Deployment and Installation Guide for Cisco Jabber Softphone for VDI—Unicon eLux Release 12.6

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Book Contents
Find Matches in This Book
Available Languages
Download Options

Book Title

Deployment and Installation Guide for Cisco Jabber Softphone for VDI—Unicon eLux Release 12.6

Chapter Title

Upgrade

Results

Updated:
November 27, 2019

Chapter: Upgrade

Upgrade

Upgrade Notes

The following upgrade paths are supported:

  • Cisco Jabber Softphone for VDI for Unicon eLux Release 12.0 to Cisco Jabber Softphone for VDI for Unicon eLux Release 12.6.

  • Cisco Jabber Softphone for VDI for Unicon eLux Release 12.1 to Cisco Jabber Softphone for VDI for Unicon eLux Release 12.6.

  • Cisco Jabber Softphone for VDI for Unicon eLux Release 12.5 to Cisco Jabber Softphone for VDI for Unicon eLux Release 12.6.

The Cisco Jabber for Windows and Cisco JVDI Agent versions must always match. However, the JVDI Client version can be the same, or up to two releases earlier (N-2 support). For example, the following version combinations are supported:

  • Cisco Jabber for Windows Release 12.6, Cisco JVDI Agent Release 12.6, and Cisco JVDI Client Release 12.6

  • Cisco Jabber for Windows Release 12.6, Cisco JVDI Agent Release 12.6, and Cisco JVDI Client Release 12.5

  • Cisco Jabber for Windows Release 12.6, Cisco JVDI Agent Release 12.6, and Cisco JVDI Client Release 12.1


Important

The limitations and restrictions for the earlier JVDI Client release apply. The available features are limited to those available for the earlier release. For more information, see the Release Notes for Cisco Jabber Softphone—Unicon eLux, for the earlier release. For example, if your JVDI Client Release is 12.1, see the release notes document for Release 12.1.

Upgrade Workflow


Important

To enable the Unified Communications features, upgrade all the following components:

  • The platform image on the thin client

  • Cisco Jabber Softphone for VDI—Cisco JVDI Client (thin client) and Cisco JVDI Agent (HVD)

  • Cisco Unified Communications software on the hosted virtual desktop (HVD)

Procedure

Step 1

Read the Release Notes document for your release of Cisco Jabber Softphone for VDI, available from http://www.cisco.com/c/en/us/support/collaboration-endpoints/virtualization-experience-media-edition/products-release-notes-list.html.

Review the important notes for information about limitations or restrictions that may affect your deployment.
Step 2

See Requirements.

Review the system requirements to confirm that all required hardware and software meet them. Failure to meet all requirements can result in a nonfunctional deployment.

Step 3

Have all users log out of the hosted virtual desktops.
Step 4

Install the Cisco Jabber Softphone for VDI components on the thin clients and hosted virtual desktops.

See Install the Components Workflow.

If your users do not require VPN access, you can skip the optional steps to install Cisco AnyConnect.

Upgrade Cisco Jabber for Windows

Use this procedure to upgrade to a supported maintenance release of Cisco Jabber for Windows. For supported Cisco Jabber versions, see the "System Requirements" section in the Release Notes for Cisco Jabber Softphone for Unicon eLux for your release.

Procedure

Step 1

Close Cisco Jabber and ensure that it is not running on the HVD.

Important 

If Cisco Jabber is running during the installation, exit and restart Cisco Jabber to enable virtualization.

Step 2

Install Cisco Jabber.

Was this Document Helpful?

FeedbackFeedback

Contact Cisco