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Customers are evolving

They are immersed, they are connected, they are digital 24/7. How you connect with them could make all the difference. It’s time to get to know the consumer of the future.

Customers expect more from retailers

Consumers are more digitally savvy than ever before. They’re more connected than ever before. You need to meet them where they live – in the digital – and arm you staff with the know-how and technology to deliver experiences that delight.


  • of customers would pay more for a better experience.


  • of consumers want a totally personalized experience in exchange for their data.


  • of customers think they know more than store associates.

The Truth About Online Shoppers

A new generation of consumers is changing the way we have to approach retail experiences. People no longer “go shopping” – they “are shopping” all the time. What does this mean for your digital retail experience? KPMG has a few ideas you might just love.

Digital Transformation for retail

If you’re ready to transform your retail business into a more digital-first, customer-centric experience, we can help. This free eBook will guide you through your first steps toward digital transformation.

It’s Time for Digital Transformation

Create the Ultimate Customer Experience

To create brand loyalty, you need to start with experiences that delight. From free Wi-Fi to hyperpersonalization, discover how to transform your retail experience for the today’s digital-ready consumers.