思科套装联络中心企业版 10.5(2)

产品手册

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• Cisco Contact Center Enterprise 12.6 Data Sheet 14-May-2021
• Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

生命周期终止和销售终止通知

English

• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

French - Canadian

• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016

问题信息通告（Field Notice）

• Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client 27-Jan-2016

安全公告、响应和通知

• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

版本说明

思科套装联络中心企业版 10.5(2)

• Release Notes for Cisco Packaged Contact Center Enterprise Release 10.5(2) 17-Sep-2015

配置示例和技术说明

• 与Okta身份供应商的联系中心SSO 07-Nov-2017
• 了解PCCE命令执行窗格 22-Apr-2020
• 在PCCE 12.5上配置CVP智能许可证并排除故障 06-May-2021
• 配置Cisco身份服务的标识供应商能启用SSO 24-Apr-2020
• 配置PCCE去话选项-禁用回铃，当调用到SIP的代理程序 30-May-2017
• 配置在PCCE的FTP服务器 22-Apr-2020
• 集成第三方小配件和用户界面到PCCE 22-Apr-2020

配置指南

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018

故障排除技术说明

• ADFS/IdS故障排除和常见问题 19-Sep-2016
• 包的联络中心企业(PCCE)在VM主机屏幕的11.5配置错误 25-May-2017
• 在CCE解决方案中实施CA签名证书 29-Sep-2020
• 在PCCE解决方案的Exchange自签名证书 21-Apr-2020
• 排除PCCE故障 — 如何在资产页面中恢复Finesse和CUIC的FQDN 20-Jan-2021
• 排除故障PCCE 12.0 SPOG文件传输失败 27-May-2020
• 排除故障在CVP 12.5和PCCE 12.0之间的证书Exchange 21-Apr-2020
• 排除故障在显示不同步的SPOG的CVP 27-May-2020
• 排除无法的PCCE故障连接到SideA或SideB Vmware ESXi主机 08-May-2019
• 配置PCCE本地授权 21-Apr-2020