Cisco Unified Contact Center Domain Manager

Data sheets e informações sobre o produto

Data sheets

• Cisco Contact Center Enterprise 12.0 Product Line Data Sheet 16-Dec-2019

Notificações de fim de vida útil e vendas

• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020

Avisos de segurança

Consultorias, respostas e avisos de segurança

• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 21-Dec-2023
• Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability 12-Jan-2022
• Vulnerabilities in Apache Log4j Library Affecting Cisco Products: December 2021 10-Dec-2021

Field Notices

• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014

Referência

Informação

• Open Source Used in Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

Referências Técnicas

• Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)
• Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 2 MB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 20-Nov-2017 (PDF - 929 KB)
• Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 2 MB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 946 KB)
• Security Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 971 KB)
• Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 2 MB)

Instalação e atualização

Guias de Instalação e Atualização

• Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 05-Jan-2023 (PDF - 1 MB)
• Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 05-Jan-2023 (PDF - 1 MB)
• Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 1 MB)
• Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

Manutenção e operação

Guias de Manutenção e Funcionamento

• Administration Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 1022 KB)
• Administration Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 25-Jan-2023 (PDF - 1 MB)
• Administration Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 25-Jan-2023 (PDF - 1 MB)
• Administration Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 25-Jan-2023 (PDF - 1 MB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 3 MB)
• Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 971 KB)
• Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 1000 KB)
• Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 3 MB)
• Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 20-Nov-2017 (PDF - 1000 KB)
• Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 969 KB)

Guias para o Usuário Final

• User Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 22-Jan-2020 (PDF - 1 MB)
• User Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 1 MB)
• User Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 1 MB)
• User Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

Solução de Problemas

Notas Técnicas de Troubleshooting

• Understand the Impact of Apache Log4j Vulnerability in Cisco Contact Center Solution 14-Jan-2022
• Simplifique a seleção de recursos por meio de pastas e regras de prefixo 14-Jul-2020

Material

Folhetos

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022