Set Up CTI for Cisco Webex Contact Center
You must set up computer-telephony integration (CTI) system to enable Cisco Webex Contact Center.
Note |
This procedure is not applicable for R10 deployments. In the R10 Webex Contact Center for Salesforce App, these details are automatically configured. |
Procedure
Step 1 |
In Salesforce, navigate to Setup. |
Step 2 |
Enter Call Center in the Quick Find and click Call Centers. |
Step 3 |
Click the Edit link corresponding to the Webex Contact Center. |
Step 4 |
In General Info details, update the following:
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Step 5 |
Click Save. |