Build Number for 12.6

Version

Build Number

Cisco JVDI Agent 12.6

12.6.0.281218

Cisco JVDI Client 12.6

12.6.0.281218

Cisco JVDI Agent 12.6(1)

12.6.1.34405

Cisco JVDI Client 12.6(1)

12.6.1.34405

Cisco Jabber Softphone for VDI Copyright

Copyright © 2018–2019 Cisco or its affiliated entities. All Rights Reserved.

What's New in Cisco Jabber Softphone for VDI—Unicon eLux 12.6(2)

Cisco Jabber Support

What's New in Cisco Jabber Softphone for VDI—Unicon eLux 12.6(1)

Cisco Jabber Support

Cisco Jabber Softphone for VDI supports the following new Cisco Jabber features:

  • Support for Cisco Headsets

    • Display Cisco Headset Version

    • Reset Cisco Headset to Default Settings

  • Keypad Support Enhancements

For more information about the new Cisco Jabber features, see Release Notes for Cisco Jabber for Windows: https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-release-notes-list.html.

For a list of Cisco Jabber features that are not supported with Cisco Jabber Softphone for VDI, see Jabber Features.

What's New in Cisco Jabber Softphone for VDI—Unicon eLux 12.6

Binary Floor Control Protocol Support

Jabber Softphone for VDI supports Binary Floor Control Protocol (BFCP) screen sharing. Cisco Unified Communications Manager controls this feature and handles the BFCP packets that are transmitted during BFCP screen sharing. During BFCP screen sharing, the thin client screen is shared.

Remote screen control is not supported with this feature.

Cisco Jabber Support

This release adds support for Cisco Jabber for Windows Release 12.6.

Cisco Jabber Softphone for VDI supports the following new Cisco Jabber features:

  • ActiveControl Support Over the MRA Expressway

  • Hide Persistent Chat Room Members

  • High Contrast Mode

  • Interoperability for Jabber and Webex Teams

  • Jabber Team Messaging Mode

  • Keypad Support

  • Meeting Controls for Video Device-Enabled Meetings

  • Offline Messaging for Interoperability Users

  • Save Chat History to Office 365

  • SPAM Prevention

  • Support for Cisco Headsets

    • Cisco Headset Management

    • New Audio Controls for Cisco Headsets

  • Support for Special Characters

  • UDS Failover

For more information about the new Cisco Jabber features, see the Release Notes for Cisco Jabber for Windows: https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-release-notes-list.html.

For a list of Cisco Jabber features that are not supported with Cisco Jabber Softphone for VDI, see Jabber Features.

Connection Status

The Connection Status window for Cisco Jabber for Windows includes information for Cisco Jabber Softpone for VDI. A green checkmark indicates a successful connection. You can display more information by clicking JVDI Details.

Meeting Controls for Cisco Meeting Server Meetings

Jabber Softphone for VDI users can use ActiveControl to participate in their meetings on the Cisco Meeting Server. ActiveControl provides enhanced conferencing features, including the following management functions:

  • Choose the video layout.

  • Record calls.

  • Mute and unmute yourself and others.

  • Lock conference calls.

You set up ActiveControl in Cisco Meeting Server 2.3 or later and need Cisco Unified Communications Manager 10.5 or later.

Support for Cisco Expressway for Mobile and Remote Access

Jabber Softphone for VDI supports the use of Expressway for Mobile and Remote Access (MRA) to connect to the corporate network. Jabber Softphone for VDI supports the following products:

  • Citrix NetScaler Gateway

  • VMware Unified Access Gateway

For supported versions, see the documentation for your version of Cisco Jabber for Windows.


Attention

We recommend VCS-E version X8.11.2. Earlier versions do not support CTI initial JOIN operations and cannot merge multiple calls into a meeting.


For more information, see the Mobile and Remote Access via Cisco Expressway Deployment Guide for your release:

https://www.cisco.com/c/en/us/support/unified-communications/expressway-series/products-installation-and-configuration-guides-list.html

Version Support Strategy

The Cisco Jabber for Windows and Cisco JVDI Agent versions must always match. However, the JVDI Client version can be the same, or up to two releases earlier (N-2 support). For example, the following version combinations are supported:

  • Cisco Jabber for Windows Release 12.6, Cisco JVDI Agent Release 12.6, and Cisco JVDI Client Release 12.6

  • Cisco Jabber for Windows Release 12.6, Cisco JVDI Agent Release 12.6, and Cisco JVDI Client Release 12.5

  • Cisco Jabber for Windows Release 12.6, Cisco JVDI Agent Release 12.6, and Cisco JVDI Client Release 12.1


Important

The limitations and restrictions for the earlier JVDI Client release apply. The available features are limited to those available for the earlier release. For more information, see the Release Notes for Cisco Jabber Softphone—Unicon eLux, for the earlier release. For example, if your JVDI Client Release is 12.1, see the release notes document for Release 12.1.


Requirements


Important

Each of the components listed in the following table must meet the requirements. Use of unsupported components can result in a nonfunctional deployment.

Only the components, versions, and minimum hardware requirements listed in the table are supported.


Component

Requirements

Unicon eLux thin clients—Hardware

The minimum hardware requirements for thin clients are:

  • 1.6-GHz dual-core processor

  • 2-GB RAM

The following client hardware was tested with eLux RP 5.7.0:

  • HP T620 Dual Core / Quad Core

  • HP T630 Dual Core / Quad Core

  • HP T730

  • Cisco VXC 6215

  • Dell Wyse Z50D

Hosted virtual desktop OS (server-side)

  • Microsoft Windows 7 32 bit

  • Microsoft Windows 7 64 bit

  • Microsoft Windows 8 32 bit

  • Microsoft Windows 8 64 bit

  • Microsoft Windows 8.1 32 bit

  • Microsoft Windows 8.1 64 bit

  • Microsoft Windows 10 32 bit

  • Microsoft Windows 10 64 bit

Connection broker for the hosted virtual desktop

1
  • Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop) versions 6.x, 7.x–7 1811, and 7.15 LTSR—Published desktops only

  • VMware Horizon 6.0 (with View)—Published desktops only

  • VMware Horizon 6 versions 6.x–7.7—Published desktops only

Published Application is not supported with Cisco Jabber Softphone for VDI for Unicon eLux.

Citrix Workspace app or

VMware Horizon Client

2

(Installed on the thin client)

Unicon eLux 5.7 (eLuxRP-5.7.2000_AllPackages-1)

Unicon eLux contains the required Citrix and VMware versions.

The eLux package is available from Unicon eLux. For assistance locating the download, contact eLux support.

Cisco Unified Communications client on the hosted virtual desktop: Cisco Jabber for Windows.

Cisco Jabber for Windows 12.5 running on the hosted virtual desktop (HVD).

Cisco Jabber Softphone for VDI is compatible with all future 12.6(x) Cisco Jabber for Windows versions.

For complete information about virtual environment compatibility, see the Cisco Jabber documentation for your release.

Cisco Unified Communications Manager

  • Recommended CUCM Release 11.5(1)SU3 or later

  • Minimum CUCM Release 10.5

Cisco AnyConnect (Optional)

vpnsystem V4.5-1

Accessories

For a complete listing of supported audio and video accessories, see Unified Communications Endpoint and Client Accessories, at http://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html.

Important 

Ensure that all Jabra devices are running the latest firmware. You can use Jabra Direct to update the firmware. For more information visit: http://www.jabra.com.

1

A connection broker is software that creates connections to hosted virtual desktops. A connection broker performs a number of tasks including the following:

  • Validating the username and providing a connection for the user.

  • Allowing the user to connect to a specific virtual desktop.

2

The Citrix Workspace app or VMware Horizon Client provides a user interface for the corresponding connection broker.

Limitations and Restrictions

Call Preservation Mode

Call Preservation, also known as "survivability" is not supported for Cisco Jabber Softphone for VDI. If a network interruption occurs and Jabber goes into Call Preservation mode, the calls drop for VDI users.

Cisco Media Services Interface and Dual VLAN

Cisco Media Services Interface (MSI) and Dual VLAN are not supported for this release.

Cisco Unified Communications Manager Failover

When a failover from one Cisco Unified Communications Manager to another occurs, Cisco Jabber for Windows retains phone functionality. However, with Cisco Jabber Softphone for VDI, phone functionality is lost. This issue occurs because CTI failover is not supported in the virtual environment.

Citrix Virtual Apps and Desktops Support

Citrix Virtual Apps and Desktops was formerly known as XenApp and XenDesktop.

Citrix XenApp Published Application is not supported with Cisco Jabber Softphone for VDI—Unicon eLux.

Cisco Jabber Softphone for VDI—Unicon eLux supports Citrix XenDesktop in full-screen mode only.

HDX RealTime Webcam with Citrix

Cisco Jabber Softphone for VDI does not support HDX Plug-n-Play for cameras. Citrix recommends using HDX Webcam for camera interactions.

Jabber Features

Cisco Jabber Softphone for VDI Release 12.6 supports all Cisco Jabber for Windows Release 12.6 features, except the following:

  • Audio device selection from the Hub Menu

  • Cisco Unified Survivable Remote Site Telephony (SRST)

  • Device Selection menu on the Call Conversation window

  • Far End Camera Control (FECC)

  • Federal Information Processing Standard, Publication 140-2 (FIPS 140-2) and Information Assurance (IA) Compliance

  • Improved Video Resolution (New in Jabber for Windows Release 12.6)

  • Jabber to Jabber Call

  • Jabber desk phone video (display of video on the desktop when the thin client is connected to the user's desk phone)

  • Kerberos and Common Access Card (CAC) with Single Sign On (SSO)

  • Multiline

    Only the first line of a multiline account is available. If a second call comes in, while the first line is in use, the second line rings, but no incoming call notification appears.

  • PreferP2PDesktopShare (configuration parameter to prioritize person to person screen sharing over video sharing in the Jabber configuration file)

  • Wireless Screen Sharing (New in Jabber for Windows Release 12.6)

Remote Display Protocol Support

Cisco Jabber Softphone for VDI supports only the following protocols:

  • Citrix: ICA

  • VMware: PC-over-IP (PCoIP) and VMware Blast Extreme

SIP Profiles

When you create a Cisco Unified Client Services Framework (CSF) device, you specify a SIP Profile for the device. SIP profiles provide specific SIP information for the phone, such as registration and keepalive timers, media ports, and Do Not Disturb control.


Important

If you choose Secure Phone Profile, do not specify the Certificate Authority Proxy Function (CAPF) authentication mode By Null string. This setting is not supported for use with Cisco Jabber Softphone for VDI, because it causes Jabber registration with Cisco Unified Communications Manager to fail.


USB Camera Redirection Not Supported with VMware View

USB camera redirection is not supported with VMware View.

VMware Support

Cisco Jabber Softphone for VDI does not support Display Scaling mode. Users should check their VMware Options menu and ensure that Allow Display Scaling is not checked.

Cisco Jabber Softphone for VDI supports full-screen display only; windows mode is not supported.

Performance and Behavior Notes

Adjust Settings for Jabra Bluetooth Devices

Most Jabra Bluetooth devices introduce a short delay in bringing up the audio path (about 1 to 3 seconds). For supported Jabra Bluetooth devices, you can eliminate the delay by changing the device settings in Jabra Direct. For more information, visit http://www.jabra.com.

Before you begin

Jabra Direct must be installed.

Procedure


Step 1

Open Jabra Direct.

Step 2

Click the Jabra device for which you want to modify the settings.

Step 3

Click Settings.

Step 4

Click to expand Softphone (PC).

Step 5

From the Preferred softphone list, select Cisco Jabber.

Step 6

Set Open phone line to On.

Step 7

Set PC audio to Off.

Step 8

Click Apply.


Camera Hot Swap

Cisco Jabber Softphone for VDI establishes video quality at the start of a call. If you start a call with one of the supported HD cameras, and then switch to a standard-definition camera, video quality is affected. We recommend that you switch cameras between calls.

Echo Cancellation

Echo cancellation is enabled only for audio calls.

Display Settings

For optimal video performance, use the recommended settings for Citrix or VMware.

With Citrix XenDesktop and VMware, only full-screen mode is supported on the Linux-based platforms:

  • Cisco Virtualization Experience Client—HP Thin Pro and Ubuntu

  • Cisco Virtualization Experience Client—SUSE Linux

  • Cisco Virtualization Experience Client—Unicon eLux

Citrix XenApp Published Application is supported only on Cisco Virtualization Experience Client—Windows, in windows mode only.

Citrix

Cisco Virtualization Experience Client supports only the Preferences > Display > Best resolution (Recommended) display option.

VMware

Have users check their VMware options to ensure that the Allow Display Scaling option is unchecked.

Jabra Firmware

Ensure that all Jabra devices are running the latest firmware. You can use Jabra Direct to update the firmware. For more information visit: http://www.jabra.com.

Caveats

Bug Severity Levels

Known defects, or bugs, have a severity level that indicates the priority of the defect. These release notes include the following bug types:

  • All severity level 1 or 2 bugs

  • Significant severity level 3 bugs

  • All customer-found bugs except severity level 6 enhancement requests

Severity Level

Description

1 Catastrophic

Reasonably common circumstances cause the entire system to fail, or a major subsystem to stop working, or other devices on the network to be disrupted. No workarounds exist.

2 Severe

Important functions are unusable and workarounds do not exist. Other functions and the rest of the network is operating normally.

3 Moderate

Failures occur in unusual circumstances, or minor features do not work at all, or other failures occur but low-impact workarounds exist.

This is the highest level for documentation bugs.

4 Minor

Failures occur under very unusual circumstances, but operation essentially recovers without intervention. Users do not need to install any workarounds and performance impact is tolerable.

5 Cosmetic

Defects do not cause any detrimental effect on system functionality.

6 Enhancement

Requests for new functionality or feature improvements.

Search for Bugs

To search for bugs not listed here, use the Bug Search Tool.

Procedure


Step 1

To access the Bug Search Tool, go to https://tools.cisco.com/bugsearch/search.

Step 2

Sign in with your Cisco.com user ID and password.

Step 3

To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter. Alternatively, you can search by product and release.


Open Caveats in Release 12.6(2)

Resolved Caveats in Release 12.6(2)

Open Caveats in Release 12.6(1)

There are no open caveats (bugs) for this maintenance release.

Resolved Caveats in Release 12.6(1)

The following table lists caveats (bugs) that are fixed for this maintenance release.

Table 1. Resolved Caveats for Cisco Jabber Softphone for VDI—Unicon eLux Release 12.6(1)

Caveat ID Number

Severity

Description

CSCvp53311

2

JVDI user can't see fat client's video when they share on webex. Video goes black

CSCvp64224

2

DTMF digits not transferred in time (within 50ms)

CSCvk25632

3

Jabber a split second of video from previous call is seen

CSCvp53045

3

JVDI is not working after VDI reset

CSCvq00090

3

ringer "all device" settings not sticking

Closed Caveats in Release 12.6

There are no closed caveats (bugs) for this release.

Open Caveats in Release 12.6

The following table lists the caveats (bugs) that are open for this release.

Table 2. Open Caveats for Cisco Jabber Softphone for VDI—Unicon eLux Release 12.6

Caveat ID

Severity

Heading

CSCvp00392 3 [Linux]SIP doesn't unregistered when disconnect HVD when Install JVDI and WVDI client on same TC

Resolved Caveats in Release 12.6

The following table lists caveats (bugs) that are fixed in this release.

Table 3. Resolved Caveats for Cisco Jabber Softphone for VDI—Unicon eLux Release 12.6

Caveat ID

Severity

Heading

CSCvn31572 3 Jabber softphone not registering in Virtual Environment
CSCvn56888 3 HDX Audio is Muted
CSCvn73837 3 JVDI 12.1.X - Volume changes after unplugging the headset
CSCvo11181 3 J4W:Network change breaks registration
CSCvo31706 3 Jabber for Windows crash on first start on eLux thin client (with JVDI)
CSCvo31709 3 [eLux]Master/Mic Volume in TC always returns to a specific value when staring Jabber in HVD
CSCvo31711 3 Saved ringer volume does not take effect
CSCvo31728 3 [Linux] Jabber doesn't unregister with Citrix session disconnect
CSCvo33026 3 Jabber 12.5 on VMWare VDI crashing while on calls
CSCvo51948 3 Jabber for Windows has incorrect verification process for VXME mode
CSCvo61811 3 Jabber soft phone would not register after being idle for some time
CSCvo69822 3 [eLux]JVDI - Ringtone file "Ringer.wav" is absent on thin client

CSCvq09123

3

BFCP screen share failing on jabber 12.6 running on Dell Wyse Z50D