思科套装联络中心企业版 10.5(3)

产品手册

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• Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
• Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

生命周期终止和销售终止通知

English

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 28-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

问题信息通告（Field Notice）

• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023

安全公告、响应和通知

• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

版本说明

思科套装联络中心企业版 10.5(3)

• Release Notes for Cisco Packaged Contact Center Enterprise Release 10.5(3) 06-Dec-2016

配置示例和技术说明

• 与Okta身份供应商的联系中心SSO 07-Nov-2017
• 了解PCCE命令执行窗格 22-Apr-2020
• 在CCE 12.6解决方案中实施CA签名证书 19-Sep-2023
• 在PCCE 12.5上配置CVP智能许可证并排除故障 06-May-2021
• 在PCCE上配置FTP服务器 22-Apr-2020
• 将第三方小工具和用户界面集成到PCCE 22-Apr-2020
• 配置PCCE出站选项 — 在传输到代理进行SIP时禁用回铃 30-May-2017

配置指南

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 13-Dec-2018

故障排除技术说明

• ADFS/IdS故障排除和常见问题 19-Sep-2016
• PCCE解决方案中的Exchange自签名证书 14-Jul-2022
• 包的联络中心企业(PCCE)在VM主机屏幕的11.5配置错误 25-May-2017
• 在CCE中设置跟踪和收集日志 31-Aug-2022
• 增强联系中心UCCE/PCCE的数据库性能 30-Jan-2023
• 对显示不同步的SPOG上的CVP进行故障排除 27-May-2020
• 排除CVP 12.5和PCCE 12.0之间的证书交换故障 21-Apr-2020
• 排除PCCE 12.0 SPOG文件传输故障 27-May-2020
• 排除PCCE故障 — 如何在资产页面中恢复Finesse和CUIC的FQDN 20-Jan-2021
• 排除PCCE无法连接到A侧或B侧VMware ESXi主机的故障 08-May-2019
• 配置PCCE本地授权 21-Apr-2020