To configure Visual Voicemail, select the Configuration tab > Unified Communications.

Select Voicemail to open the Default settings for Visual Voicemail for CUCI screen.

To enable Visual Voicemail, select Enable Visual Voicemail.

If you want to manually enter the Visual Voicemail settings, select Allow user to enter manual settings.

Enter the following information:

• Voicemail Server: Name of the Visual Voicemail server with which the Cisco Webex application should communicate for retrieving voicemail.

• Voicemail Protocol: Protocol used for communicating with the Visual Voicemail server. You can select HTTPS or HTTP.

• Voicemail Port: Port associated with the Visual Voicemail server.

• Mailstore Server: Name of the mailstore server.

• Mailstore Protocol: Protocol used by the mailstore server. You can select TLS or Plain.

• Mailstore Port: Port associated with the mailstore server.

• IMAP IDLE Expire Time: Time (in minutes) after the expiry of which the server stops automatically checking for voicemail.

• Mailstore Inbox Folder Name: Name of the inbox folder configured at the mailstore server.

• Mailstore Trash Folder Name: Name of the trash folder (typically, the deleted items folder) configured at the mailstore server.

Select Save.

Select the Configuration tab > Additional Services > Unified Communications .

Select the Clusters tab and select Add.

Select Enable Cisco UC Manager integration with Messenger Service Client.

Select Allow user to enter manual settings, users can change the Primary Server values in basic mode or the TFTP/CTI/CCMCIP server values in advanced mode.


Under Cisco Unified Communications Manager Server Settings, select:

• Basic Server Settings: to enter the basic settings for the Cisco Unified Communications Manager server.

• Advanced Server Settings: to enter detailed settings for the Cisco Unified Communications Manager server.

  Note	The server configuration options change based on: Basic or Advanced.

Enter the following values for Basic Server Settings:

• Primary Server: Enter the IP address of the primary Cisco Unified Communications Manager server. This server is configured with TFTP, CTI, and CCMCIP settings.

• Backup Server: Enter the IP address of the backup Cisco Unified Communications Manager server. This server is configured with TFTP, CTI, and CCMCIP settings and provides failover support in case the primary Unified Communications Manager server fails.

If you have selected Advanced Server Settings, specify each setting for TFTP (Trivial File Transfer Protocol), CTI (Computer Telephony Integration), and CCMCIP (Cisco Unified Communications Manager IP Phone) servers.  

Enter the IP address for each of the following servers:

• TFTP Server

• CTI Server

• CCMCIP Server—This is the address of Cisco Unified Communications Manager (UDS) server.

In the Voicemail Pilot Number box, enter the number of the voice message service in your Cisco Unified Communications server.


Select Voicemail.

Select Enable Visual Voicemail.

In the Clusters tab, select Specific voicemail server for this cluster to specify a voicemail server, which is different from the voicemail server settings provided for the entire organization.

Select Allow user to enter manual settings to permit users to manually enter Visual Voicemail settings for this cluster.

Enter the following information:

Select Save .