Cisco Technical Services (TS) Advantage goes beyond the traditional “just fix it” approach to support. We help you achieve the specific operational outcomes you need for your business. Learn how you can increase operational efficiency and reduce business disruption with our expert support team. (02:39 min)
Preempt preventable incidents and reduce the effects of unavoidable ones.
Reduce the burden on your IT organisation and manage growth more effectively.
Platinum customers receive customised services to enhance IT agility.
All Technical Services Advantage customers have access to incident management specialists and knowledge and asset managers. They will provide you with expert analysis, reporting, and recommendations.
In the Bronze tier, our experts help you improve operational efficiency. They’ll show you how to increase staff productivity and make better use of IT assets.
The Silver tier includes all the features of Bronze. It puts additional emphasis on reducing time to restoration after a network incident.
The Gold tier includes all the features of Silver. Additional services are designed to reduce planned and unplanned downtime.
The Platinum tier provides the ultimate level of care. We provide customised services tailored to your unique needs.
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"We seriously thought about returning the system to its original state, but doing so and completely changing the process and program configurations was a daunting challenge. The Cisco team helped the entire process go smoothly."Kim Sang-jun, General Manager, POSCO ICT