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Proactive support for network infrastructure

Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.


Solve problems faster

Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.

Improve efficiency

Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.

Stay up and running

Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.

What you get from Smart Net Total Care Service

Cisco TAC access

Take advantage of global, 24-hour access to our Technical Assistance Center for covered devices.

Online technical resources

Videos, training, case studies, and other online resources are available around the clock.

Advance hardware replacement

Network devices are replaced when needed. Choose from 2-hour, 4-hour, and next-business-day options.

Support community

Our comprehensive web-based user community provides self-service support of smart capabilities.

Software updates

This service gives you access to operating system software updates and upgrades.

Alerts and diagnostics

Devices enabled with Smart Call Home run continuous diagnostics and send immediate alerts when a problem comes up.

Work faster and smarter

See how Smart Net Total Care can improve productivity in this webinar series.

Clear view of network devices saves manufacturer time

"Smart Net Total Care is a lifesaver. ... It’s the sort of tool that gives you a big picture of your network environment. With a lean IT organization the automation on the Smart Net Total Care backend makes a small team’s performance large in execution and impossible otherwise. It’s a force-multiplier!"

John Baldwin, IT Manager for Infrastructure Projects and Architectures, Pella Corporation


Related services

Asset Management Service

A consultative engagement helps you gain complete and accurate visibility into your installed-base inventory.

Smart Assist Service

Our experts help you enable, use, and get support for your smart capabilities.


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