Cisco Jabber Softphone for VDI supports the following new Cisco Jabber features:

• Support for Cisco Headsets

  • Display Cisco Headset Version

  • Reset Cisco Headset to Default Settings

• Keypad Support Enhancements

For more information about the new Cisco Jabber features, see Release Notes for Cisco Jabber for Windows: https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-release-notes-list.html.

For a list of Cisco Jabber features that are not supported with Cisco Jabber Softphone for VDI, see Jabber Features.

Jabber Softphone for VDI supports Binary Floor Control Protocol (BFCP) screen sharing. Cisco Unified Communications Manager controls this feature and handles the BFCP packets that are transmitted during BFCP screen sharing. During BFCP screen sharing, the thin client screen is shared.

Remote screen control is not supported with this feature.

This release adds support for Cisco Jabber for Windows Release 12.6.

Cisco Jabber Softphone for VDI supports the following new Cisco Jabber features:

• Accessory Call Control (adjust call volume, answer or end phone calls, and mute audio) for the following accessories:

  • Cisco

  • Jabra

  • Logitech

  • Plantronics

  • Sennheiser

• ActiveControl Support Over the MRA Expressway

• Hide Persistent Chat Room Members

• High Contrast Mode

• Interoperability for Jabber and Webex Teams

• Jabber Team Messaging Mode

• Keypad Support

• Meeting Controls for Video Device-Enabled Meetings

• Offline Messaging for Interoperability Users

• Save Chat History to Office 365

• SPAM Prevention

• Support for Cisco Headsets

  • Cisco Headset Management

  • New Audio Controls for Cisco Headsets

• Support for Special Characters

• UDS Failover

For more information about the new Cisco Jabber features, see the Release Notes for Cisco Jabber for Windows: https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-release-notes-list.html.

For a list of Cisco Jabber features that are not supported with Cisco Jabber Softphone for VDI, see Jabber Features.

The Connection Status window for Cisco Jabber for Windows includes information for Cisco Jabber Softpone for VDI. A green checkmark indicates a successful connection. You can display more information by clicking JVDI Details.

Jabber Softphone for VDI users can use ActiveControl to participate in their meetings on the Cisco Meeting Server. ActiveControl provides enhanced conferencing features, including the following management functions:

• Choose the video layout.

• Record calls.

• Mute and unmute yourself and others.

• Lock conference calls.

You set up ActiveControl in Cisco Meeting Server 2.3 or later and need Cisco Unified Communications Manager 10.5 or later.

Jabber Softphone for VDI supports the use of Expressway for Mobile and Remote Access (MRA) to connect to the corporate network. Jabber Softphone for VDI supports Citrix NetScaler Gateway.

For supported versions, see the documentation for your version of Cisco Jabber for Windows.

Attention

We recommend VCS-E version X8.11.2. Earlier versions do not support CTI initial JOIN operations and cannot merge multiple calls into a meeting.

For more information, see the Mobile and Remote Access via Cisco Expressway Deployment Guide for your release:

https://www.cisco.com/c/en/us/support/unified-communications/expressway-series/products-installation-and-configuration-guides-list.html

The Cisco Jabber for Windows and Cisco JVDI Agent versions must always match. However, the JVDI Client version can be the same, or up to two releases earlier (N-2 support). For example, the following version combinations are supported:

• Cisco Jabber for Windows Release 12.6, Cisco JVDI Agent Release 12.6, and Cisco JVDI Client Release 12.6

• Cisco Jabber for Windows Release 12.6, Cisco JVDI Agent Release 12.6, and Cisco JVDI Client Release 12.5

• Cisco Jabber for Windows Release 12.6, Cisco JVDI Agent Release 12.6, and Cisco JVDI Client Release 12.1

Important

The limitations and restrictions for the earlier JVDI Client release apply. The available features are limited to those available for the earlier release. For more information, see the , for the earlier release. For example, if your JVDI Client Release is 12.1, see the release notes document for Release 12.1.

Cisco Jabber Softphone for VDI does not support Call Preservation, also known as "survivability". If a network interruption occurs and Cisoc Jabber goes into Call Preservation mode, the calls drop for VDI users.

When a failover from one Cisco Unified Communications Manager to another occurs, Cisco Jabber for Windows retains phone functionality. However, with Cisco Jabber Softphone for VDI, phone functionality is lost. This issue occurs because CTI failover is not supported in the virtual environment.

Citrix Virtual Apps and Desktops was formerly known as XenApp and XenDesktop.

Cisco Jabber Softphone for VDI does not support HDX Plug-n-Play for cameras. Citrix recommends using HDX Webcam for camera interactions.

Cisco Jabber Softphone for VDI Release 12.6 supports all Cisco Jabber for Windows Release 12.6 features, except the following:

• Audio device selection from the Hub Menu

• Cisco Unified Survivable Remote Site Telephony (SRST)

• Device Selection menu on the Call Conversation window

• Far End Camera Control (FECC)

• Federal Information Processing Standard, Publication 140-2 (FIPS 140-2) and Information Assurance (IA) Compliance

• Improved Video Resolution (New in Jabber for Windows Release 12.6)

• Jabber to Jabber Call

• Jabber desk phone video (display of video on the desktop when the thin client is connected to the user's desk phone)

• Kerberos and Common Access Card (CAC) with Single Sign On (SSO)

• Multiline

  Only the first line of a multiline account is available. If a second call comes in, while the first line is in use, the second line rings, but no incoming call notification appears.

• PreferP2PDesktopShare (configuration parameter to prioritize person to person screen sharing over video sharing in the Jabber configuration file)

• Wireless Screen Sharing (New in Jabber for Windows Release 12.6)

Cisco Jabber Softphone for VDI supports only PC-over-IP (PCoIP) for VMware and ICA for Citrix.

When you create a Cisco Unified Client Services Framework (CSF) device, you specify a SIP Profile for the device. SIP profiles provide specific SIP information for the phone, such as registration and keepalive timers, media ports, and Do Not Disturb control.

You can use Certificate Authority Proxy Function (CAPF) to manage the phone certificates for the hosted desktop versions of Jabber for Windows. When you change the CAPF Certificate Operation from No Pending Operation to Install/Upgrade, the users must reset Jabber for Windows and sign in to complete the certificate installation.

Important

Do not choose Authentication Mode By Null string when using the Certificate Authority Proxy Function (CAPF). This setting breaks Cisco Jabber Softphone for VDI registration to Cisco Unified Communications Manager.

Cisco Jabber Softphone for VDI establishes video quality at the start of a call. If you start a call with one of the supported HD cameras, and then switch to a standard-definition camera, video quality is affected. We recommend that you switch cameras between calls.

For optimal video performance, use the recommended settings for Citrix or VMware.

With Citrix XenDesktop and VMware, only full-screen mode is supported on the Linux-based platforms:

• Cisco Virtualization Experience Client—HP Thin Pro and Ubuntu

• Cisco Virtualization Experience Client—SUSE Linux

• Cisco Virtualization Experience Client—Unicon eLux

Citrix XenApp Published Application is supported only on Cisco Virtualization Experience Client—Windows, in windows mode only.

Citrix

Cisco Virtualization Experience Client supports only the Preferences > Display > Best resolution (Recommended) display option.

VMware

Have users check their VMware options to ensure that the Allow Display Scaling option is unchecked.