Prerequisites to Upload Logs and Crash Files
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Follow the instructions in this section to upload logs and crash files from the controller. However, before you begin, ensure you have a TFTP or FTP server available for the file upload. Follow these guidelines when setting up a TFTP or FTP server:
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If you are uploading through the service port, the TFTP or FTP server must be on the same subnet as the service port because the service port is not routable, or you must create static routes on the controller.
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If you are uploading through the distribution system network port, the TFTP or FTP server can be on the same or a different subnet because the distribution system port is routable.
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A third-party TFTP or FTP server cannot run on the same computer as Cisco Prime Infrastructure because the Prime Infrastructure built-in TFTP or FTP server and the third-party TFTP or FTP server require the same communication port.
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