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Business Critical Services

Discover the power of analytics-driven guidance to create resilient, adaptive, and transformative IT environments, anywhere.

What is Business Critical Services?

Business Critical Services (BCS) lets you harness the power of Cisco’s Collaborative Intelligence, which combines technology experts with machine learning and artificial intelligence.

Achieve your business outcomes faster. Join forces with Cisco experts on BCS Pathfinder to crush downtime and navigate technology transitions. Play now.


Guidance throughout the technology lifecycle

Best practices at every step from evaluation through transformation

Continuous engagement

Proactive expert recommendations powered by data-driven insights

Value for key IT roles

Services that guide all your IT teams: Architects, Engineers, NetOps, SecOps

Expert views

IDC White paper for Network Operations

Meet Business Challenges Head-On with a New Approach to Network Operations.

Download now

IDC White paper for Security Operations

Enabling the Next-Generation Security Operations Model.

Download now

Join us for a live webinar with IDC on July 9

Learn how to build Secure, Resilient, and Transformative IT with Next-Generation Operating Models and Solutions.

Register now

De-Risk IT with Machine Learning

Learn how to use predictive insights and analytics to prevent outages and innovate with less risk.

View webinar

Hear from
our leaders

Introducing BCS Blogs

A monthly opportunity to hear Cisco CX leaders share their vision for the future.

This month’s blog:

Why It’s Time for Enterprise Architects to Evolve.

Read latest blog

It’s time for action

Cisco CX Let's Go experience is live

Plan your next steps, explore helpful videos, connect with experts and start your pathway to success with the help of CX!

Let’s Go

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