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SMB Digital Maturity Index

The four stages of SMB digital transformation

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Cisco 2020 APAC SMB Digital Maturity Study

Check out the new 2020 Digital Maturity Study and learn how digitalization of SMBs could add as much as US$3.1 Trillion to Asia Pacific’s GDP by 2024.

The Cisco SMB APAC Digital Maturity Index is jointly developed with IDC, covering Australia, China, India, Indonesia, Hong Kong, Japan, South Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam. The report looks at how SMBs are positioned to capitalize on opportunities in the digital economy and the traits of those that are ahead of the curve

Key summary points

Top three technology investments for SMBs in Singapore are Upgrading IT software infrastructure, Security, Upgrading IT hardware infrastructure​

Lack of digital skills and insights into operational and customer data are the top digital transformation challenges for SMBs in Singapore​

53% of SMBs are aware but have not taken part in government support or initiatives​

Four dimensions of maturity

Strategy and organization

Process and governance


People and skills

Four stages of SMB digital maturity

Stage 1:
Digital Indifferent

Stage 2:
Digital Observer

Stage 3:
Digital Challenger

Stage 4:
Digital native


*Percentage is a rounded figure​

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