Overview
Cisco Customer Success Manager (820-605 CSM) is a 90-minute exam that tests a candidate's knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.
Languages
English
Duration
90 minutes
Price
$US250, or use Cisco Learning Credits
Certifications
Prepare for your CSM certification
Black Belt Customer Success Manager Stage 1
Gain foundational awareness of the Customer Success Manager role, key terminology, high-level customer success workflows, and Cisco’s customer success ecosystem.
Black Belt Customer Success Manager Stage 2
Gain a framework for orchestrating the customer journey by defining the CSM’s responsibilities across the LAER lifecycle.