 count = 10 } 18194: Jul 14 11:28:59.799 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.LineOpenResponse { sequenceNumber = 293 callManagerID = 16777227 lineID = 36 } 18195: Jul 14 11:28:59.800 EDT %JTAPI-CTI-7-UNK:(P1-14.80.227.127) reopening device (P1-site1cue) cue_site1_p03(0,0) 18196: Jul 14 11:28:59.803 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceRegisterDeviceRequest { sequenceNumber = 295 deviceName = cue_site1_p03 ipAddr = 1802113708 rtpPortNumber = 16386 mediaSpecificationTimeout = 0 mediaCaps = 2@[ com.cisco.cti.ability { payloadCapability = 2 maxFramesPerPacket = 30 bitRate = 1 }] filter = com.cisco.cti.protocol.DeviceEventFilter { deviceModeChanged = false keyPressed = false featureButtonPressed = false lampModeChanged = false ringModeChanged = false displayChanged = false startTransmission = true stopTransmission = true startReception = true stopReception = true softKeyPressed = false deviceData = true } disableAutoRecovery = false } 18197: Jul 14 11:28:59.807 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.LineInServiceEvent { eventSequence = 291 lineCallManagerID = 16777227 lineID = 36 } 18198: Jul 14 11:28:59.808 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.LineInServiceEvent 18199: Jul 14 11:28:59.809 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.LineInServiceEvent[291] 18200: Jul 14 11:28:59.810 EDT %JTAPI-CTI-7-UNK:(P1-site1cue){Line:28004(16777227,36)} LineInServiceEvent 18201: Jul 14 11:28:59.810 EDT %JTAPI-JTAPIIMPL-7-UNK:(P1-site1cue) Address "28004" in service 18202: Jul 14 11:28:59.811 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue) [28004] CiscoAddrInServiceEv [#692] 18203: Jul 14 11:28:59.812 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@3928f6e1] ObserverProxy.queueEvents: queuing asynchronously 18204: Jul 14 11:28:59.812 EDT %JTAPI-MISC-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@3928f6e1): queuing com.cisco.jtapi.JtapiAddressEventSet 18205: Jul 14 11:28:59.813 EDT %JTAPI-JTAPIIMPL-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@3928f6e1): delivering JAES[1] 18206: Jul 14 11:28:59.814 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@3928f6e1] ObserverProxy.deliverEvents() 18207: Jul 14 11:28:59.948 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@3928f6e1] ObserverProxy.deliverEvents() completed 18208: Jul 14 11:29:00.057 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 294 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28000 permanentLineID = 1978608865 }] more = false } 18209: Jul 14 11:29:00.059 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 296 enumerationHandle = 14 } 18210: Jul 14 11:29:00.062 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.DeviceRegisteredEvent { eventSequence = 292 deviceInfo = com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p03 type = 72 owsRegistration = true } loginAllowed = false loginUserID = controllable = true reason = 0 } 18211: Jul 14 11:29:00.063 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.DeviceRegisteredEvent 18212: Jul 14 11:29:00.064 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.DeviceRegisteredEvent[292] 18213: Jul 14 11:29:00.065 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) Received DeviceRegisteredEvent 18214: Jul 14 11:29:00.067 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceRegisterDeviceResponse { sequenceNumber = 295 callManagerID = 16777227 deviceID = 37 deviceInfo = com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p03 type = 72 allowsRegistration = true } } 18215: Jul 14 11:29:00.068 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) DeviceMap: opening device "cue_site1_p03" 18216: Jul 14 11:29:00.069 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) DeviceLineUpdateThread: queuing com.cisco.cti.client.implementation.Device 18217: Jul 14 11:29:00.070 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p03 (16777227,37) reopening line 28003(0,0) 18218: Jul 14 11:29:00.072 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.LineOpenRequest { sequenceNumber = 297 deviceName = cue_site1_p03 lineName = 28003 filter = com.cisco.cti.protocol.LineEventFilter { callS partyInfoChanged = true bExistingCallEvent = true bNewCallEvent = true bLineCfwdAllStatus = true } disableAutoRecovery = false } 18219: Jul 14 11:29:00.096 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.DeviceInServiceEvent { eventSequence = 293 deviceCallManagerID = 16777227 deviceID = 37 } 18220: Jul 14 11:29:00.097 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.DeviceInServiceEvent 18221: Jul 14 11:29:00.098 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.DeviceInServiceEvent[293] 18222: Jul 14 11:29:00.098 EDT %JTAPI-JTAPIIMPL-7-UNK:(P1-site1cue) Terminal "cue_site1_p03" in service 18223: Jul 14 11:29:00.099 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue) [cue_site1_p03] CiscoTermInServiceEv [#693] 18224: Jul 14 11:29:00.101 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 296 } 18225: Jul 14 11:29:00.102 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) CUE_Site1_VM(16777227,35) refreshing lines: previous=1 current=1 created=0 removed=0 18226: Jul 14 11:29:00.103 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p04(16777227,36) updating lines 18227: Jul 14 11:29:00.104 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 298 deviceName = cue_site1_p04 } 18228: Jul 14 11:29:00.107 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.LineOpenResponse { sequenceNumber = 297 callManagerID = 16777227 lineID = 37 } 18229: Jul 14 11:29:00.108 EDT %JTAPI-CTI-7-UNK:(P1-14.80.227.127) reopening device (P1-site1cue) cue_site1_p02(0,0) 18230: Jul 14 11:29:00.112 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceRegisterDeviceRequest { sequenceNumber = 299 deviceName = cue_site1_p02 ipAddr = 1802113708 rtpPortNumber = 16388 mediaSpecificationTimeout = 0 mediaCaps = 2@[ com.cisco.cti.protocol.MediaCapability { payloadCapability = 4 maxFramesPerPacket = 30 bitRate = 1 }, com.cisco.cti.protocol.MediaCapability { payloadCapability = 2 maxFramesPerPacket = 30 bitRate = 1 }] filter = com.cisco.cti.protocol.DeviceEventFilter { deviceModeChanged = false keyPressed = false featureButtonPressed = false lampModeChanged = false ringModeChanged = false displayChanged = false startTransmission = true stopTransmission = true startReception = true stopReception = true softKeyPressed = false deviceData = true } disableAutoRecovery = false } 18231: Jul 14 11:29:00.116 EDT %JTAPI-PROTOCOL-7-UNK:(P1-1 294 lineCallManagerID = 16777227 lineID = 37 } 18232: Jul 14 11:29:00.117 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.LineInServiceEvent 18233: Jul 14 11:29:00.118 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.LineInServiceEvent[294] 18234: Jul 14 11:29:00.119 EDT %JTAPI-CTI-7-UNK:(P1-site1cue){Line:28003(16777227,37)} LineInServiceEvent 18235: Jul 14 11:29:00.120 EDT %JTAPI-JTAPIIMPL-7-UNK:(P1-site1cue) Address "28003" in service 18236: Jul 14 11:29:00.120 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue) [28003] CiscoAddrInServiceEv [#694] 18237: Jul 14 11:29:00.121 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@2f3a76e1] ObserverProxy.queueEvents: queuing asynchronously 18238: Jul 14 11:29:00.122 EDT %JTAPI-MISC-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@2f3a76e1): queuing com.cisco.jtapi.JtapiAddressEventSet 18239: Jul 14 11:29:00.123 EDT %JTAPI-JTAPIIMPL-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@2f3a76e1): delivering JAES[1] 18240: Jul 14 11:29:00.123 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@2f3a76e1] ObserverProxy.deliverEvents() 18241: Jul 14 11:29:00.139 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@2f3a76e1] ObserverProxy.deliverEvents() completed 18242: Jul 14 11:29:00.141 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227ceNumber = 298 enumerationHandle = 15 } 18243: Jul 14 11:29:00.142 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 300 enumerationHandle = 15 count = 10 } 18244: Jul 14 11:29:00.147 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.DeviceRegisteredEvent { eventSequence = 295 deviceInfo = com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p02 type = 72 allowsRegistration = true } loginAllowed = false loginUserID = controllable = true reason = 0 } 18245: Jul 14 11:29:00.147 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.DeviceRegisteredEvent 18246: Jul 14 11:29:00.148 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.DeviceRegisteredEvent[295] 18247: Jul 14 11:29:00.149 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) Received DeviceRegisteredEvent 18248: Jul 14 11:29:00.151 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceRegisterDeviceResponse { sequenceNumber = 299 callManagerID = 16777227 deviceID = 38 deviceInfo = com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p02 type = 72 allowsRegistration = true } } 18249: Jul 14 11:29:00.152 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) DeviceMap: opening device "cue_site1_p02" 18250: Jul 14 11:29:00.154 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) DeviceLineUpdateThread: queuing com.cisco.cti.client.implementation.Device 18251: Jul 14 11:29:00.155 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p02(16777227,38) reopening line 28002(0,0) 18252: Jul 14 11:29:00.157 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.LineOpenRequest { sequenceNumber = 301 deviceName = cue_site1_p02 lineName = 28002 filter = com.cisco.cti.protocol.LineEventFilter { callStateChanged = true dtmf = true ring = false toneChanged = false globalCallHandleChanged = true openReceiveChannel = false partyInfoChanged = true bExistingCallEvent = true bNewCallEvent = true bLineCfwdAllStatus = true } disableAutoRecovery = false } 18253: Jul 14 11:29:00.161 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.DeviceInServiceEvent { eventSequence = 296 deviceCallManagerID = 16777227 deviceID = 38 } 18254: Jul 14 11:29:00.161 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.DeviceInServiceEvent 18255: Jul 14 11:29:00.162 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.DeviceInServiceEvent[296] 18256: Jul 14 11:29:00.163 EDT %JTAPI-JTAPIIMPL-7-UNKscoTermInServiceEv [#695] 18258: Jul 14 11:29:00.166 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 300 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28004 permanentLineID = 1897211172 }] more = false } 18259: Jul 14 11:29:00.188 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 302 enumerationHandle = 15 } 18260: Jul 14 11:29:00.192 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.LineOpenResponse { sequenceNumber = 301 callManagerID = 16777227 lineID = 38 } 18261: Jul 14 11:29:00.193 EDT %JTAPI-CTI-7-UNK:(P1-14.80.227.127) reopening device (P1-site1cue) cue_site1_p01(0,0) 18262: Jul 14 11:29:00.197 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [ProviderRetryThread] sending: com.cisco.cti.protocol.DeviceRegisterDeviceRequest { sequenceNumber = 303 deviceName = cue_site1_p01 ipAddr = 1802113708 rtpPortNumber = 16390 mediaSpecificationTimeout = 0 mediaCaps = 2@[ com.cisco.cti.protocol.MediaCapability { payloadCapability = 4 maxFramesPerPacket = 30 bitRate = 1 }, com.cisco.cti.protocol.MediaCapability { payloadCapability = 2 maxFramesPerPacket = 30 bitRate = 1 }] filter false featureButtonPressed = false lampModeChanged = false ringModeChanged = false displayChanged = false startTransmission = true stopTransmission = true startReception = true stopReception = true softKeyPressed = false deviceData = true } disableAutoRecovery = false } 18263: Jul 14 11:29:00.202 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.LineInServiceEvent { eventSequence = 297 lineCallManagerID = 16777227 lineID = 38 } 18264: Jul 14 11:29:00.202 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.LineInServiceEvent 18265: Jul 14 11:29:00.204 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.LineInServiceEvent[297] 18266: Jul 14 11:29:00.204 EDT %JTAPI-CTI-7-UNK:(P1-site1cue){Line:28002(16777227,38)} LineInServiceEvent 18267: Jul 14 11:29:00.205 EDT %JTAPI-JTAPIIMPL-7-UNK:(P1-site1cue) Address "28002" in service 18268: Jul 14 11:29:00.206 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue) [28002] CiscoAddrInServiceEv [#696] 18269: Jul 14 11:29:00.207 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@6d4a36e0] ObserverProxy.queueEvents: queuing asynchronously 18270: Jul 14 11:29:00.207 EDT %JTAPI-MISC-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@6d4a36e0): queuing com.cisco.jtapi.JtapiAddressEventSet 18271: Jul 14 11:29:00.208 EDT %JTAPI-JTAPIIMPL-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@6d4a36e0): delivering JAES[1] 18272: Jul 14 11:29:00.209 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@6d4a36e0] ObserverProxy.deliverEvents() 18273: Jul 14 11:29:00.218 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@6d4a36e0] ObserverProxy.deliverEvents() completed 18274: Jul 14 11:29:00.220 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 302 } 18275: Jul 14 11:29:00.222 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p04(16777227,36) refreshing lines: previous=1 current=1 created=0 removed=0 18276: Jul 14 11:29:00.223 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p03(16777227,37) updating lines 18277: Jul 14 11:29:00.224 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 304 deviceName = cue_site1_p03 } 18278: Jul 14 11:29:00.231 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue)[Thread-37][28002]Request: setMessageWaiting ( 2104,true ) 18279: Jul 14 11:29:00.232 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [Thread-37] sending: com.cisco.cti.protocol.LineSetMessageWaitingRequest { sequenceNumber = 305 lineCallManagerID = 16777227 lineID = 38 lineName = 2104 lampMode = 2 } 1828PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.DeviceRegisteredEvent { eventSequence = 298 deviceInfo = com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p01 type = 72 allowsRegistration = true } loginAllowed = false loginUserID = controllable = true reason = 0 } 18281: Jul 14 11:29:00.237 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.DeviceRegisteredEvent 18282: Jul 14 11:29:00.238 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.DeviceRegisteredEvent[298] 18283: Jul 14 11:29:00.238 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) Received DeviceRegisteredEvent 18284: Jul 14 11:29:00.240 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceRegisterDeviceResponse { sequenceNumber = 303 callManagerID = 16777227 deviceID = 39 deviceInfo = com.cisco.cti.protocol.DeviceInfo { name = cue_site1_p01 type = 72 allowsRegistration = true } } 18285: Jul 14 11:29:00.242 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) DeviceMap: opening device "cue_site1_p01" 18286: Jul 14 11:29:00.242 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) DeviceLineUpdateThread: queuing com.cisco.cti.client.implementation.Device 18287: Jul 14 11:29:00.244 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p01(16777227,39) reopening line 28001(0,0) 18288: Jul 14 11:29:00.246 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227. sequenceNumber = 306 deviceName = cue_site1_p01 lineName = 28001 filter = com.cisco.cti.protocol.LineEventFilter { callStateChanged = true dtmf = true ring = false toneChanged = false globalCallHandleChanged = true openReceiveChannel = false partyInfoChanged = true bExistingCallEvent = true bNewCallEvent = true bLineCfwdAllStatus = true } disableAutoRecovery = false } 18289: Jul 14 11:29:00.249 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.DeviceInServiceEvent { eventSequence = 299 deviceCallManagerID = 16777227 deviceID = 39 } 18290: Jul 14 11:29:00.250 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.DeviceInServiceEvent 18291: Jul 14 11:29:00.251 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.DeviceInServiceEvent[299] 18292: Jul 14 11:29:00.252 EDT %JTAPI-JTAPIIMPL-7-UNK:(P1-site1cue) Terminal "cue_site1_p01" in service 18293: Jul 14 11:29:00.253 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue) [cue_site1_p01] CiscoTermInServiceEv [#697] 18294: Jul 14 11:29:00.255 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 304 enumerationHandle = 16 } 18295: Jul 14 11:29:00.268 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 307 enumerationHandle = 16 count = 10 } 18296: Jul 14 11:29:00.271 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.LineSetMessageWaitingResponse { sequenceNumber = 305 } 18297: Jul 14 11:29:00.290 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.LineOpenResponse { sequenceNumber = 306 callManagerID = 16777227 lineID = 39 } 18298: Jul 14 11:29:00.291 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) ProviderRetryThread stopping retries 18299: Jul 14 11:29:00.292 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) ProviderRetryThread waiting until notified 18300: Jul 14 11:29:00.294 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Event: com.cisco.cti.protocol.LineInServiceEvent { eventSequence = 300 lineCallManagerID = 16777227 lineID = 39 } 18301: Jul 14 11:29:00.294 EDT %JTAPI-MISC-7-UNK:(P1-14.80.227.127) EventThread: queuing com.cisco.cti.protocol.LineInServiceEvent 18302: Jul 14 11:29:00.295 EDT %JTAPI-CTIIMPL-7-UNK:(P1-14.80.227.127) EventThread handling event com.cisco.cti.protocol.LineInServiceEvent[300] 18303: Jul 14 11:29:00.296 EDT %JTAPI-CTI-7-UNK:(P1-site1cue){Line:28001(16777227,39)} LineInServiceEvent 18304: Jul 14 11:29:00.297 EDT %JTAPI-JTAPIIMPL-7-UNK:(P1-site1cue) Address "28001" in service 18305: Jul 14 11:29:00.298 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue) [28001] CiscoDT %JTAPI-MISC-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@324e36e0): queuing com.cisco.jtapi.JtapiAddressEventSet 18308: Jul 14 11:29:00.300 EDT %JTAPI-JTAPIIMPL-7-UNK:ObserverThread (com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@324e36e0): delivering JAES[1] 18309: Jul 14 11:29:00.301 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@324e36e0] ObserverProxy.deliverEvents() 18310: Jul 14 11:29:00.327 EDT %JTAPI-JTAPIIMPL-7-UNK: [com.cisco.wf.subsystems.jtapi.TAPIPortGroup$ServiceAddressObserver@324e36e0] ObserverProxy.deliverEvents() completed 18311: Jul 14 11:29:00.376 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 307 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28003 permanentLineID = 2109152574 }] more = false } 18312: Jul 14 11:29:00.377 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 308 enumerationHandle = 16 } 18313: Jul 14 11:29:00.381 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 308 } 18314: Jul 14 11:29:00.382 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p03(16777227,37) refreshing lines: previous=1 current=1 created=0 removed=0 18315: Jul 14 11:29:00.383 EDT %JTAPI-CTI-7-UNK EDT %JTAPI-PROTOCOL-7-UNK: (P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 309 deviceName = cue_site1_p02 } 18317: Jul 14 11:29:00.387 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 309 enumerationHandle = 17 } 18318: Jul 14 11:29:00.389 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 310 enumerationHandle = 17 count = 10 } 18319: Jul 14 11:29:00.397 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 310 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28002 permanentLineID = 1035863534 }] more = false } 18320: Jul 14 11:29:00.398 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 311 enumerationHandle = 17 } 18321: Jul 14 11:29:00.403 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 311 } 18322: Jul 14 11:29:00.405 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p02(16777227,38) refreshing lines: previous=1 current=1 created=0 removed=0 18323: Jul 14 11:29:00.405 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) cue_site1_p01(16777227,39) updating lines 18324: Jul 14 11:29:00.406 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.DeviceGetLineInfoRequest { sequenceNumber = 312 deviceName = cue_site1_p01 } 18325: Jul 14 11:29:00.409 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.DeviceGetLineInfoResponse { sequenceNumber = 312 enumerationHandle = 18 } 18326: Jul 14 11:29:00.411 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoFetchRequest { sequenceNumber = 313 enumerationHandle = 18 count = 10 } 18327: Jul 14 11:29:00.419 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse { sequenceNumber = 313 info = 1@[ com.cisco.cti.protocol.LineInfo { name = 28001 permanentLineID = 1084634008 }] more = false } 18328: Jul 14 11:29:00.476 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [(P1-14.80.227.127) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest { sequenceNumber = 314 enumerationHandle = 18 } 18329: Jul 14 11:29:00.480 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse { sequenceNumber = 314 } 18330: Jul 14 11:29:00.521 EDT %JTAPI-CTI-7-UNK:(P1-site1cue) 18331: Jul 14 11:29:01.514 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue)[Thread-36][28001] Request: setMessageWaiting ( 2104,true ) 18332: Jul 14 11:29:01.516 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [Thread-36] sending: com.cisco.cti.protocol.LineSetMessageWaitingRequest { sequenceNumber = 315 lineCallManagerID = 16777227 lineID = 39 lineName = 2104 lampMode = 2 } 18333: Jul 14 11:29:01.520 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.LineSetMessageWaitingResponse { sequenceNumber = 315 } 18334: Jul 14 11:29:02.807 EDT %JTAPI-JTAPI-7-UNK:(P1-site1cue)[Thread-37][28001] Request: setMessageWaiting ( 2103,false ) 18335: Jul 14 11:29:02.808 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [Thread-37] sending: com.cisco.cti.protocol.LineSetMessageWaitingRequest { sequenceNumber = 316 lineCallManagerID = 16777227 lineID = 39 lineName = 2103 lampMode = 1 } 18336: Jul 14 11:29:02.815 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received Response: com.cisco.cti.protocol.LineSetMessageWaitingResponse { sequenceNumber = 316 } 18337: Jul 14 11:29:26.129 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received server Heartbeat: com.cisco.cti.protocol.Heartbeat { } 18338: Jul 14 11:29:41.158 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [HeartbeatSendThread] sending: com.cisco.cti.protocol.Heartbeat { } 18339: Jul 14 11:29:56.473 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received server Heartbeat: com.cisco.cti.protocol } 18340: Jul 14 11:30:11.480 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [HeartbeatSendThread] sending: com.cisco.cti.protocol.Heartbeat { } 18341: Jul 14 11:30:26.172 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) received server Heartbeat: com.cisco.cti.protocol.Heartbeat { } 18342: Jul 14 11:30:41.503 EDT %JTAPI-PROTOCOL-7-UNK:(P1-14.80.227.127) [HeartbeatSendThread] sending: com.cisco.cti.protocol.Heartbeat { }

常规MWI和语音邮件跟踪

除了MWI概述一节中提及的集成问题外，还可以使用跟踪设备对系统中的交付和MWI事件进行故障排除。这通常属于一般语音邮件故障排除的类别。但是，由于这些问题经常重叠，因此最好指出一些基本问题。

本部分提供了trace voicemail all命令的示例。呼叫被发送到用户11044，并被转接到语音邮件。至少，您应该发出trace voicemail vmxl all命令和trace voicemail mwi all命令，以执行此操作。

注：用户按2将留言标记为紧急。本示例指示的MWI事件实际发生在信令之后。SIP/JTAPI信号出现，然后打印此消息以通知您其成功。

注意：如果同时有多个呼叫，则有一个呼叫ID可帮助跟踪特定呼叫。在这种情况下，呼叫ID为0x000000037e11d669。如果这是Cisco CallManager Express集成系统，您还应发出trace ccn stacksip dbug命令。此命令在输入数字时以及断开连接和发生其他事件时显示得更清楚。

cue-3660-41a>show trace buffer long Press <CTRL-C> to exit... 5047 07/15 13:33:44.198 voicemail ldap "getUserByPhoneNo" 11044 5047 07/15 13:33:44.200 voicemail ldap "getUserByPhoneNo: userDn." /sw/local/users/user3 5047 07/15 13:33:44.200 voicemail ldap 0 getAttributeValue: /sw/local/users/user3/Language/preferredLanguage 5047 07/15 13:33:44.201 voicemail ldap 0 getAttributeValue: /sw/local/users/user3/TelephoneNumbers/primaryExtension 5047 07/15 13:33:44.202 voicemail database 0 Got connection: 1, inUse: 1, active: 3 5047 07/15 13:33:44.202 voicemail database "SQL: " select mailboxid from vm_mbxusers where owner=true and userdn='/sw/local/users/user3'; 5047 07/15 13:33:44.204 voicemail database "Database query results" PERSONAL_00000000000000000000003 5047 07/15 13:33:44.204 voicemail database 0 Freed connection: 1, inUse: 0, active: 3 5047 07/15 13:33:44.255 voicemail database 0 Got connection: 2, inUse: 1, active: 3 5047 07/15 13:33:44.255 voicemail database "SQL: " 0x000000037e11d669 select mailboxid from vm_mbxusers where owner=true and userdn='/sw/local/users/user3'; 5047 07/15 13:33:44.257 voicemail database "Database query results" 0x000000037e11d669 PERSONAL_00000000000000000000003 5047 07/15 13:33:44.258 voicemail database "SQL: " 0x000000037e11d669 select distinct vm_mbxusers.mailboxid, orphanedtime from vm_mbxusers, vm_mailbox where vm_mailbox.mailboxid=vm_mbxusers.mailboxid and (userdn='/sw/local/users/user3') and orphanedtime=0 and owner=false; 5047 07/15 13:33:44.265 voicemail database 0 Freed connection: 2, inUse: 0, active: 3 18885 07/15 13:33:44.279 voicemail ldap "getSpokenNameByName: userDn." /sw/local/users/user3 18885 07/15 13:33:44.279 voicemail ldap "normalizeDN" /sw/local/users/user3 18885 07/15 13:33:44.279 voicemail ldap "getSpokenName: dn." uid=user3,ou=users, ou=branch123,o=cisco.com 18885 07/15 13:33:44.292 voicemail database 0 Got connection: 0, inUse: 1, active: 3 18885 07/15 13:33:44.293 voicemail database "SQL: " 0x000000037e11d669 select greetingid,greetingtype,messagelength,messagesize,greetingoid from vm_greeting where greetingtype=10 and mailboxid='PERSONAL_00000000000000000000003'; 18885 07/15 13:33:44.296 voicemail database 0 Freed connection: 0, inUse: 0, active: 3 1989 07/15 13:33:44.324 voicemail vxml "Sorry. Extension" 0x000000037e11d669 AvPHGreetENU021.wav 1989 07/15 13:33:44.334 voicemail vxml 0 0x000000037e11d669 11044 1989 07/15 13:33:44.334 voicemail vxml "is not available." 0x000000037e11d669 AvSubGreetingsENU018.wav 1989 07/15 13:33:44.348 voicemail vxml "You may record your message at the tone. When you are finished, press #" 0x000000037e11d669 AvSubSendMsgENU050.wav 2043 07/15 13:33:51.757 voicemail agc "AGC processing buffer" 8160 0 2043 07/15 13:33:52.777 voicemail agc "AGC processing buffer" 8160 0 2043 07/15 13:33:53.797 voicemail agc "AGC processing buffer" 8160 0 2043 07/15 13:33:54.817 voicemail agc "AGC processing buffer" 8160 0 2043 07/15 13:33:55.837 voicemail agc "AGC processing buffer" 8160 0 2043 07/15 13:33:56.257 voicemail agc "AGC processing buffer" 8160 0 1989 07/15 13:33:56.627 voicemail vxml "To send this message with normal priority, press 1. To send this message with urgent priority, press 2." 0x000000037e11d669 AvPHGreetENU002.wav 1989 07/15 13:33:56.627 voicemail vxml "To listen to your message, press 3. To re-record it, press 4." 0x000000037e11d669 AvAesopCustomENU004.wav 1989 07/15 13:33:56.632 voicemail vxml "To cancel press 6" 0x000000037e11d669 AvPHGreetENU403.wav 1989 07/15 13:34:03.395 voicemail vxml "callerMsgRecord.record_message.action" 0x000000037e11d669 2 18885 07/15 13:34:03.402 voicemail ldap "getUserByPhoneNo" undefined 18885 07/15 13:34:03.407 voicemail ldap "getUserByPhoneNo: No entry found." 18885 07/15 13:34:03.407 voicemail message "Creating Message" 1089912843407_0 18885 07/15 13:34:03.407 voicemail message "Message Length" 5398, Message Size: 44218 18885 07/15 13:34:03.407 voicemail mailbox "Sending message(s) from" 0x000000037e11d669 /sw/local/users/user3 18885 07/15 13:34:03.407 voicemail mailbox "Sending message to" 0x000000037e11d669 11044 18885 07/15 13:34:03.408 voicemail database 0 Got connection: 1, inUse: 1, active: 3 18885 07/15 13:34:03.408 voicemail mailbox "Message received" 0x000000037e11d669 PERSONAL_00000000000000000000003,1089912843407_0 18885 07/15 13:34:03.408 voicemail database "SQL: " 0x000000037e11d669 select count (messageid) from vm_message where messageid='1089912843407_0'; 18885 07/15 13:34:03.413 voicemail database "Database query results" 0x000000037e11d669 0 18885 07/15 13:34:03.413 voicemail database "SQL: " 0x000000037e11d669 update vm_message set messageid='1089912843407_0',messagetype=1,sender='Unknown', urgent=true,private=false,attachedmsgid=null where messageId='OID_16650'; 18885 07/15 13:34:03.559 voicemail database "SQL: " 0x000000037e11d669 insert into vm_usermsg values('PERSONAL_00000000000000000000003', '1089912843407_0',1,1089912843407); 18885 07/15 13:34:03.564 voicemail database "SQL: " 0x000000037e11d669 select totalmessagetime from vm_mailbox where mailboxid='PERSONAL_00000000000000000000003' for update; 18885 07/15 13:34:03.566 voicemail database "Database query results" 0x000000037e11d669 28061 18885 07/15 13:34:03.567 voicemail database "SQL: " 0x000000037e11d669 update vm_mailbox set totalmessagetime=33459 where mailboxid='PERSONAL_00000000000000000000003'; 18885 07/15 13:34:03.570 voicemail database "Commiting transaction" 0x000000037e11d669 18885 07/15 13:34:03.601 voicemail ldap 0 getAttributeValue: /sw/local/users/user3/TelephoneNumbers/primaryExtension 18885 07/15 13:34:03.601 voicemail mwi "setMessageWaiting" 0x000000037e11d669 11044,true 18885 07/15 13:34:03.602 voicemail mwi " job state" adding job 1677 07/15 13:34:03.602 voicemail mwi " job state" http://localhost:8080/mwiapp?extn=11044&state=1 18885 07/15 13:34:03.677 voicemail database 0 Freed connection: 1, inUse: 0, active: 3 1989 07/15 13:34:03.688 voicemail vxml "Thank you. Your message has been sent." 0x000000037e11d669 AvPHGreetENU008.wav 1989 07/15 13:34:03.700 voicemail "Hello, Unity-lite messaging system. If you have a mailbox in this system press '*', Otherwise please hold for an operator." 0x000000037e11d669 AvAesopCustomENU001.wav 1989 07/15 13:34:07.756 voicemail vxml 0 0x000000037e11d669 TIMEOUT 1989 07/15 13:34:07.757 voicemail vxml 0 0x000000037e11d669 TIMEOUT

相关信息

在Cisco Unity Connection 8.x中设置电话视图

Cisco CallManager Express 3.1系统管理员指南

Cisco Unity Express 2.3 安装和升级指南

适用于Cisco CallManager的Cisco Unity Express GUI管理员指南，版本2.1

语音技术支持

语音和统一通信产品支持

技术支持和文档 - Cisco Systems

Revision History

Revision	Publish Date	Comments
1.0	08-Feb-2012	Initial Release

排除Unity Express MWI故障

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MWI概述

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如何对Cisco CallManager Express系统进行故障排除

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常规MWI和语音邮件跟踪

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