Cisco has provided the Terms & Conditions as a requirement for program participation and access to the Cisco Learning Credits Management Tool (LCMT).
If the Terms & Conditions are not accepted, the Team Captain will not be able to review the account details, perform any functions within the Cisco Learning Credits Management Tool, or use their Cisco Learning Credits.
Cisco Learning Credits may not be sold or transferred to any third party.
We now have two titles for the Team Captain role in LCMT. Team Captain Designated Admin and Team Captain Other. These titles are meant to bring clarity to the role of team captain and to allow for the proper oversight of CLCs in a customer account.
The Captain Designated Admin role must always be filled by an employee of the customer. Every CLC account must have a Team Captain Designated Admin.
The Team Captain Other role is an optional role that is assigned by the TCDA and can be filled by someone other than an employee. Neither of these team captain roles, nor the team player role can be filled by a Cisco employee.
There are several methods for updating the Team Captain assigned to the account, depending on who is updating.Please note: There must always be a Team Captain Designated Admin assigned and must be the authorized employee of the participating company.
Each account must have one Team Captain in the Team Captain Designated Admin role. The Team Captain may assign additional Team Captains or can assign Team Players who have limited privileges.
The Captain Designated Admin (TCDA) is a customer employee who is authorized by the customer to use the Learning Credits Management Tool to manage credits, review transactions, generate reports, and identify Team Players and Team Captain Other. The Team Captain’s Cisco.com username must align to the customer business email address. Any personal email addresses (i.e., gmail.com, yahoo.com, etc.) are not permitted.
Any current Team Captain with a personal email address must change their address to their current business address on their Cisco profile.
Account Managers will no longer add Team Captains to a customer account. Team Captains can be added via opening a case here. Please provided all needed information such as customer account name, Team Captain name, role and CCO ID with business email when requesting a change or addition.
A Team Captain Other is an additional team captain that the Team Captain Designated Admin (TCDA) can request to be added to the account once the TCDA has accepted the Cisco Terms & Conditions upon login for LCMT. The Team Captain Other does NOT have to be an employee of the customer. They can only be added to an account and retain their ability to work in the LCMT tool on accounts that have a TCDA assigned AND the TCDA has accepted the Terms & Conditions. The Team Captain Other can use the Learning Credits Management Tool (LCMT) to manage credits, review transactions, generate reports and identify Team Players and Team Captain Other for the account.
The Team Player is a person that the Team Captain assigns to the account. All Team Players may review transactions posted to the customer’s account. In addition, the Team Captains may also request to assign, remove, or modify the following privileges to Team Players at any time:
There may be any number of Team Players assigned.
All existing customer Team Players will remain in their role, unless the Team Captain chooses to make them an additional Team Captain Designated Admin. Once appointed as an additional Team Captain Designated Admin, they will no longer be eligible as a Team Player.
Account Managers, BDMs or existing Team Captains must open a case to request the addition of a Team Captain ( either role) to customer accounts here.
A Team Captain must be assigned to the account to approve debits to the Cisco Learning Credits account. Training providers cannot be reimbursed by Cisco without Team Captain approval, or auto-approval, of the debit. You may open a support case to provide the correct Team Captain assignment. If you don't know the identity of the current Team Captain, please include in the support case that you don't require access to that account; Cisco will determine the correct owner.
Your Learning Credits could be eligible for a one-time 6-month reissue extension. Only assigned Team Captains can request a reissue for eligible sales orders in the Learning Credit Management tool itself. Team Captains have a 60-day period after the original expiration date to request a reissue. Team Captains will be prompted to submit a 6-month training plan at the time of the request for reissue.
Please visit the Team Captain User Guide for additional information and a "how to" guide.
Only a Team Captain may approve, auto-approve debit transactions and/or request reissue of expiring Cisco Learning Credits. Please see the Team Captain User Guide for how to approve, auto-approve, or request reissue.
Since CLCs turn into revenue, we cannot allow any CLCs to be used for Cisco employees or contractors. Cisco personnel must pay for training via other means. We will not allow CLC reimbursements from learning partners that include Cisco personnel.
To ensure learning credit reservations are valid, LCMT will now refund any learning credits that do not get approved within 60 days. This ensures customers retain access to their learning credits if a reservation is no longer needed. This requires the Team Captain to approve or reject their transactions within 60 days. Since only 3% of transactions remain unapproved after 30 days, this should not have a significant impact on Team Captains.
If the refunded sales order (SO) has expired, reissuance will follow the standard program guidelines. So, if it is a reissued SO that has expired, those CLCs will no longer be usable. If it is a valid training that needs to be paid for, a new SO number will need to be provided to Cisco. It is in everyone’s best interest to avoid auto-refunding valid transactions as it may cause issues. To avoid auto-refunds please approve reservations timely.
LCMT sends out a notification when a Team Captain has a new transaction to approve and sends a reminder weekly. Ensure that these emails are sent to your inbox so you receive reminders timely.
Cisco Learning Credits that originated as Cisco Learning Credits are active for 12 months from the invoice date.
Yes. If there is a need to extend the life of the Cisco Learning Credits longer than 12 months, the Team Captain may request a reissue within the Cisco Learning Credits Management Tool anytime up to 60 days after the original expiration date.
Approved requests may be processed once for up to six months, creating a total lifespan of 18 months. There are no exceptions. Please see the reissue process for more details and instructions.
As soon as the Cisco Learning Credits are activated, the reissue request may be submitted. The deadline is 60 days after the original expiration date.
No. Due to account control and segregation of duties policies, this is not allowed. The Cisco Account Manager may review requests which are eligible via LCMT, and work with their customer to open a case, but may not submit reissue requests on the Customer’s behalf. There are no exceptions.
A Learning Plan is required in order to confirm that the learning credits will be used in the time allotted for the reissue request. If the request is complete, approval is not hard to obtain.
If the refunded sales order (SO) has expired, reissuance will follow the standard program guidelines. So, if it is a reissued SO that has expired, those CLCs will no longer be usable. If it is a valid training that needs to be paid for, a new SO number will need to be provided to the Learning Partner. It is in everyone’s best interest to avoid auto-refunding valid transactions as it may cause issues for both you the customer and the Learning Partner. To avoid auto-refunds please approve reservations timely.
Requiring approval by the Team Captain improves account security and customer satisfaction for all users. Transactions must have a status of approved before the Cisco can be reimbursed. The transactions must be approved before training occurs to secure payment for the course.
Yes. All transactions must be approved, or auto approved, by the Team Captain.
The Team Captain may log in to the Cisco Learning Credits Management Tool (LCMT) to review and approve debits posted against his or her account. Instructions can be found in the Team Captain User Guide.
The Team Captain may login to the Cisco Learning Credits Management Tool (LCMT) to select “auto-approval” of transactions posted against his or her account. Instructions can be found in the Team Captain User Guide.
The training provider is notified immediately, the debit is refunded to your account, and reimbursement is permanently denied for that transaction ID. When you and the training provider have resolved any dispute, a new debit transaction must be entered by the training provider.
Please contact your Cisco Account Manager or open a support case with the Cisco Learning Credits team for support.
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