The Search tab
enables users to search for specific contacts on SocialMiner.
You can perform a default search or a field-specific search.
A default search is a freeform search. To perform a default search, enter the text that you want to search for in the Search field and then click Search. A default search searches the following fields:
The sc.title, sc.description, and chat.transcript field searches are not case-sensitive. To search in all other fields, the search term you enter must be an exact (case-sensitive) match.
The chat.agentName is always saved in the database in lower case text, no matter how an agent signs in. For example, if an agent signs in as JSmith, you must search for jsmith to find the contact.
A field-specific search allows you to choose the field in which you want to search. Place your cursor in the Search field and press the spacebar
to view a drop-down list of searchable fields. Select the specific field you want to search and enter a term (or more than one term enclosed in quotes) beside the field name. Wildcard-based searches using "?" (for a single character) and "*"
(for multiple characters) are allowed.
When you start to
type, the drop-down list of searchable fields is filtered based on what you type. For example, if you type chat, only the fields that contain chat appear.
are special and cannot be included in the default search unless they are
escaped—meaning either enclosing them in quotes or proceeding them with a
backslash. For example, if you want to include the character + in your search,
you need to enter \+ or "+". The same is true for the colon (:). To include it
in your search, you must enter \: or ":" to have it recognized. (For a full
list of all special characters, see the
allows for a combination of default and field-specific searches using AND and
For example, to
search for a contact that contains the phrase "This is a test contact" and is
authored by John Smith, you can search using any of the following criteria:
- sc.author:John* (wildcard
in field-based search)
- sc.author:"John Smith" AND
test contact (a mix of field-based search and default search)
- test contact (just the
Search results are
displayed similarly to campaign results.
You cannot insert
a chat invitation link in Twitter or Facebook replies opened from the search
The title of any
chat social contact is an active link if a transcript has been saved. Select
the link to open a window displaying the chat transcript. The chat transcript
only becomes available once a chat session is closed. If one party in the chat
does not close their window, then the system cannot generate the transcript
until the inactivity timeout expires.