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Business Critical Services

Create a resilient, adaptive, and transformative IT environment, anywhere, with less risk and a bigger return on your investment.

What is Business Critical Services?

Business Critical Services (BCS) lets you harness the power of Cisco’s Collaborative Intelligence, which combines technology experts with machine learning and artificial intelligence to achieve business outcomes faster.




Guidance throughout the technology lifecycle

Best practices at every step from evaluation through transformation

Continuous engagement

Proactive expert recommendations powered by data-driven insights

Value for key IT roles

Services for all your IT teams: Architects, Engineers, NetOps, SecOps, DevOps

CX Pathfinder for BCS

What is your IT risk factor? Find out how quickly you can see a return on your Cisco investment, while reducing cost and risk.

Cisco BCS TrekMaster

Discover a year's worth of IT value in just ten minutes

Business Resiliency

Create a distributed work model for the future. Take advantage of our expertise, best practises, and Ask-the-Expert webinars to accelerate business resiliency.

Expert Views

IDC White paper for Network Operations

Meet Business Challenges Head-On with a New Approach to Network Operations.

IDC White paper for Security Operations

Enabling the Next-Generation Security Operations Model.

Woolworths teams with Cisco CX

Woolworths transformed the customer experience while optimizing its own processes, scaling Wi-Fi to more than 1,000 stores per year and increased software compliance by 45%.

Build Secure, Resilient, and Transformative IT

Watch this on-demand webinar with guest speakers from IDC on how to build secure, resilient and transformative IT with next-generation solutions.

Hear from our leaders

Introducing BCS Blogs, a monthly opportunity to hear Cisco CX leaders share their vision for the future.

This month’s blog

Looking for IT expertise? Start with these 3 criteria. Written by Chris Rittler.

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