识别上下文在UCCX的服务状态

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已更新: 2018 年 10 月 11 日

文档 ID:213809

关于翻译

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思科采用人工翻译与机器翻译相结合的方式将此文档翻译成不同语言，希望全球的用户都能通过各自的语言得到支持性的内容。请注意：即使是最好的机器翻译，其准确度也不及专业翻译人员的水平。 Cisco Systems, Inc. 对于翻译的准确性不承担任何责任，并建议您总是参考英文原始文档（已提供链接）。

Introduction

Prerequisites

Requirements

Components Used

背景信息

上下文服务状态

上下文在维护性的服务状态

上下文从API的服务状态

上下文服务状态在SocialMiner

Introduction

此条款描述如何识别上下文服务(CS)状态和可能的选项检查CS组件的状况在统一的Contact Center Express (UCCX)和SocialMiner (SM)的。

贡献用Jayant Suneja， Cisco工程和德里克约翰逊， Cisco TAC工程师。

Prerequisites

Requirements

Cisco 建议您了解以下主题：

UCCX管理
SocialMiner管理
上下文服务

Components Used

本文档中的信息基于以下软件版本：

UCCX 11.6
SocialMiner 11.6

Note:SocialMiner是一个可选的组件和没要求为上下文服务。

The information in this document was created from the devices in a specific lab environment.All of the devices used in this document started with a cleared (default) configuration.如果您的网络实际，请保证您了解所有命令的潜在影响。

背景信息

上下文服务在网云存储客户数据并且允许在UCCX解决方案的代理程序能存储和使用从网云的数据。

上下文服务状态

上下文在维护性的服务状态

CS的状态是可用的在统一的CCX维护性页。首先请选择工具，然后上下文服务状态。

此表描述在此上下文服务状态接口显示的不同的值：

字段	值
组件	这显示特定CS组件的名字：UCCX/SocialMiner/Finesse
状态	注册：CS注册没有注册：CS没有注册未知：显示，当组件不可及的也不下降终止：组件终止了由于某个问题。请使用初始化按钮在战场下重初始化组件。
状态	联机：显示，当CS是注册的NO-连接：显示，当CS没有注册时或代理不是被配置的READY对寄存器：显示，当配置代理或外部连接
模式	实验室：此模式用于测试，开发和调试上下文服务生产：此模式，当您配置在您的应用程序NA时的上下文服务使用：显示，当状态未注册或未知模式可以再按乒乓键在实验室和生产之间。首先请选择系统然后选择系统参数

连接没有显示，当没有配置时代理，一个不正确代理配置的状态，或者没有从UCCX系统的互联网连通性。CS要求UCCX有公共互联网连接。当UCCX系统没有外部连接时，此镜像显示一个示例状态：

在http代理的配置以后，表示所有组件的状况更改准备注册系统当前有从UCCX正确地配置的外部连接。当公共互联网连接是可用的时，此镜像显示系统的状况：

选择在精良管理页面和寄存器CS的寄存器。此镜像表示，状态和状态更改了到注册和联机：

上下文从API的服务状态

为了获得每个CS组件的状况的一个详细的汇总， UCCX 11.6提供一Java Application Programming Interface (API)。此API调用连接器的getstatus方法返回该Javascript对象符号(JSON)的回应每个组件提供详细资料。点击在CS维护性页提供的导出选项并且下载JSON回应文件。此镜像显示导出选项的位置：

这是为UCCX组件返回的示例JSON回应，当CS脱机时：

UCCX:uccx116j1.cisco.com = {"status":{"overallStatus":"OFFLINE","successfulUpgradeCount":0,"failureUpgradeCount":0},
"config":{"staticSdkVersion":"2.0.3","extensionSdkVersion":"2.0.3-10673","state":"UNREGISTERED"},
"services":[{"name":"ccfs","url":"ccfs.ciscoccservice.com","ping":{"status":"NOT_REACHABLE","latency":0}}],
"timeStamp":"2017-08-07T06:19:32.500Z"}

此表在描述显示的可能的值JSON回应领域：

部分	字段	值
状态	overallStatus	联机–，如果有连接数据集，并且连接器注册(请参阅设置状态) 脱机–连接数据或连接器没有注册
设置	状态	未注册–初始状态在初始化前注册–成功注册(通过对init()方法的呼叫) 终止–毁坏连接(通过呼叫与destroy()方法)
服务	ping.status	连接其余API呼叫的HTTP回应状态码
服务	状态	初始化–初始化的KMS 没初始化–没初始化的KMS

当所有组件注册并且有状态的联机时，这是JSON输出的示例。此示例可以为比较被参考，当有CS显示一个无效状态的所有问题时：

FMC:uccx116j1.cisco.com = {"status":{"overallStatus":"ONLINE","successfulUpgradeCount":1,"failureUpgradeCount":0},"config":{"appType":"ccx","orgId":"4a6ac8c5-66f5-42b9-8245-7af90eeac12c","uuid":"d86a8f22-c918-4648-9a07-5fe55728b990","staticSdkVersion":"2.0.3","extensionSdkVersion":"2.0.4-10710","proxy":"http://proxy-wsa.esl.cisco.com:80","type":"cs_mgmt","state":"REGISTERED"},"services":[{"name":"fms","url":"hercules-a.wbx2.com","lastSuccessfulHeartBeatTime":"2017-08-07 22:24:31.942","ping":{"status":"200","latency":2031}}],"timeStamp":"2017-08-07T16:54:54.118Z"}

UCCX:uccx116j1.cisco.com = {"status":{"overallStatus":"ONLINE","successfulUpgradeCount":1,"failureUpgradeCount":0},"config":{"appType":"ccx","orgId":"4a6ac8c5-66f5-42b9-8245-7af90eeac12c","uuid":"d86a8f22-c918-4648-9a07-5fe55728b990","staticSdkVersion":"2.0.3","extensionSdkVersion":"2.0.4-10710","proxy":"http://proxy-wsa.esl.cisco.com:80","enabledFeatures":[{"name":"KMS_ENCRYPTION_KEY"}],"type":"cs_context","state":"REGISTERED","labMode":false,"requestTimeout":5000,"tcpTimeout":10000,"maxRetries":1,"cluster":{"clusterId":"4750a37e-2a5a-4825-a301-30252c100288","clusterName":"ccx-context-15DBD8FE18B"}},"services":[{"name":"kms","url":"encryption-a.wbx2.com","ping":{"status":"200","latency":1196},"state":"INITIALIZED"},{"name":"fms","url":"hercules-a.wbx2.com","lastSuccessfulHeartBeatTime":"2017-08-07 22:24:46.016","ping":{"status":"200","latency":1059}},{"name":"ci","url":"idbroker.webex.com","ping":{"status":"200","latency":1092}},{"name":"context","url":"context-service.produs1.ciscoccservice.com","ping":{"status":"200","latency":1185}},{"name":"dictionary","url":"dictionary.produs1.ciscoccservice.com","ping":{"status":"200","latency":1180}},{"name":"ccfs","url":"ccfs.ciscoccservice.com","ping":{"status":"200","latency":1170}},{"name":"discovery","url":"discovery1.produs.ciscoccservice.com","ping":{"status":"200","latency":1214}}],"timeStamp":"2017-08-07T16:55:01.528Z"}

UCCX:uccx116j2.cisco.com = {"status":{"overallStatus":"ONLINE","successfulUpgradeCount":1,"failureUpgradeCount":0},"config":{"appType":"ccx","orgId":"4a6ac8c5-66f5-42b9-8245-7af90eeac12c","uuid":"d86a8f22-c918-4648-9a07-5fe55728b990","staticSdkVersion":"2.0.3","extensionSdkVersion":"2.0.4-10710","proxy":"http://proxy-wsa.esl.cisco.com:80","enabledFeatures":[{"name":"KMS_ENCRYPTION_KEY"}],"type":"cs_context","state":"REGISTERED","labMode":false,"requestTimeout":5000,"tcpTimeout":10000,"maxRetries":1,"cluster":{"clusterId":"4750a37e-2a5a-4825-a301-30252c100288","clusterName":"ccx-context-15DBD8FE18B"}},"services":[{"name":"kms","url":"encryption-a.wbx2.com","ping":{"status":"200","latency":1290},"state":"INITIALIZED"},{"name":"fms","url":"hercules-a.wbx2.com","lastSuccessfulHeartBeatTime":"2017-08-07 22:24:50.224","ping":{"status":"200","latency":1121}},{"name":"ci","url":"idbroker.webex.com","ping":{"status":"200","latency":1067}},{"name":"context","url":"context-service.produs1.ciscoccservice.com","ping":{"status":"200","latency":1168}},{"name":"dictionary","url":"dictionary.produs1.ciscoccservice.com","ping":{"status":"200","latency":1225}},{"name":"ccfs","url":"ccfs.ciscoccservice.com","ping":{"status":"200","latency":1230}},{"name":"discovery","url":"discovery1.produs.ciscoccservice.com","ping":{"status":"200","latency":1166}}],"timeStamp":"2017-08-07T16:55:01.582Z"}

SocialMiner:sm116.aru.com = {"status":{"overallStatus":"ONLINE","successfulUpgradeCount":1,"failureUpgradeCount":0},"config":{"appType":"ccx","orgId":"4a6ac8c5-66f5-42b9-8245-7af90eeac12c","uuid":"d86a8f22-c918-4648-9a07-5fe55728b990","staticSdkVersion":"2.0.3","extensionSdkVersion":"2.0.4-10710","proxy":"http://proxy-wsa.esl.cisco.com:80","enabledFeatures":[{"name":"KMS_ENCRYPTION_KEY"}],"type":"cs_context","state":"REGISTERED","labMode":false,"requestTimeout":5000,"tcpTimeout":10000,"maxRetries":1,"cluster":{"clusterId":"4750a37e-2a5a-4825-a301-30252c100288","clusterName":"ccx-context-15DBD8FE18B"}},"services":[{"name":"kms","url":"encryption-a.wbx2.com","ping":{"status":"200","latency":1254},"state":"INITIALIZED"},{"name":"fms","url":"hercules-a.wbx2.com","lastSuccessfulHeartBeatTime":"2017-08-07 22:24:39.628","ping":{"status":"200","latency":1127}},{"name":"ci","url":"idbroker.webex.com","ping":{"status":"200","latency":1028}},{"name":"context","url":"context-service.produs1.ciscoccservice.com","ping":{"status":"200","latency":1175}},{"name":"dictionary","url":"dictionary.produs1.ciscoccservice.com","ping":{"status":"200","latency":1174}},{"name":"ccfs","url":"ccfs.ciscoccservice.com","ping":{"status":"200","latency":1128}},{"name":"discovery","url":"discovery1.produs.ciscoccservice.com","ping":{"status":"200","latency":1179}}],"timeStamp":"2017-08-07T16:55:01.589Z"}

Finesse:uccx116j1.cisco.com = {"status":{"overallStatus":"ONLINE","successfulUpgradeCount":1,"failureUpgradeCount":0},"config":{"appType":"ccx","orgId":"4a6ac8c5-66f5-42b9-8245-7af90eeac12c","uuid":"d86a8f22-c918-4648-9a07-5fe55728b990","staticSdkVersion":"2.0.3","extensionSdkVersion":"2.0.4-10710","proxy":"http:\/\/proxy-wsa.esl.cisco.com:80","enabledFeatures":[{"name":"KMS_ENCRYPTION_KEY"}],"type":"cs_context","state":"REGISTERED","labMode":false,"requestTimeout":5000,"tcpTimeout":10000,"maxRetries":1,"cluster":{"clusterId":"4750a37e-2a5a-4825-a301-30252c100288","clusterName":"ccx-context-15DBD8FE18B"}},"services":[{"name":"kms","url":"encryption-a.wbx2.com","ping":{"status":"200","latency":1123},"state":"INITIALIZED"},{"name":"fms","url":"hercules-a.wbx2.com","lastSuccessfulHeartBeatTime":"2017-08-07 22:24:52.328","ping":{"status":"200","latency":1149}},{"name":"ci","url":"idbroker.webex.com","ping":{"status":"200","latency":1085}},{"name":"context","url":"context-service.produs1.ciscoccservice.com","ping":{"status":"200","latency":1168}},{"name":"dictionary","url":"dictionary.produs1.ciscoccservice.com","ping":{"status":"200","latency":1181}},{"name":"ccfs","url":"ccfs.ciscoccservice.com","ping":{"status":"200","latency":1171}},{"name":"discovery","url":"discovery1.produs.ciscoccservice.com","ping":{"status":"200","latency":1136}}],"timeStamp":"2017-08-07T16:55:02.099Z"}

Finesse:uccx116j2.cisco.com = {"status":{"overallStatus":"ONLINE","successfulUpgradeCount":1,"failureUpgradeCount":0},"config":{"appType":"ccx","orgId":"4a6ac8c5-66f5-42b9-8245-7af90eeac12c","uuid":"d86a8f22-c918-4648-9a07-5fe55728b990","staticSdkVersion":"2.0.3","extensionSdkVersion":"2.0.4-10710","proxy":"http:\/\/proxy-wsa.esl.cisco.com:80","enabledFeatures":[{"name":"KMS_ENCRYPTION_KEY"}],"type":"cs_context","state":"REGISTERED","labMode":false,"requestTimeout":5000,"tcpTimeout":10000,"maxRetries":1,"cluster":{"clusterId":"4750a37e-2a5a-4825-a301-30252c100288","clusterName":"ccx-context-15DBD8FE18B"}},"services":[{"name":"kms","url":"encryption-a.wbx2.com","ping":{"status":"200","latency":1196},"state":"INITIALIZED"},{"name":"fms","url":"hercules-a.wbx2.com","lastSuccessfulHeartBeatTime":"2017-08-07 22:24:51.027","ping":{"status":"200","latency":1210}},{"name":"ci","url":"idbroker.webex.com","ping":{"status":"200","latency":1032}},{"name":"context","url":"context-service.produs1.ciscoccservice.com","ping":{"status":"200","latency":1168}},{"name":"dictionary","url":"dictionary.produs1.ciscoccservice.com","ping":{"status":"200","latency":1189}},{"name":"ccfs","url":"ccfs.ciscoccservice.com","ping":{"status":"200","latency":1207}},{"name":"discovery","url":"discovery1.produs.ciscoccservice.com","ping":{"status":"200","latency":1251}}],"timeStamp":"2017-08-07T16:55:02.457Z"}

此JSON输出是，当连接器初始化时，并且包括此信息：

总体状态(当前确定根据连接器状态)
静态和扩展名(软件开发工具) SDK瓶子版本
连接器类型以其当前状态
当前安全信道状态(活动，没初始化，错误)若有，
升级计数
升级状态
前个心跳线时间戳
服务URL
代理信息，如果配置代理
若有配置对象
对多种核心服务的连接状态

上下文服务状态在SocialMiner

API在陈述与SM的上下文业务集成状态的SocialMiner (SM) 11.6介绍。请使用一个浏览器连接到您的SocialMiner服务器的此位置： <SM-IP> ：<port>/ccp-webapp/ccp/serviceability/contextServiceStatus

在CS注册后，这是从SocialMiner的一输出示例: ：

{"status":{"overallStatus":"ONLINE","successfulUpgradeCount":1,"failureUpgradeCount":0},"config":{"appType":"ccx","orgId":"4a6ac8c5-66f5-42b9-8245-7af90eeac12c","uuid":"0ff304fa-7ce6-470d-9fcb-f83266a06f35","staticSdkVersion":"2.0.3","extensionSdkVersion":"2.0.4-10710","proxy":"http://proxy-wsa.esl.cisco.com:80","enabledFeatures":[{"name":"KMS_ENCRYPTION_KEY"}],"type":"cs_context","state":"REGISTERED","labMode":false,"requestTimeout":5000,"tcpTimeout":10000,"maxRetries":1,"cluster":{"clusterId":"065cce61-79de-4173-87f3-fd6fff30da11","clusterName":"ccx-context-15DC0905FC4"}},"services":[{"name":"kms","url":"encryption-a.wbx2.com","ping":{"status":"200","latency":1132},"state":"INITIALIZED"},{"name":"fms","url":"hercules-a.wbx2.com","lastSuccessfulHeartBeatTime":"2017-08-10 13:40:36.905","ping":{"status":"200","latency":1236}},{"name":"ci","url":"idbroker.webex.com","ping":{"status":"200","latency":975}},{"name":"context","url":"context-service.produs1.ciscoccservice.com","ping":{"status":"200","latency":1273}},{"name":"dictionary","url":"dictionary.produs1.ciscoccservice.com","ping":{"status":"200","latency":1228}},{"name":"ccfs","url":"ccfs.ciscoccservice.com","ping":{"status":"200","latency":1500}},{"name":"discovery","url":"discovery1.produs.ciscoccservice.com","ping":{"status":"200","latency":1191}}],"timeStamp":"2017-08-10T08:10:43.983Z"}

如果上下文服务注册，并且SM能建立与有效属性的连接，此API的回应包含属性“overallStatus”与“联机”值。

如果上下文服务不是启用的或SM未能建立连接，除联机之外，属性overallStatus有值。

当CS没有登记SM时，这是示例回应：

{"status":{"overallStatus":"OFFLINE","successfulUpgradeCount":2,"failureUpgradeCount":0},"config":{"staticSdkVersion":"2.0.3","extensionSdkVersion":"2.0.4-10712","proxy":"http://proxy-wsa.esl.cisco.com:80","state":"STOPPED"},"services":[],"timeStamp":"2017-08-11T06:11:38.086Z"}

这推断步骤识别上下文服务状态。

由思科工程师提供

Jayant Suneja
Cisco工程
Derek Johnson
Cisco TAC工程师

识别上下文在UCCX的服务状态

下载选项

关于此翻译

Contents

Introduction

Prerequisites

Requirements

Components Used

背景信息

上下文服务状态

上下文在维护性的服务状态

上下文从API的服务状态

上下文服务状态在SocialMiner

由思科工程师提供

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