Cisco SocialMiner Documentation Guide, Release 11.5(1)
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Contents
First Published: August 10, 2016
Documentation Guide
Overview
This document provides information about the technical documentation for Cisco SocialMiner Release 11.5(1). Use this document to understand where you can find types of information in the customer documentation suite.
For the latest version of SocialMiner documents, see http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/tsd-products-support-series-home.html.
Release and General Information
Cisco SocialMiner Installation and Upgrade Guide
This document describes how to install or upgrade SocialMiner.
Cisco SocialMiner User Guide
This document contains the following information:
How to perform administration tasks on the SocialMiner system.
How to configure feeds, filters, reply templates, and notifications.
How to set up campaigns.
How to view and respond to contacts in SocialMiner.
To view the latest SocialMiner User Guide, see http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/products-user-guide-list.html.
Cisco SocialMiner User Guide for Cisco Unified Contact Center Enterprise Solution
This document contains the following information:
How to perform administration tasks on the SocialMiner system for Unified Contact Center Enterprise Solution customers.
How to configure callback feeds, filters and notifications.
How to set up campaigns.
How to view and respond to contacts in SocialMiner.
To view the latest SocialMiner User Guide for Unified Contact Center Enterprise Solution, see http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/products-user-guide-list.html.
Cisco SocialMiner User Guide for Cisco Unified Contact Center Express Solution
This document contains the following information:
How to perform administration tasks on the SocialMiner system for Unified Contact Center Express Solution customers.
How to configure chat and email feeds, filters and notifications.
How to set up campaigns.
How to view and respond to contacts in SocialMiner.
To view the latest SocialMiner User Guide for Unified Contact Center Express Solution, see http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/products-user-guide-list.html.
Cisco SocialMiner Online Help
The online help for SocialMiner provides details about using each of the SocialMiner menus and tools. Access the online help from the SocialMiner interface by clicking the question mark icon in the top right corner of each tab.
Cisco SocialMiner Developer Guide
This document contains information about the APIs used in SocialMiner.
The Developer Guide is available on CiscoDevnet, which requires authentication for access. To view the latest SocialMiner Developer Guide, see https://developer.cisco.com/site/socialminer/documentation/index.gsp.
Open Source Software Used in Cisco SocialMiner
This document contains the licenses and notices for open source software used in SocialMiner.
To view the latest open source document, see http://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/products-licensing-information-listing.html.
Copyright © 2016, Cisco Systems, Inc. All rights reserved.
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