Retail Banking

Retail Banking

Meet the Demands of Today's Customers

Customer satisfaction remains a critical success factor for retail banks as increasing numbers of customers want online access to banking functions.

The Cisco collaborative customer experience Solution portfolio helps transform retail banks into truly customer-focused businesses. This portfolio of solutions is designed for retail branch banks and can help you take customer service to new levels, with the network you've already built.




Retail Banking Video

Unified Communications in Retail Banking. (2:05 min)

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Collaborative Customer Experience Solutions for Financial Services

CCE: Customer Interaction Management
Improve customer experience and increase cross-selling opportunities, and targeted marketing capabilities within branches.

CCE: Digital Image Management and Lean Application Management
Move to an image-based deposit environment without worrying about underlying network capacity.

CCE: Digital Media for Retail Banking
Improve the branch customer experience and employee effectiveness

CCE: Digital Voice Management
Provide a complete, cost-effective voice recording and management solutions for bank branch offices.

CCE: Physical Security for Retail Banking
Provide a comprehensive security solution for your retail bank.

CCE: Virtual Expert Management
Provide outstanding customer service with a two-way interactive video connection to an appropriate financial expert.

CCE: Wealth Management Desktop
Provide fast access to information from any networked location for top-quality customer service.

Featured Content

Next-gen Web: Tools for Building Strong Customer Relationships in Retail Banking
Examine technologies that constitute the Next-generation Web, and how these capabilities play out in the real world of retail banking.
(PDF - 294 KB)