the instructions for MediaSense Setup with Cisco Unified Border Element in the
Administer and Configure MediaSense chapter.
Be sure to add the username for the AXL Administrator to
the Standard Unified Communications Manager Administrators group and Standard
AXL API Access roles in Unified Communications Manager, if necessary.
Cisco Unified Border Element is optional in Unified CCX and Unified Communications Manager only deployments. It is required only if you need recording at a Cisco Unified Border Element level.
Configure Unified Communications Manager for the Cisco Telepresence MCU
Communications Manager Configuration Sequence for Non-Contact Center Solution
In a non-contact center deployment, the Remote Expert
Mobile application server connects to a Cisco Unified Communications Manager
cluster via a SIP trunk. To define a SIP trunk that correlates to the Remote
Expert Mobile cluster, perform the following tasks.
Select the script that you downloaded from Cisco.com.
Click Import File.
Enter or change the following fields as required:
Lua Instruction Threshold
Repeat these steps to add each additional script that you require.
Set Up an End User
In Unified Communications Manager Administration, choose User Management > End User.
Enter the appropriate search criteria to find existing users, and then select a user from the list.
In the Service Settings section, from the UC Service Profile list, select a service profile to apply to the user. Important: For Unified Communications Manager Release 9.x, if the user has only IM and Presence Service capabilities (IM only), you must select Use Default. For IM only users, Unified Communications Manager Release 9.x applies the default service profile even if you select another profile.
Apply any other configuration as required and then click Save.
Create a CTI Remote Device
In Unified Communications Manager Administration, choose Device > Phone.
Click Add New.
From the Phone Type drop-down list, choose CTI Remote Device.
From the Owner User ID drop-down list, choose the appropriate user ID.
Only users for whom you enable mobility are available in the Owner User ID drop-down list.
In the Device Name field, edit the default value if desired.
In the Protocol Specific Information section, from the Rerouting Calling Search Space drop-down list, choose the appropriate option.
Specify any other required configuration settings.
Add a Directory Number to the Device
In the Phone Configuration window, in the Association Information section, click Add a new DN.
In the Directory Number field, enter a directory number.
Enter all other required information.
Define a Route Pattern and Associate It with the SIP Trunk to the Remote Expert Mobile Cluster